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MS Exchange Server Jobs in Pune

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Mumbai, Navi Mumbai, Pune
4 - 10 yrs
₹4L - ₹10L / yr
MS Exchange Server
Office 365
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

 

Position: Technical Support L3 - Exchange Server

 

Must Have Skills

Exchange Server, O365

 

Experience Level: 4+ Years

 

Required Skills

  1. Knowledge of Exchange Management & troubleshooting.
  2. Knowledge of Office 365 Management & troubleshooting.
  3. Knowledge of Active Directory management & troubleshooting.
  4. Knowledge of mail routing and client connectivity.
  5. Knowledge of Back up configuration & troubleshooting.
  6. Well versed with Windows event log & analysis.
  7. Enthusiasm for learning new skills.
  8. Good communication skills - both written and verbal.
  9. Passion for providing exceptional service to customers.
  10. Strong sense of ownership and accountability.
  11. Strong work ethics.

 

Roles & Responsibility:

  1. Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
  2. Advanced Knowledge of handling Office 365 issues.
  3. Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
  4. Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
  5. Must have skills in deploying Exchange in a large enterprise environment.
  6. Knowledge of Exchange Hardening.
  7. Expert knowledge of mail flow and third-party smart host filtering.
  8. Expert knowledge of Outlook and OWA configuration and troubleshooting.
  9. Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
  10. Advanced knowledge in a clustered environments (Windows Cluster / DAG).
  11. Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
  12. Good to have knowledge of Azure.

 

Employment Mode: Permanent Opportunity

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

Pune - Hinjewadi Phase 2

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
HTML/CSS
Customer Service
Customer Support
English Proficiency
Technical Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Mumbai, Navi Mumbai, Pune
2 - 10 yrs
₹4L - ₹10L / yr
Office 365
Microsoft Windows
MS-Outlook
Troubleshooting

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

 

Position: Technical Support L2

 

Qualifications: Any graduate/Diploma

 

Experience: 2+ yrs

 

Job Description

  1. Troubleshoot Microsoft Office Products (O365)
  2. Windows 10 desktop issues
  3. Windows updates and driver issues
  4. Basic concepts of networking
  5. Ping
  6. DNS
  7. Web Browser Troubleshooting
  8. RingCentral Phone Systems
  9. Excellent Communication Skills
  10. Excellent Customer Service
  11. Outlook Troubleshooting.
  12. Third party application installation and troubleshooting (using reference guide)

Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.

 

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)


Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.


Notice period – Max 60 days

 
Interview Mode: Face to Face on 20th August 2022
Read more
Pune
1 - 3 yrs
₹2L - ₹3L / yr
Desktop
Technical support
Software troubleshooting
Operating systems
MS-Office
+2 more

Job description


  • Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
  • Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
  • Hands-on experience with Windows 10/11 operating system environments
  • Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
  • Excellent problem-solving and multitasking skills
  • Address user tickets regarding hardware, software, and networking L1, etc.
  • Manage and maintain IT asset inventory and documentation.


Desired Skills and Experience -


  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong knowledge of the Microsoft Office suite.
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of supporting pcs in a domain environment.
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of desktop imaging, application deployment, and hard drive encryption
Read more
8 Miles solution
Pune
1 - 3 yrs
₹2L - ₹3L / yr
Communication Skills
Technical Writing
English Proficiency
Because of our commitment to client satisfaction, 8 Miles Solution has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate
and analyzing complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role
• Develop comprehensive documentation that meets organizational
standards
• Obtain a deep understanding of products and services to translate
complex product information into simple, polished, and engaging
content
• Write user-friendly content that meets the needs of the target audience,
turning insights into language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference
materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for
improvement

Daily and Monthly Responsibilities
• Research, outline, write and edit new and existing content, working
closely with various departments to understand project requirements
• Independently gather information from subject matter experts to
develop, organize, and write procedure manuals, technical
specifications, and process documentation
• Work with development and support leads to identify all documentation
repositories, revise, edit, and determine the best solution for data
compilation and centralized storage.
• Research, create, and maintain information architecture templates that
uphold organizational and legal standards, and allow for easy data
migration
• Develop content in alternative media forms for maximum usability, with
a consistent and cohesive voice across all documentation.

Skills and Qualifications

• Bachelor’s degree in a relevant technical field
• 2-4 years of industry experience as an influential technical writer
• Knowledge about using the tools and applications required for creating
the content effectively
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials
for multiple audiences
• Superior written and verbal communication skills, with a keen eye for
detail.
• Experience working with engineering to improve the user experience:
design, UI, and help refine content and create visuals and diagrams for
technical support content

Preferred Qualifications
• Proven ability to handle multiple projects simultaneously, with an eye
for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation
Read more
Tropicool Car Gadgets

at Tropicool Car Gadgets

2 recruiters
Khushboo Shinagare
Posted by Khushboo Shinagare
Pune
1 - 2 yrs
₹2L - ₹2L / yr
English Proficiency
Business Process Outsourcing (BPO)
Sales
Tech Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
Read more
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