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Chennai - Hybrid role

We are a growing organization seeking a skilled IT Support & Migration Engineer with strong expertise in Microsoft technologies. The ideal candidate will have hands-on experience in IT support, system administration, and migration projects, along with additional exposure to modern endpoint management and security solutions.

Key Responsibilities

• Provide technical support and troubleshooting for enterprise IT environments
• Plan and execute migration activities across Microsoft platforms
• Manage and support: Active Directory (AD),Microsoft Exchange (On-Prem / Online),SharePoint (On-Prem / Online)
• Assist with user, system, and application migrations ensuring minimal downtime
• Work on incident resolution, system monitoring, and performance optimization
• Collaborate with internal teams and clients to ensure smooth IT operations

Required Skills

• Strong hands-on experience in:
• Active Directory (AD) administration
• Exchange Server / Exchange Online
• SharePoint administration and migration
• Experience in IT support operations (L2/L3)
• Knowledge of migration tools and methodologies
• Good understanding of Windows Server and M365 environments

Additional (Preferred) Skills

Experience with:

• Microsoft Intune (Endpoint Management)
• SCCM / Configuration Manager
• XDR / Endpoint Security solutions (Microsoft Defender preferred)
• Exposure to cloud environments (Azure / Microsoft 365)
• Understanding of security best practices and compliance standards

Preferred Qualifications

• Microsoft certifications (M365, Azure, Security, or Endpoint Management)
• Experience in handling migration or transformation projects
• Strong problem-solving and communication skills

Ideal Candidate Profile

• Microsoft-focused professional with support + migration experience
• Ability to work in a fast-growing and dynamic environment
• Proactive, detail-oriented, and customer-focused

Description:

Responsibilities

Strategy & Planning

• The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
• Provides overall expertise with all network operations functions.
• Ability to define, implement and enforce configuration management and change management policies and practices.

Acquisition & Deployment

• Handle escalations and manage support from different levels.
• Ensure adherence of operational metrics.
• Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Provide procedural training to staff.
• Perform performance objectives and performance reviews with all team members.

Operational Management

• The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
• This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
• The NOC Manager will manage all related partner operational expectations.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure that reports are accurate and delivered on time.

Experience:

• More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
• Expert knowledge of (SCCM) System Center configuration Manager 2012.
• MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
• VMware 410 VSphere Administrator - VCP410 Certified
• Expert knowledge of Virtualization using VMware,MCITP
• Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
• and High availability using industry standards.
• Ability to work independently as well as in a team environment.
• Network services experience is desired.
• ITIL V3 Foundation Certification preferred

Location: Chennai