11+ Loyalty program Jobs in Mumbai | Loyalty program Job openings in Mumbai

*ROLE: ECOMMERCE SALES OPERATIONS*

Roles and Responsibilities

- Manage marketplace operations, including listings, inventory management, and sales analysis.

- Coordinate with vendors for product uploads and issue resolution.

- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.

- Handle order processing and ensure timely delivery.

- Address customer inquiries and complaints.

- Regularly update the database and be on top of all developments.

- Streamline operational processes and conduct regular audits.

- Collaborate cross-functionally to align activities with objectives.

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or similar.

- 2 years of e-commerce operations experience, preferably in marketplaces.

- Strong analytical skills for data-driven decisions.

- Excellent communication and customer*centric approach.

- Ability to multitask, prioritize, and meet deadlines.

- Flexible to adapt to evolving business needs.

- Ability to work effectively on tools like MS office, Video conferencing, analytics.

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. 

Roles and Responsibilities:

* Strong experience with programming microcontrollers like Arduino, ESP32, and ESP8266.

* Experience with Embedded C/C++.

* Experience with Raspberry Pi, Python, and OpenCV.

* Experience with Low power Devices would be preferred

* Knowledge about communication protocols (UART, I2C, etc.)

* Experience with Wi-Fi, LoRa, GSM, M2M, SImcom, and Quactel Modules.

* Experience with 3d modeling (preferred).

* Experience with 3d printers (preferred).

* Experience with Hardware design and knowledge of basic electronics.

* Experience with Software will be preferred.ss

Detailed Job role (daily basis) done by the IOT developer.

* Design hardware that meets the needs of the application.

* Support for current hardware, testing, and bug-fixing.

* Create, maintain, and document microcontroller code.

* prototyping, testing, and soldering

* Making 3D/CAD models for PCBs.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring for "Full Stack Developer" for one of the top most 3PL solution provider company based @ Mumbai, Goregaon !!!

Desired Candidate Profile :

- Engineering / MCA / Graduate

- Good communication skill.

- Immediate joining preferable, Max 15 days

Job Description:

- Hands-on experience in .Net technology (Mainly C#, WCF, ASP.NET, AngularJS, Node.js, JQuery)

- Strong knowledge of OOP Concept

- Database experience with TSQL (MySQL, SQL Server)

- Experience in developing web applications and web APIs

- Experience in developing mobile projects or Power BI (Good to have)

- Experience with third party web controls

- Experience working with Source Code Management solutions like GIT and Continuous build

integration tools like Jenkins

- Experience in developing client-server, distributed, real-time applications using C#, Web API, Rest API, .NET, .NET Core

- Experience of working in Agile teams, Agile Methodology like Scrum

- Experience in testing software methodologies such as Unit testing, Integration Testing,

performance testing

- Good knowledge and experience in front end technologies like HTML5/CSS3,AJAX, JavaScript

- Self-motivated and deadline focused.

Must Require Skills:

C#, OOPS concept, MVC, Sql, Asp.net, Angularjs

Experience: 2+ yrs

Qualification: Graduate

Working days: Monday to Friday

Employment Type: Contract to hire role for full time basis & permanent opportunity

Location: Goregaon - Mumbai

**NOTE: CANDIDATES FROM PAN INDIA LOCATION HAS TO RELOCATE TO MUMBAI ONCE THE SITUATION GETS SETTLED DOWN

Roles and Responsibilities

1. Database ERD design

2. Making Sure system is architected in a scalable manner

3. Using full knowledge of NodeJS Express React and Mongo / MySQL to create a error free software

Desired Candidate Profile

1. At least 1 years of work experience with MERN

2. Is good with GitHub

3. Understands React, Redux, Server Side Rendering, and Clean Code

Job Description:-

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

The Opportunity

We are looking for a senior consultant to drive Sattva's digitisation initiatives. Our rapid growth in the last year has underscored the importance of technology-driven solutions to manage business processes at scale. To define and drive this vision, we are looking for an energetic individual with a passion to solve complex business problems using technology. This is a unique opportunity to drive digital transformation and shape the IT strategy of a rapidly growing organisation.

The role reports to the CTO, and involves interfacing with all Business Units and Horizontals within Sattva to manage the implementation and rollout of digital solutions for internal business processes.

Responsibilities

• Interface with Business Units in Sattva to understand their digitisation needs
• Map identified needs to existing or new SaaS solutions
• Drive end-to-end implementation and rollout of solutions within the Business Units
• Engage with Business Units post-implementation and ensure successful adoption of deployed solution
• Collaborate with PMO and Finance for planning, budgeting and tracking of implementation/subscription costs
• Collaborate with key stakeholders to define a digital transformation roadmap for internal business processes
• Evaluate new solutions and interface with SaaS vendors where needed

Ideal Candidate Profile

• 6+ years of overall work experience, with 2+ years in managing SaaS solution implementation in a small/mid-size organisation (50 to 500 users)
• Conversant with best-of-breed SaaS solutions for the SME segment
• Proven ability to translate complex business requirements to an integrated solution landscape
• Strong program management, stakeholder management, and communication skills
• High degree of customer-focus

We are looking for creative and smart candidates who are passionate about Web Development, can manage projects/teams and handle clients on a day to day basis.

The candidate must have 1 year - 2 years of experience.

We specialize in web-based software solutions for Finance, logistics, supply chain management, and inventory management. We have also created smart systems for several organizations and are relied on by organizations across India.