2+ Loyalty program Jobs in India

*ROLE: ECOMMERCE SALES OPERATIONS*

Roles and Responsibilities

- Manage marketplace operations, including listings, inventory management, and sales analysis.

- Coordinate with vendors for product uploads and issue resolution.

- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.

- Handle order processing and ensure timely delivery.

- Address customer inquiries and complaints.

- Regularly update the database and be on top of all developments.

- Streamline operational processes and conduct regular audits.

- Collaborate cross-functionally to align activities with objectives.

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or similar.

- 2 years of e-commerce operations experience, preferably in marketplaces.

- Strong analytical skills for data-driven decisions.

- Excellent communication and customer*centric approach.

- Ability to multitask, prioritize, and meet deadlines.

- Flexible to adapt to evolving business needs.

- Ability to work effectively on tools like MS office, Video conferencing, analytics.

Location- Gurugram -Sector 32

Saturday Half Day/ Sunday Off

Key Responsibilities

·   Managing Existing Brand Relationships:

·      Manage and strengthen relationships with existing brand partners.

·      Lead internal mapping efforts to optimize relationship management.

·      Ensure seamless servicing of brand partnerships by collaborating with the dedicated team.

·      Work with the Finance team to oversee P&L management for each brand, ensuring commercial success.

·      Partner with the Legal team to finalize agreements and address legal considerations efficiently.

·      Coordinate with the IT team to manage technical integrations and operational requirements for partner brands.

·      Driving New Business Development & Servicing.

·      Spearhead the onboarding of new brand partnerships, ensuring alignment with EaseMyTrip’s strategic goals.

·      Identify potential brand partners, generate leads, and lead commercial discussions and negotiations.

·      Understand client requirements and facilitate smooth onboarding of new brands.

·      Reporting, Analysis, and Brand Reviews:

Prepare comprehensive reports and analyses for internal and external stakeholders to track performance and identify growth opportunities.

Market Understanding and Competitive Analysis:

§ Develop a deep understanding of EaseMyTrip business, market trends, and the competitive landscape to inform strategic decisions.

§ Technical Execution and Negotiations:

Coordinate with the technical team and partner brands to manage API integrations and other technical requirements.

Negotiate commercial terms with partner brands to ensure mutually beneficial outcomes.

Qualifications and Skills:

§ Proven experience in managing brand alliances and partnerships, preferably in fintech, retail, or e-commerce sectors.

§ Strong operational expertise in managing existing brand relationships and ensuring efficient service delivery.

§ Exceptional communication, negotiation, and relationship management skills.

§ Proficiency in handling P&L responsibilities and understanding legal and commercial aspects of partnerships.

§ Ability to navigate technical aspects, including API integrations, in collaboration with IT teams.

§ Analytical mindset with the ability to derive insights from data and market trends.

§ Experience managing partnerships with major brands in the retail and e-commerce ecosystem.