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About the job -
We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.
Your typical day at Anar -
1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.
2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.
3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.
4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.
5. Develop a strong understanding of the product and business to enhance the customer experience.
6. Follow up with customers to ensure satisfaction.
7. Maintain accurate records of all transactions, interactions, and important information.
Need to Succeed! -
1. Proficiency in Google documents, Google sheets and Google meet
2. Intermediate or more in Hindi and English
3. Drive to meet daily deal targets
4. A working laptop
5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries
Take the next step in your career with us and be part of an exciting journey!
Contract Period: 6–12 months
at LINC Education
LINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.
LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.
Position Summary
As an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters.
- The role will be part time (15-20 hours per week) with scheduled weekend availability.
- LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
- LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
- Candidate will have flexibility to work from location of his/her convenience.
What’s on offer?
The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.
The position is based out of Mumbai, Pune, NCR and Bangalore.
The professional benefits include:
- Interacting with high-quality global university faculty
- Working with a diverse range of international students
- Developing deeper subject understanding
- Gaining richer academic exposure
- Improving interpersonal and cross-cultural skills
Desired candidate profile:
- PG/Doctoral degree with distinction or first-class from a top university in India
- 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
- Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
- Proficient in English language
- Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
- Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)
Job Type: Part-time
Salary: ₹30,000.00 to ₹50,000.00 /month