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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About Sharpsell (https://www.sharpsell.ai/)

Sharpsell.ai’s Sales Playbook Automation Platform helps large sales teams to scale deal-winning behavior with dynamic product illustrations, real-time learning, personalized content. Sharpsell comes with playbooks for salespeople that adapt and serve them every step of the sales process by providing learning, content, tools, frameworks and answers that are required to build trust and close deals. Sharpsell is used by leading companies by 7,00,000+ frontline sales users in BFSI and Pharma industries and is funded by leading investors like Cornerstone Venture Partners and Mistry Ventures.

The Role

Your Mission (should you choose to accept it.)

• To generate new qualified opportunities for our Account owners by actively engaging prospects; piquing their interest and getting their attention using a variety of tools and approaches

• With team support, test and iterate how we can engage new prospects and gather market insights on the newly updated service offerings

Responsibilities & Requirements

What you’ll be getting up to:

• Learn and execute proven processes to generate new sales opportunities for our Account Executives.

• Testing, gathering feedback, and iterating on how we approach the market with our newly updated offerings.

• Level up your competencies & expertise in everything related to lead generation

• Map and engage prospective accounts’ organizational structure, people and existing technologies

• Work Closely with the team to ensure we are building out pipeline

• Engage in meaningful discussion with high-level executives, handling objections as needed

• Contribute to the creation and optimization of sales scripts, email campaigns, and prospect messaging

• Use internal tools to track activity and update CRM using with relevant information for our Account Executives.

• Use your good-natured with and charm to build relationships, break through the noise, and engage prospects.

We’re looking for people who...

• Have worked in an inside sales role for at least 1+ years

• Have a positive attitude and are passionate about helping customers be successful

• Are naturally curious, love learning, and wish to build a career in sales • Are Driven, self-motivated, results oriented, and have a fantastic work ethic • Have a keen desire to continually develop and grow their skills

• Can write a killer email and have a great phone manner.

• Are masters of efficiency, are highly organized, and love using technology to get things done quickly

• Are Self starters who thrive in a fast-paced and dynamic environment

Bonus Points for candidates who have...

• Have worked in a SAAS company

• Reach out to the recruiter through a cold call

The Details

We’re passionate about our people and our culture – we do everything we can to make sure we have an inclusive environment for all and are focused and taking care of each other. Being part of Sharpsell.ai means that you are curious by nature and love to experiment. We are in the business of fostering growth within the team as personal and professional development is a top priority. We’re offering a competitive compensation of salary and benefits. Our goal is to invest as much money back into the company as possible to fuel growth and accelerate our people and product development. We’re in this for the long haul. Come and join us! 

PHP Developer Responsibilities:

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

PHP Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Laravel, MySQL, API Development, OAuth, JWT, Git.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git.
• Familiarity with MySQL databases.
• Ability to project manage.
• Good problem-solving skills.

Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

Main tasks

• Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
• Sprint-accompanying testing in the Scrum team
• Test evaluation/documentation of the test results
• Cypress testing tool hands-on experience for Automation testing
• Further development of existing test automation processes
• Close cooperation with the SOL business unit and the test departments at other locations

Qualification profile

• Completed degree or comparable training with an IT background
• Affinity and many years of experience in systematic testing of software products
• Excellent ability to work in a team and an independent, structured way of working
• Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge is advantageous
• Fluent in English

About

Company is a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being. You can check out the digital health clinic for men at manmatters.com and the digital health clinic for women at bebodywise.com

Role

As the lead for the frontend development team at this , you will be the sole owner of the entire FE development cycle for our consumer-facing web products in ReactJS. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences. You would also need to control the mobile app development lifecycle on ReactNative.

Responsibilities

• Overlook development of all user-facing products in React
• Build reusable components and front-end libraries for future use
• Translate designs and wireframes into high quality code
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Focus on code maintainability and performance of application
• Provide technical advice and assists in solving programming problems
• Use Server Side Rendering when applicable
• Enhance SEO, Analytics and overall frontend architecture for better performance

Requirements

• 4+ years of experience building frontend for consumer facing products
• 2+ years on ReactJS for consumer facing products
• 1+ years of Team Lead/Management experience
• Thorough understanding of architecting the frontend system with Server Side Rendering
• Good foundation in design and a knack for designing interactions and elegant interfaces
• Understands app development cycle
• Experience with NodeJS for Server Side Rendering/coordinating with the backend team for API requirements
• Must come up with caching solutions where required to speed up the website load speed and improve customer experience

We are looking for motivated individuals who are keen to work on Cloud or Big Data services or have worked on Cloud and Big Data. If you want to work in a start-up culture and are ready for the challenge, then join us on our exciting journey.

Responsibilities:

• Design, code and debug cloud-native applications.
• Evaluate and identify new technologies for implementation
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Write well designed, testable, efficient code
• Develop software verification plans and quality assurance procedures
• Serve as a subject matter expert

• 5+ years of relevant experience in software development

• Deep understanding of public cloud infrastructure (AWS, Azure or Google)

• Experience with large scale distributed systems

• Ability to troubleshoot distributed systems

• Prior experience with data encryption, TLS/SSL is a strong plus

• Experience with Docker and Kubernetes is a plus

• Deep experience with Java

• Excellent communication (writing, conversation, presentation) skills, consensus building, Quick learner
  Good to have experience in Production support - Tier 4
  
  Experience with these technologies are a plus: AWS, Microsoft Azure, Google Cloud, Cloudera, Snowflake, Mongo DB, Oracle, Databricks, Datastax, Confluent