UX Designer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title: Accounts & Finance Head

Location: Tirupur, Tamil Nadu

Industry: Garment Export / Apparel Manufacturing

Experience: 15+ Years in Garment Export house

Qualification: Chartered Accountant (CA) – Mandatory

Employment Type: Full Time

Role Summary:

We are seeking an experienced and qualified Accounts & Finance Head (CA) to lead the financial operations of our garment export business. The ideal candidate will be responsible for strategic financial planning, regulatory compliance, export finance management, and leading a finance team in a high-volume manufacturing and export environment.

Key Responsibilities:

• Oversee end-to-end financial operations including accounting, budgeting, taxation, and audits.
• Manage and monitor export-related finance, including packing credit, post-shipment finance, LC handling, and foreign currency transactions.
• Ensure timely statutory compliance with GST, Income Tax, TDS, PF, ESI, and other applicable laws.
• Coordinate with banks for funding, credit limits, and working capital requirements.
• Lead and manage a team of accountants, ensuring accuracy in books of accounts and financial reporting.
• Prepare and present MIS reports, cost analysis, and profitability statements to the management.
• Liaise with external auditors, tax consultants, and government departments.
• Drive cost optimization initiatives and implement internal financial controls.
• Handle vendor payments, payroll processing, and internal audits.
• Support top management in financial forecasting, strategic planning, and risk management.

Desired Candidate Profile:

• Chartered Accountant (CA) with 15+ years of relevant experience, preferably in export or textile industry.
• In-depth knowledge of export finance, GST laws, income tax, and other compliances.
• Strong analytical and problem-solving skills with hands-on experience in ERP/Tally.
• Proficiency in Excel, MIS, cash flow, and cost control strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Should be proactive, ethical, and results-driven.

Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

🚨 Hiring Alert 🚨 Hiring Alert 🚨 Hiring Alert 🚨 

📌 Job Role: C++ Developer 

📍 Location: Chennai

We are looking for skilled C++ Developers with strong hands-on experience in software development, preferably in the automotive or embedded domain.

🔹 Key Requirements

✅ Strong proficiency in C++

✅ Good understanding of OOPS concepts

✅ Experience in debugging & performance optimization

✅ Exposure to Embedded / Automotive systems preferred

✅ Linux environment experience (preferred)

📩 Interested candidates can share updated CV

📌 Subject Line: Application for C++ Developer 

#Hiring #CppDeveloper #CPlusPlus #EmbeddedDeveloper

#AutomotiveSoftware #ChennaiJobs #ExpleoHiring

#SoftwareEngineer #TechHiring #ImmediateHiring

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

Job Summary:

We are looking for a highly skilled and experienced Java Backend Developer with 4.5+ years of hands-on experience in backend development, system design, and API integration. You’ll play a key role in designing and building high-performance backend systems that are scalable, secure, and reliable. As a core member of the engineering team, you’ll collaborate closely with product owners, architects, and other developers to deliver quality solutions.

Responsibilities:

• Design and develop backend components, REST APIs, and microservices using Java and Spring Boot.
• Contribute to the architectural decisions and system design discussions.
• Write clean, efficient, and testable code following best practices.
• Optimize application performance, scalability, and reliability.
• Integrate third-party APIs and work with external systems.
• Participate in code reviews, mentor junior developers, and support the team’s technical growth.
• Work closely with DevOps to support CI/CD pipelines and deployments.
• Troubleshoot and resolve complex issues in production and non-production environments.
• Keep up with industry trends and advocate for best practices in backend development.
• 
  

Required Skills:

• 4.5+ years of hands-on experience in backend development with Java (Java 8 or above).
• Strong expertise in Spring Framework (Spring Boot, Spring MVC, Spring Data).
• Experience designing and consuming RESTful APIs and working with microservices architecture.
• Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Proficient with version control systems like Git and tools like Maven or Gradle.
• Familiarity with Docker, containerization, and cloud platforms (AWS/GCP/Azure).
• Experience with unit testing and integration testing (JUnit, Mockito, etc.).
• Good knowledge of software design principles, data structures, and algorithms.
• Excellent problem-solving skills and attention to detail.

• Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
• Direct email marketing/cold calling to key clients and prospects
• Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
• Research, track, maintain, and update leads
• Develop a strong knowledge of the company’s products and services to facilitate the sales process
• Achieving sales lead generation and appointment quota

Key Responsibilities:

• Inside Sales
• Lead Generation
• Executive Email marketing and Cold calling
• International sales experience preferred
• Relevant IT/ERP sales experience preferred