Sales Executive

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Company Description

Apollo Finvest is a publicly listed Non-Banking Financial Company (NBFC). Think of us as AWS for Lending. We enable any company to offer fully digital and compliant digital loan products to their end-customers. Built on modern RestFUL API's, we treat the financial services on our platform as building blocks, which our partners can mix and match to create loan products specifically tailored to their business model.

Key Responsibilities

- Oversee Cash flow planning and ensure optimal liquidity and Asset-Liability Management.

- Develop comprehensive treasury strategies aligned with the company’s financial goals, risk and regulatory requirements.

- Execute fundraising opportunities including debt and other financing options.

- Liaising with auditors for the quarterly and annual audit, bankers and statutory auditors

- Ensuring the requirements for the board presentation are delivered.

- Assisting resolve accountant's queries in preparing the quarterly and annual reports and spearhead preparation of AGM.

- Adhering to regulatory and statutory compliance of SEBI/RBI and other regulatory bodies.

- Tracking investments to ensure they meet the internal rate of expected return.

- Oversee and manage partner reconciliation which involves per loan wise principal & income matching and explaining the concepts of reconciliation to the partner like the process of reconciliation, tax-related queries or any other queries.

- Work closely with Credit and Business teams to ensure timely and quality deliverables

To coordinate with the tech team for develop new logics in the LMS and testing the

existing reports.

- To add and represent points of view from the Finance team with all inter-team collaborative tasks.

Qualifications

Chartered Accountant with more than 7 years of experience

Proven experience of minimum 5 years in progressively responsible finance roles within the NBFC sector

Strong expertise in Treasury, Fundraising and FP&A.

Experience with scaling and managing lending products

Attitude to work at lightning fast speed

Well versed with Ind-AS financial preparation and finalization.

Candidates in a Compliance Manager role at NBFC / Banks having experience in handling regulatory compliance, RBI audits, etc. would be preferred.

Experience with managing and leading finance team

Excellent Knowledge of Microsoft Excel

*Compared to what is stated in the job description, the CTC range is higher for this role*

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.

Are you the one? Quick self-discovery test:

1. Love for the cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion: When was the last time you went to a remote gas station while on vacation and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on the cloud?

So what are we looking for?

• Experience in On-premises to AWS cloud Migration. 
• Linux and Windows servers knowledge .
• Application knowledge like Java, .net, Python, Ruby.
• On-premises to Cloud migration assessment experience as a must .
• Able to provide a detailed migration analysis report and present it to the customer.
• Creative problem-solving skills and superb communication skills. 
• Respond to technical queries / requests from team members and customers. 
• Ambitious individuals who can work under their own direction towards agreed targets/goals. 
• Ability to handle change and be open to it along with good time management and being able to work under stress. 
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. 
• Maintain technical knowledge by attending educational workshops, reviewing publications.

Job Responsibilities:

1. Managing  initiatives for migration and modernization in AWS cloud environment 
2. Leads and builds Modernization architecture solution from (on-prem or VMWare) into modern platform (Cloud AWS) through modular design by understanding application components 
3. Leads and SME in Modernization methodology and can lead the Design thinking workshop, method tailoring as Client environment and Client industry
4. The 6 most common application migration strategies below required
1. Re-host (Referred to as a “lift and shift.”)
2. Re-platform (Referred to as “lift, tinker, and shift.”)
3. Re-factor / Re-architect  
4. Re-purchase 
5. Retire
6. Retain ( Referred to as re-visit.)
5. Application migration analysis experience like application compatibility on the cloud, Network, security support on cloud.

Qualifications:

1. Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s or Master's degree in engineering from a reputed institute or you should be programming from 12. 
1. And the latter is better. We will find you faster if you specify the latter in some manner. Not just a degree, but we are not too thrilled by tech certifications too :)
2. Architects with 10+ total and 6+ years of experience on Modernization applications and led Architecture initiatives on AWS Modernization.
3. Managed and implemented at least 5 engagement modernizing client applications to AWS Cloud and on WebSphere and Java/J2EE or .NET.
4. Experience on using DevOps tools during Modernization.
5. Complete in-depth experience and knowledge of AWS as a product and its components.
6. AWS certification would be preferred.
7. Experience in Agile fundamentals and methodology.

https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.

We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.

We care about our company culture and invest in people to create the best teams of highly skilled developers. 

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Design mobile-based features
• Collaborate with other team members and stakeholders
• Stay up-to-date on emerging technologies
  
  

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript. Familiarity with ES6 or Typescript would be a plus.

• Good understanding of Angular or React.
• Good understanding of asynchronous request handling, partial page updates, AJAX and Rest APIs.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
• Working knowledge of server side technologies is a plus