Linux Administrator - Mumbai

• Structured Query Language (SQL), e.g. SQL/PSM, Transact-SQL queries, writes SQL scripts in SQL Server 2000/2005/ 2012/ 2016, etc.
• 1+ years in Cloud Database services like AWS Dynamo DB / RDS
• Excellent Troubleshooting skills of existing functional implementation to derive leaner solutions and effective performance between applications software, systems software, and installed hardware.
• Database instance maintenance tasks such as DB Integrity Checks, Index Maintenance.
• High availability like clustering, log shipping, mirroring, replication.
• Backup and disaster recovery, Capacity planning and performance monitoring, Physical database structure, RDMS administration roles, instances, profiles, and security connectivity.
• Developing, implementing, maintaining, and following change control and testing processes for modifications to databases.
• Establishing backup and recovery or replication plans to minimize data loss and system downtime.
• Improving data quality through data analysis, monitoring, gap analyses, and working with the teams to provide solutions and resolve errors.
• Maintaining data integrity and security (manage roles and permissions of database users).
• Reviewing the security logs from the SQL Server Error Logs to determine if you had a breach or a violation in one of your policies.
• Ensures optimal database performance and availability.

·      Creation & maintenance of Databases in AWS.

• You will be participating in feature solutioning discussions and finalizing an approach aligned with requirements.
• Preparing HLD and LLD. Making reviews of design documents
• Exploring technology and hacking way through the specific problem to accomplish desired results.
• Owning a module and delivering it end to end.
• Working in a team and at times showing leadership by taking initiatives and guiding other
• You should have evaluated new technologies and introduced relevant as and when required.
• You should have built multiple systems ground up and maintained them working.
• You should have exposed to debugging client-side production setup under crisis.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Function: Software Engineering → Backend Development

• Python
• Flask

Requirements:

• Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
• Should have work experience on following stacks/libraries: Flask
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Understanding of accessibility and security compliance
• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.

Developer – Golang 

Responsibilities: 

• An individual contributor who will be part of the Software R&D team working on the following areas 

• Backend work in Golang, Micro services architecture 

• Work with internal team and customers to deliver solutions that will meet the customer needs with respect to the performance security, scalability and functionality. 

• Implementation of API and authentication methods using JWT 

• Writing scalable, robust, testable, efficient, and easily maintainable code 

• Translating software requirements into stable, working, high performance software 

Skills 

• 2-5 years of experience in Go programming language 

• Strong experience in working with Goroutine and channel patterns 

• Experience in Go framework for DB, JSON, Sockets, Web Frameworks and tools 

• Knowledge of logging and configuration packages like Zap, Viper 

• Experience in writing unit tests for Golang code 

• Familiarity with code versioning tools such as Git or Azure Repo 

• Should have knowledge of MySQL, PostgreSQL, or any RDBMS 

• Good knowledge of Linux / Ubuntu