11+ Infrastructure management Jobs in Mumbai | Infrastructure management Job openings in Mumbai

Key Responsibilities

• Lead and inspire high-performing engineering teams to build and scale highly reliable, secure and responsive architecture for all LoveLocal products

• Build highly Scalable platforms using Python, ReactJS, NodeJS, Kafka, Distributed Caching, SQL and No SQL Databases

• Take full ownership of the people related aspects of the Engineering team engagement, recruiting, retention, compensation, promotions, individual performance management and organizational structure

• Should be actively involved in hunting and recruiting new talent

• Manage the engineering pipeline at all levels from planning the product implementation with the developers, distributing and managing work of the engineering team and ensure code quality across products and services

• Should continuously plan and build for increasing scale of the product and ensure full hygiene of the tech infrastructure and code sanity

• Should be the primary point of contact of functional heads for all tech dependencies

• Take ownership of overall tech budget, reviewing expenses and planning for future costs

• Work closely with CTO and Product Head on the Tech roadmap of the organisation

• Become an integral part of the core team and be strongly aligned with the mission and values of the company

Main Qualifications

• 8+ years of experience in Software Development with end-end implementation of products (Preferably in a product driven organisation)

• Minimum 3 years of experience leading a team of at least 15 developers, either as an EM or a Tech Lead

• Should have worked in a well scaled and fast paced working environment (Startups beyond Series B or a major tech organisation)

• Comfortable handling multiple competing priorities in a fast-paced environment.

• Well versed with cloud computing and infrastructure management AWS / GCP

• Has worked extensively on designing and implementing Microservices architecture

• Should have experience working with NoSQL data stores such as MongoDb, Cassandra, HBase, DynamoDB, etc.

• Should have experience working with Big Data streaming services such as Kinesis, Kafka, RabbitMQ etc

• Should be highly skilled in Python and have solid exposure to JavaScript

• Should have solid exposure to Web development and have had familiarity working with Android and IOS engineers

• Excellent understanding of software engineering practices and Design Patterns

• A Bachelors or Masters in Computer Science or equivalent engineering degree from top engineering institutes. 

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

• Designs and codes features for the Android application as per the specifications provided by Product and Design teams.
• Write unit tests for all features.
• Ships feature fast moving agile sprints.
• Works closely with API, Product Design and Product Management teams to brainstorm and chalk out details of features.

Hiring BDM - International Sales

Requirements:

• 4+ years of business development experience
• Revenue Generation and PNL
• Exposure in international markets for business development specifically in Australia region.
• Proficient in Preparing SOW/Business Proposals
• Good Knowledge and Experience in responding on RFI/RFP
• Candidate with a VISA preferred
• Should have travelled overseas with relevant visa for countries like Australia/ USA/UK/Canada/New Zealand etc.