Engineering Head

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

Location: Bangalore

Department: Engineering

Reports to: SVP

Experience required: 6+ years

About Tracxn:

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem.

We are a team of 600+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team: 

Tracxn's Technology team is 60+ members strong and growing. The technology team is subdivided into multiple smaller teams, each owning one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team compared to an individual.

We value ownership, continuous learning, consistency, and discipline as a team.

Our Tech Stacks:

We work on an array of technologies, including but not limited to backend and frontend systems such as Java, Python, Spring Boot, Node.js, ReactJS, Next.js, Webpack, and Storybook; cloud and serverless platforms like AWS, etc; data and infrastructure technologies such as Elastic Stack (Elasticsearch), MongoDB, MySQL, Redis, Kafka, and Ansible; large-scale web crawling solutions; modern data pipelines and ETL workflows; and AI/ML-driven projects.

Job Overview:

We are looking for experienced software engineers with 6+ years of overall software development experience, including backend development and proven people-management skills. The ideal candidate will lead the engineering team(s), drive technical excellence, and ensure timely delivery of high-quality software solutions.

Job Responsibilities:

• Lead, mentor, and manage a team of software engineers
• Own technical planning, architecture discussions, and execution
• Collaborate with product managers and stakeholders
• Drive best practices in software development, testing, and deployment
• Conduct code reviews and ensure high engineering standards
• Manage delivery timelines, resource planning, and technical risks
• Support hiring, onboarding, and performance management of engineers

Job Requirements :

Professional Experience

•  Proven experience leading or managing software engineering teams
• Track record of delivering complex, scalable software systems
• Experience driving technical initiatives and influencing architectural decisions
• Strong collaboration experience with product, design, and cross-functional teams.

Technical Leadership & Management

•  Ability to mentor, coach, and grow engineers across different experience levels
• Experience conducting performance reviews and providing technical feedback
• Strong ownership of team delivery, timelines, and quality
• Experience balancing hands-on technical work with people management

Backend & System Architecture Expertise

• Strong proficiency in modern backend architectures, design patterns, and microservices architecture.
• Proficiency in at least one server-side programming language (e.g., Java, Python, etc.)
• Solid understanding of API design principles and implementation
• Hands-on experience with relational and non-relational databases and knowledge of data pipelines and data warehousing concepts.

Technical Competencies

• Strong system design and problem-solving skills
• Knowledge of caching strategies, performance optimization, and scalability
• Understanding of data modeling and query optimization
• Familiarity with search and indexing technologies
• Understanding of security best practices in backend systems

Culture:

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines, focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

Strong Engineering Manager / Lead Profiles

2

Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3

Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4

Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5

Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6

Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7

Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8

Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9

Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10

Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11

Preferred (Education) - Tier 1 engineering college

About the role

You will be a pivotal member of the leadership team, responsible for driving the company's product and platform strategy while overseeing engineering excellence across AI, data, platform, DevOps and infrastructure. This is a mission-critical role for an engineering leader who is both strategic and hands-on, and who can build scalable technologies for global enterprise clients in a fast-paced innovation ecosystem.

Reports to: CEO · Location: Bengaluru, India — hybrid, 3 days a week in office

What you will do

Technology & product leadership

• Define and drive the technology vision, architecture and long-term platform roadmap.
• Oversee the architecture, design and delivery of highly scalable enterprise systems.
• Ensure engineering excellence, velocity and reliability across the product lifecycle.

Engineering & platform management

• Lead platform engineering, product technology, DevOps, infrastructure and Quality Engineering.
• Build robust cloud-native systems using the Azure, AWS and GCP ecosystems.
• Oversee operational effectiveness, including uptime, production reliability and cost optimisation.

Innovation & AI strategy

• Spearhead Mission AI by developing scalable, production-grade AI/ML and GenAI capabilities.
• Own the GenAI/LLM solutions architecture.
• Core specialisation in AI agents and autonomous workflows, data extraction and intelligent automation.
• Direct hands-on architectural oversight of large language models, applied AI and multi-layered deep learning products.
• Extensive expertise in building intelligent document automation systems — similar in complexity to patent parsing, legal workflow automation and structured decision intelligence tools.

Technical leadership

• A proven track record overseeing product architecture, tech strategy and cross-functional engineering execution across core full-stack and AI platforms.
• Collaborate with executive leadership on business strategy, client requirements and product delivery.
• Build, mentor and scale high-performing engineering teams with a growth mindset.
• Establish a strong technology culture grounded in ownership, innovation and continuous learning.

What success looks like

• Mission AI: build a world-class AI system leveraging GenAI, ML and enterprise-grade data engineering.
• Hyper-scaling: architect and scale the platform to match global industry leaders in the IP space.
• Culture building: develop a strong engineering organisation with high ownership, performance and innovation DNA.

Qualifications & experience

• Preferably under 15 years of enterprise software engineering experience across B2B SaaS or technology-first companies; fewer is fine for an exceptional engineer.
• A proven track record of taking early-stage AI/ML prototypes and scaling them into robust enterprise SaaS platforms featuring multi-agent orchestration, complex workflows and decision intelligence.
• Experienced in building and mentoring agile, lean startup teams of full-stack and machine learning engineers from the ground up.
• Proven leadership in defining and executing technology strategy and platform roadmaps.
• Extensive cloud-native engineering experience with Azure, AWS and GCP.

Technical expertise

• Strong full-stack engineering background (Java, Python, JavaScript frameworks).
• Expertise with JS frameworks such as React, Angular and Node.js.
• Experience building and scaling distributed systems and microservices.
• Strong knowledge of databases (SQL, NoSQL), data modelling and unstructured data management.
• Strong understanding of Agile methodologies and tools (Atlassian, Git, CI/CD pipelines).

Behavioural & leadership competencies

• Product and delivery management expertise, end to end, including delivery and customer support.
• Excellent communication, with the ability to influence executive stakeholders.
• High technical proficiency combined with strong business acumen.
• Strong analytical and decision-making skills.

Roles & Responsibilities

We’re looking for an Engineering Manager who treats engineering management as a systems problem, not a career milestone.

You’ll lead engineers while staying close to the technical core—owning architecture, modeling decisions, and execution quality in a domain where correctness matters as much as velocity.

Technical & Product Ownership

• Build and evolve core platform features
• Design and ship APIs, services, and integrations that power billing automation, usage metering, invoicing, revenue recognition, and financial reporting.
• Model complex financial workflows
• Work deeply on pricing logic, proration, true-ups, multi-currency handling, approval workflows, and event-driven billing pipelines—where small decisions have long-term consequences.
• Make architectural trade-offs
• Balance “ship it now” against “live with it forever” while scaling systems that process high-volume usage data and real-time financial calculations.
• Stay technically fluent
• You won’t write code every day, but you’ll review PRs, catch subtle bugs, and guide design discussions with confidence.

Team Leadership & Management

• Lead and grow the engineering team
• Mentor and manage engineers across experience levels, setting clear expectations and raising the bar on ownership, execution, and quality.
• Create high-output systems
• Establish clear problem definitions, focused execution cycles, code reviews that actually catch issues, and enough slack for engineers to think—not just ship.
• Debug team dynamics like software
• Observe signals, form hypotheses, intervene deliberately, and measure outcomes—whether the issue is delivery, alignment, or collaboration.
• Build the team intentionally
• Design interviews that surface real problem-solving ability, not just pattern matching. At this stage, every hire shifts the average.

Cross-Functional Collaboration

• Work closely with Product, Finance, and Customer Success to translate real-world contract terms into correct, scalable systems
• Partner with stakeholders to solve ambiguous problems where requirements evolve and trade-offs are unavoidable
• Ensure systems remain accurate, auditable, and compliant as the product scales

Ideal Candidate

1Strong Engineering Manager / Lead Profiles

2Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.

3Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)

4Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.

5Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.

6Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.

7Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.

8Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.

9Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)

10Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;

11Preferred (Education) - Tier 1 engineering college

About us

EDMO is an AI-powered company that provides enrollment-centric solutions to universities,

colleges, and higher education institutions. By streamlining repetitive tasks—such as document verification, transcript evaluation, SOP/essay reviews, and applicant matching.

EDMO enables its clients to process student applications faster and more accurately. Its intelligent workflows

not only reduce administrative workload but also empower admission advisors to focus on personalized guidance and student engagement.

With features like AI-powered chatbots, Photo ID verification, GPA calculator, and transfer credit evaluation, EDMO ensures transparency and efficiency across the enrollment journey. Institutions using EDMO services report significant time savings, improved decision-making, and

enhanced student satisfaction.

At its core, EDMO is built to reimagine & streamline admissions—making them smarter, quicker, and more human-centric.

Website - https://goedmo.com/

Position Overview

We're seeking an exceptional Lead Software Engineer / Senior Tech Lead who can energize and guide a team of brilliant engineers while driving rapid, high-quality product development using AI and innovative technologies. The ideal candidate brings deep full-stack and backend

engineering expertise combined with strong leadership capability and a hands-on approach to architecture and delivery.

Key Responsibilities

• Lead and mentor a team of 5–8 senior engineers across AI, Salesforce, and full-stack development

• Drive technical strategy and architectural decisions — including backend, API design, and system design — for EDMO's product portfolio

• Own and evolve backend architecture using Node.js / NestJS and front-end solutions in React or Angular

• Define and implement telemetry, observability, and monitoring standards (logging,tracing, alerting) across services

• Foster a culture of innovation, continuous learning, and technical excellence

• Manage sprint planning, code reviews, and technical delivery timelines

• Collaborate closely with product management and design teams

• Guide technical hiring and team scaling decisions

• Ensure code quality, security, and performance standards

• Lead technical discussions with university clients and stakeholders

• Drive adoption of best practices, tools, and development methodologies

Required Qualifications

Experience & Leadership

• 8+ years of software development experience with 3+ years in technical leadership roles

• Must have: Proven track record of leading high-performing technical teams

• Must have: Experience energizing and motivating senior engineers to achieve exceptional results

• Experience with Agile/Scrum methodologies and DevOps practices

• Excellent communication skills with ability to translate technical concepts to non-technical stakeholders

• Experience with performance management, career development, and team building

• Strong problem-solving skills and ability to make decisions under pressure

Technical Stack — Must Have

• Node.js and NestJS — production-grade backend services, microservices, and API design

• TypeScript — Good Have

• React or Angular — front-end development and component architecture

• Backend and system architecture — designing scalable, maintainable, distributed

systems

• Telemetry & monitoring — hands-on experience with logging frameworks, distributed tracing (e.g. OpenTelemetry, Datadog, New Relic, or similar), and alerting pipelines

• Cloud platforms — GCP preferred; AWS or Azure acceptable

• Databases — PostgreSQL, MongoDB, or equivalent; Redis for caching/queuing

• CI/CD — GitHub Actions, Cloud Build, or equivalent pipelines

Additional Technical Background

• Strong background across multiple domains: AI/ML integration, web development, cloud- native architecture• Microservices patterns, API gateway design, event-driven architectures

Preferred Qualifications

• Experience in EdTech, SaaS, or B2B technology companies

• Background in AI/ML or emerging technologies

• Experience scaling engineering teams from startup to growth stage

• Knowledge of the Salesforce ecosystem and integrations

• GCP certifications or demonstrated GCP production experience (Cloud Run, Pub/Sub, BigQuery, GKE)

• Experience building and operating observability stacks (dashboards, SLOs, on-call runbooks)

• MBA or advanced degree in technology or business

• Track record of successful product launches and customer implementations

• Experience working with US-based clients and distributed teams

Leadership Philosophy We Seek

• Servant Leadership: Empowering team members to achieve their best work

• Technical Excellence: Setting high standards while maintaining development velocity

• Growth Mindset: Continuously learning and helping others grow

• Results-Oriented: Delivering measurable business outcomes through technology

• Cultural Builder: Creating an inclusive, innovative, and collaborative team environment

Growth Opportunities

• Path to VP of Engineering

• Opportunity to build and scale EDMO's India engineering organization

• Lead major strategic partnerships and technical initiatives

• Drive innovation in AI-powered educational technology