Engineering Head

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

What you'll do

The Software Engineer will serve as a full stack developer within the AI and Automation team, focusing on building AI agents, chatbots, and automation solutions. The role involves taking ownership and accountability to meet commitments, developing software using programming languages, and designing, executing, and reporting on system and service tests to ensure applications function as required. Additional responsibilities include monitoring, diagnosing, and resolving technology issues, as well as supporting team members by carrying out prescribed design activities using established procedures.

What you'll bring

3+ years of experience in full stack application development using Python (for backend) and JavaScript/Typescript (for frontend).

Strong understanding of Java.

Strong understanding of Machine Learning /MLOps using Python .

Familiarity with Agentic AI frameworks.

Familiarity with Kubernetes (K8S) and Docker.

Experience in developing solutions using Azure storage and compute solutions.

Proven experience working with Azure AI solutions, especially AI Foundry and AI Search.

Experience in developing distributed event-driven applications using brokers such as Apache Kafka, IBM MQ, Solace, or Azure Event Hub.

Proven experience in working with DevOps frameworks, GIT, and CI/CD pipelines.

Experience developing integrations using established Enterprise Application Integration patterns and tools such as Apache Camel.

Required Qualifications

Specify the minimum educational qualifications necessary for this role, including degree type, field of study, and level attained.

Applicants should hold a bachelor’s degree in any discipline and possess practical experience in software development. Degrees in Computer Science, Software Engineering, or Information Technology are particularly advantageous. 

About the Role:

We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.

If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.

Key Responsibilities:

• Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
• Plan, develop, and execute high-performing paid advertising campaigns.
• Handle large campaign budgets for brands generating up to $2 million in annual revenue.
• Utilize analytics to develop actionable insights and strategic recommendations.
• Conduct marketing research and apply consumer psychology principles to campaigns.
• Collaborate effectively with cross-functional teams and communicate results clearly.
• Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.

What We’re Looking For:

• Strong analytical mindset with a consumer-first approach.
• Excellent communication and collaboration skills.
• Proven ability to self-manage and deliver within deadlines.
• A passion for data-driven marketing and continuous learning.
• Precision, thoroughness, and a high attention to detail.

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

We are looking for a Technical Recruiter to join our team.

In this role, you will be working with other recruiters to help us scale up and be a part of our growth journey.

Apply now for the role of Technical Recruiter at Codebuddy which is opening doors for skilled, energetic individuals who are looking to grow exponentially in their careers. If you are passionate, dedicated with good communication skills you would fit perfectly for this opportunity.

Roles and Responsibility:

• Writing job descriptions and posting to relevant media platforms
• Screening applicants for competency with the job requirements.
• Arranging telephonic, video, or in-person interviews.
• Presenting the resumes of the most suitable candidates to the hiring manager.
• Offering job positions and completing the relevant paperwork.
• Keeping track of all applicants as well as keeping applicants informed on the application process.

Required Candidate Profile:

• 1+ years of experience in IT technical recruitment.
• Excellent written and verbal English communication skills are a must.
• A good understanding of technology and technical skills like React JS, React Native, Node JS, QA, PHP, Laravel, WordPress, etc.
• Experience in end-to-end recruitment processes and platforms.
• Should be proactive

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

We are seeking an experienced Senior Java Full Stack Consultant to join our dynamic team. The successful candidate will be responsible for developing high-quality software solutions using Java technologies and contributing to the design and architecture of complex applications. As a consultant, you will collaborate with clients to understand their business needs and provide expert guidance and technical leadership throughout the software development lifecycle. The ideal candidate is a self-motivated individual with a strong background in Java development, full-stack web development, and a proven track record of delivering successful projects.

Responsibilities:

• Collaborate with clients to gather and analyze business requirements, and translate them into technical specifications and solutions.
• Design, develop, and deploy high-quality software applications using Java technologies.
• Develop and maintain scalable and secure web applications using front-end and back-end technologies such as HTML, CSS, JavaScript, AngularJS, Spring, Hibernate, and SQL.
• Perform code reviews to ensure adherence to coding standards, best practices, and proper documentation.
• Conduct thorough testing and debugging of applications to ensure software quality and reliability.
• Provide technical leadership and mentorship to junior developers on the team.
• Collaborate with cross-functional teams, including project managers, designers, and other developers, to deliver projects on time and within budget.
• Stay updated with the latest industry trends and technologies, and recommend innovative solutions to enhance software development processes and practices.
• Participate in meetings and discussions with clients to understand their needs, provide technical advice, and present project progress and deliverables.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Master's degree is a plus.
• Proven experience (5+ years) as a Java Full Stack Developer, Consultant, or similar role.
• Strong proficiency in Java programming language and frameworks such as Spring, Hibernate, and AngularJS.
• Experience with front-end technologies including HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Vue.js).
• Solid understanding of database concepts and experience with SQL and ORM tools.
• Expertise in software development methodologies and best practices, including Agile and Scrum.
• Familiarity with cloud platforms such as AWS or Azure.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and team members.
• Demonstrated ability to lead projects and mentor junior developers.
• Self-motivated with a passion for continuous learning and professional development.

Preferred Qualifications:

• Experience in developing and deploying microservices architectures.
• Knowledge of DevOps practices and tools such as Jenkins, Docker, and Kubernetes.
• Familiarity with testing frameworks such as JUnit and Selenium.
• Certification in Java programming or related technologies.

We offer competitive compensation packages, a collaborative work environment, and opportunities for growth and professional development. If you are a highly skilled Java Full Stack Developer looking for a challenging and rewarding role, we would love to hear from you.

WHO WILL LOVE THIS JOB?

• Attracted to creativity, innovation, and eagerness to learn

• Alignment to a fast-paced organization and its short-term and long-term goals

• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels

• Strong value system and sense of ethics

• Absolute dedication to premium quality

• Want to build strong core product team capable of developing solutions for complex, industry-first problems.

• Build balance of experience, knowledge, and new learnings

ROLES AND RESPONSIBILITIES?

• Driving the success of the software engineering team at Datamotive.

• Collaborating with senior and peer engineers to prioritize and deliver features on the roadmap.

• Build strong development team with focus on building optimized & usable solutions.

• Research, Design & Develop distributed solution to handle workload mobility across multi & hybrid clouds

• Assist in Identifying, Researching & Designing newer features and cloud platform support in areas of disaster recovery, data protection, workload migration etc.

• Assist in building product roadmap.

• Conduct pilot tests to assess the functionality of newly developed programs.

• Front facing customers for product introduction, knowledge transfer, solutioning, bugs triaging etc.

• Assist customers by giving product demos, conducting POCs, trainings etc.

• Manage Datamotive infrastructure, bring innovative automation for optimizing infrastructure usage through monitoring and scripting.

• Design test environments to simulate customer behaviours and use cases in VMware vSphere, AWS, GCP, Azure clouds.

• Help write technical documentation, generate marketing content like blogs, webinars, seminars etc.

TECHNICAL SKILLS

• 3 – 8 years of experience in software development with relevant domain understanding of Data Protection, Disaster Recovery, Ransomware Recovery.

• A strong understanding and demonstrable experience with at least one of the major public cloud platforms (GCP, AWS, Azure or VMware)

• A strong understanding and experience of designing and developing architecture of complex, distributed systems.

• Insights into development of client-server SaaS applications with good breadth across networking, storage, micro-services, and other web technologies.

• Experience of building and leading strong development teams with systems product development background

• Programming knowledge in either of GO Lang, C, C++, Python or Shell script.

• Should be a computer science graduate with strong fundamentals & problem-solving abilities.

• Good understanding of virtualization, storage and cloud platforms like VMware, AWS, GCP, Azure and/or Kubernetes will be preferable

• 4+ years of experience in web development (PHP 7+ / JS / MySQL / Symfony 4+ / Rabbit MQ /Docker / Redis and other frameworks).
• Good understanding of OOP principles and their use in practice.
• Experience in building CRM systems is a plus.
• Experience with CRM systems would be a plus
• Knowledge and experience with Node.js will be a plus.

You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• As a DevOps Engineer responsible for systems being used by customer across the globe.
• Set the goals for overall system and divide into goals for the sub-system.
• Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.

• Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.

• Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.

• Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.

What you will need

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.

• BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
• Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.

• Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
• Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
• Ability to identify the bottleneck and come up with solution to optimize it.
• Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.

• Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
• Excellent knowledge and working experience with Docker containers and Virtual Machines.
• Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.

• Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimizehardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.

Must have skills :

JAVA 8, Apache Camel, Design Patterns, Web Services (REST), RabbitMQ, Build Tool (Maven or Gradle), Version Control (SVN or Git), SQL/PLSQL, Javascript, HTML, CSS, JQuery, Application Server (Websphere/JBoss/Weblogic etc.), JUnit.

Preferred skills :

- Spring, Spring MVC, Spring Boot, Hibernate/Spring Data JPA, .

- Experience working on Node JS/Angular JS/React JS

- Working experience on Docker

- Experience working on Agile methodologies

 B.E/B.Tech/M.C.A/M.Sc(Computer science ) with first division.

- AWS Cloud exposure.

- Basic skills in using the Unix operating system logging on, sudo to another ID, navigating directory structures, debugging simple problems.

- Hands-on experience with building enterprise applications.

- Excellent trouble-shooting skills.

- Thoroughly understanding business problems and the business domain, and how potential solutions may address problems and enhance business capabilities.

- Experience in designing/development (design patterns) and testing of enterprise class systems.

- Good written and verbal communication skills.

- Ability to adapt to changing requirements.

- Ability to take direction and work with minimal supervision.

- Ability to work in deadline driven environment, and respond creatively to pressure.

- Ability to work on multiple projects simultaneously.