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osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and

Computer Engineering Graduates interested in IT Management consulting, Implementing & customer success management.

 

We, consult, Implement, and support, Manage Engine IT Management Tools from ZOHO Corporation. These tools help Enterprises Manage IT in their Enterprise, to manage Devices, Servers & networks, IT helpdesk, Assets, with about 70+ tools that are Industry best. https://www.manageengine.com/products.html">https://www.manageengine.com/products.html  
Job Desctiption 

• Learning will be by self based on  provided Online links, u-tubes , literature etc. Senior personnel would be available for some guidance.
• They would then be consulting with customers ( typically Govt., PSU,SME and corporates in Delhi NCR) to showcase how these solutions could enhance productivity, performance, security of businesses
• Aid implementation of the solutions at client site
• Ensure client comfort and ease of use of deployed solutions
• Compare and upsell complementary solutions to those already existing at client locations
• NO CODING will be required in the job profile

 

We are looking for someone with these skills?
▪ A Bachelor's degree in Computer Science, or related technical discipline
▪ 2 years of Software Development experience
▪ Deep hands-on technical experience in object-oriented design, data structures, algorithm design, and
complexity analysis
▪ Experience with full software lifecycle methodology, including; coding standards, code reviews, source
control management, build processes, testing, and operations
▪ Ability to identify, empathize with and delight the customer
▪ While every product-line has its tech stack - different products have different technologies and it's
expected that you are comfortable working across all of them as and when needed.
▪ Some of the technologies/frameworks that we work on - Microservices , Node.js, MySQL, Postgress..

React Native Developer 

Souuld have experience in Android and IOS.
Should have atlest 1 year of experience.
Knowledge of app development.
Ready to work from office.

We are looking for a passionate Android engineer to join our engineering team at Airveda, to solve real problems that impact millions of people. You will be one of the initial engineering hires and an integral part of the product development process. You will contribute to designing and developing our Android app as well as APIs and backend components/layers in existing and new modules. If you are someone who wants to make a big impact and not just be a fish in the pond, we would love to hear from you. Qualifications * Strong knowledge of Android SDK and up-to-date with recent developments. * Proven experience with one or more apps published in the app store/ released in Github. * Familiarity with RESTful APIs and basic knowledge about backend systems. * Experience with Android Architecture components - LiveData, ViewModel, Room and Databinding. * Experience with Play Services/ Firebase libraries - Maps, Auth and Crashlytics. * Strong knowledge of Android UI design principles, patterns, and best practices. * Experience with offline storage, threading, and performance tuning. * Intermediate level proficiency in Kotlin. * Familiarity with most used and powerful frameworks Retrofit2, OkHttp3, FirebaseJobDispatcher. Skills Java, Kotlin, Android Development

Ruby on Rails architecture best practices  ● Strong OOP knowledge in Ruby.  ● Good Knowledge on Angular or React JS  ● Asynchronous Networking in Ruby   ● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (​jsonapi.org​).  ● Ability to architect and develop API only backend  ● Experience in using Active Record Serializer  ● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.  ● How to use RSpec  ● Rails Security Best Practices  ● PostgreSQL and Rails.  ● SQL concepts like Joins, Relationships etc.  ● Understanding DB Partition strategies.  ● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to Refactor Fat  ActiveRecord Models”).  ● Understanding scaling strategies for a high-traffic Rails applications (2 million+ requests a  day).  ● Background Job processing using Redis and Sidekiq  ● Experience in using Amazon Web Services (AWS) tools.  ● Writing automated Deployment Scripts using Capistrano, Ansible etc.  ● Sending emails in Rails  ● Knowledge in Linux and Git is mandatory