Senior Automation Test Engineer

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

✅ 1. Web Development Intern – Job Description

Overview:

We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.

Key Responsibilities:

• Assist in developing, testing, and maintaining front-end and back-end features.
• Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
• Collaborate with the design team to translate UI/UX into functional code.
• Debug issues and perform basic code reviews.

Requirements:

• Basic knowledge of HTML, CSS, JavaScript.
• Familiarity with Git and any frontend framework (React preferred).
• Eagerness to learn and take ownership of small modules.
• Currently pursuing or recently completed a degree in CS or related field.

✅ 2. QA Intern – Job Description

Overview:

We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.

Key Responsibilities:

• Execute test cases and report bugs clearly with screenshots/logs.
• Collaborate with developers to troubleshoot and verify fixes.
• Document test results and track issues using tools like Jira or Excel.
• Participate in QA reviews and feedback sessions.

Requirements:

• Basic knowledge of manual testing concepts.
• Familiarity with writing bug reports.
• Good communication and documentation skills.
• Currently pursuing or recently completed a degree in CS, IT, or QA field.

Role – Senior Developer (Back End)

Location - Bangalore

Experience 5+ Years

Responsibilities

• Responsible for design & developing products involving Java, JEE, Springboot.
• Object-oriented analysis and design using common design patterns.
• Deep insight of Java and JEE internals such as memory management, transaction management, etc.
• Design and develop features and modules for mission-critical applications.
• Contribute in all phases of the development lifecycle.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Implementation of API.

Requirements

• 5+ years of experience in strong core java & J2EE skill
•  5+ years of experience in Spring Boot.
• 5+ years of experience in Spring and REST/SOAP services
• Strong knowledge in Java web application design and development
• Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs
• Experience with design and development of highly available, distributed and scalable transactional enterprise systems
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.

We are looking for a kickass MERN Stack developer to work on the next big thing. We are a team of innovators, creators, and believers working hard to digitize the $100Bn traditional industry & make it smart using advanced technologies like AI, AR, and Web3.0 (NFTs, Metaverse).

Come and Join the future.

This is an opportunity to work directly with Industry experts having 20+ years of experience in Technology and product development.

Roles and Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications

Desired Candidate Profile

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, and React JS.
• Proficiency with server-side languages like Nodejs, and Expressjs.
• Familiarity with database technology such as MySQL, Postgresql or MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• 4-10 years of experience in software development.
• At least 2 years of relevant work experience on large scale Data applications.
• Strong coding experience in Java is mandatory
• Good aptitude, strong problem solving abilities, and analytical skills, ability to take ownership as appropriate
• Should be able to do coding, debugging, performance tuning and deploying the apps to Prod.
• Should have good working experience on
• o Hadoop ecosystem (HDFS, Hive, Yarn, File formats like Avro/Parquet)
• o Kafka
• o J2EE Frameworks (Spring/Hibernate/REST)
• o Spark Streaming or any other streaming technology.
• Strong coding experience in Java is mandatory
• Ability to work on the sprint stories to completion along with Unit test case coverage.
• Experience working in Agile Methodology
• Excellent communication and coordination skills
• Knowledgeable (and preferred hands on) - UNIX environments, different continuous integration tools.
• Must be able to integrate quickly into the team and work independently towards team goals

• Take the complete responsibility of the sprint stories' execution
• Be accountable for the delivery of the tasks in the defined timelines with good quality.
• Follow the processes for project execution and delivery.
• Follow agile methodology
• Work with the team lead closely and contribute to the smooth delivery of the project.
• Understand/define the architecture and discuss the pros-cons of the same with the team
• Involve in the brainstorming sessions and suggest improvements in the architecture/design.
• Work with other team leads to get the architecture/design reviewed.
• Work with the clients and counter-parts (in US) of the project.
• Keep all the stakeholders updated about the project/task status/risks/issues if there are any.