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alog Circuit Design::

• The candidate should have B.Tech or M.Tech in Electronics/Electrical/VLSI Design Engineering
• The candidate should have relevant work experience of 7-16 years in Analog and SERDES IO IP design e.g. GPIOs, Thermal Sensor, PLL, ADC/DAC/ Voltage regulators/LDOs, AIB, HBMIO, DDR, HDMI/DP IO, MIPI IO etc.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

We are a small team of closely knit engineers who were able to build a product that helped us to scale until this point. The company’s growth from here is based on the strategy of focusing on  enterprise customers and making products ready for them.

Laundry industry has critical workflows and complex integrations with hardware and machines, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products. 

We are looking for an experienced QA Test Automation Engineer to be part of our team. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.

• Estimate, prioritize, plan, and execute manual testing activities.
• Manage release from the QA perspective and keep the affected parties informed.
• Identify quality assurance process bottlenecks and suggest actions for improvements.
• Preparing test cases for unit, integration and end-end testing.
• Plan and manage automation testing strategy for QDC.

• Generating leads through social media marketing
• Designing and planning project microsites and other promotional videos & GIFs
• Optimizing landing pages and user funnels
• Creating content/ editing, designing, posting, outreach to platforms, Govt, CSR, NGOs and then marketing. sharing and spreading
• Maintaining partnerships with media agencies, vendors and all possible growth partners

Desired Candidate Profile

• Excellent understanding of digital marketing concepts and best practices within the Edtech industry
• Ability to execute smart growth strategies with focus on outcomes
• Exponential growth mindset
• Knowledge of analytics tools (e.g., Google Analytics, Amplitude)
• Analytical, Problem-solving and Calculative aptitude
• Focus and discipline
• Humility to learn, share & keep improving
• Excellent and proactive communication in all formats    

• knowledge of PHP frameworks {Laravel, CakePHP, etc.}
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object-oriented PHP programming
• knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL, MariaDB databases, and their declarative query languages
• Proficient understanding of code versioning tools, such as Git

• Work with product owners, architects, developers, testers, and other stakeholders in the client's organization and in the company to build and maintain software solutions
• Get specifications/wireframes/ mock-ups and translate them into scalable, high-performance, robust web apps!
• Responsible to write and maintain clean, well-written code, as per the best practices.
• Very comfortable with daily stand-up with clients, update daily work progress via Project Management systems, voice/video calls, online collaboration using screen-sharing tools.
• Exposure/experience in agile development practices

Desired Qualification, Skills, and Experience

• Education: B.E. / B.Tech.

Mandatory Skills:

• Expert level skills in OOPS concepts
• Excellent in Ruby, metaprogramming.
• Excellent knowledge of Rails 4.x+
• Experience in using Rails Engine.
• Full-stack web development expertise (HTML, Javascript, CSS/Less, React, Redux)
• Good experience with active accounts on Git, Github/Bitbucket, or similar SCM tools.
• Excellent debugging and troubleshooting skills [Client side, Server side, Database]
• Knowledge and skills in static code analysis and performance management tools [Client side, Server side, Database]
• Databases: Expert level skills in one or more of MySQL, PostgreSQL
• Exposure to Release, Build Management, Deployment steps, and methodologies.

Nice to have Skills:

• MongoDB, Redis, Memcached, RSpec, Enzyme, Jest
• Experience:2-4 year