Sr. MIS Executive

About the Company

F22 Labs is a startup software studio based in Chennai. We power startups worldwide by building high-quality software products. From web apps to mobile platforms, we help entrepreneurs turn their ideas into beautifully crafted solutions. If you're passionate about software development and eager to build real products that solve real problems, you’ll fit right in.

Position Overview

We are seeking a talented and experienced Senior Node.js Developer to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining the backbone of our applications. You'll leverage your 3-5 years of expertise to build robust, scalable, and high-performance backend services and APIs. You will also play a key role in making architectural decisions, mentoring junior developers, and driving best practices within the team. If you're eager to tackle complex problems, contribute to innovative projects, and lead by example, this position is for you.

Key Responsibilities

● Design, develop, test, deploy, and maintain highly scalable and reliable backend services, APIs, and systems using Node.js (with frameworks like Express.js or NestJS) and TypeScript.

● Architect and implement robust solutions for complex business requirements, ensuring code quality, performance, and security.

● Collaborate closely with cross-functional teams including front-end developers, product managers, QA engineers, and designers to deliver high-quality products.

● Lead and participate in code reviews, providing constructive feedback to ensure adherence to coding standards and best practices.

● Design and manage database schemas (SQL and NoSQL, e.g., PostgreSQL, MongoDB, Redis) and optimize database queries for performance.

● Develop and maintain comprehensive unit, integration, and E2E tests to ensure software quality and reliability.

● Work with containerization technologies like Docker and orchestration tools like Kubernetes for deploying and managing applications.

● Implement and maintain CI/CD pipelines for automated building, testing, and deployment of applications.

● Mentor and guide junior developers, fostering a culture of learning and continuous improvement.

● Troubleshoot, debug, and upgrade existing software, identifying and resolving performance bottlenecks.

● Stay up-to-date with emerging technologies, industry trends, and best practices in Node.js development and backend architecture.

● Contribute to architectural discussions and decisions, helping to shape the future of our backend systems.

Qualifications and Requirements

● 3-5 years of professional experience in backend development with a strong focus on Node.js.

● Expert proficiency in TypeScript.

● Proven experience with Node.js frameworks such as Express.js or NestJS (highly preferred).

● Strong understanding of asynchronous programming, event-driven architecture, and design patterns.

● Solid experience in designing, building, and consuming RESTful APIs; experience with GraphQL is a plus.

● Proficiency with both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis) database technologies, including data modeling and query optimization.

● Hands-on experience with containerization technologies (Docker) and a good understanding of container orchestration (Kubernetes).

● Experience with CI/CD tools and practices (e.g., Jenkins, GitLab CI, GitHub Actions).

● Experience deploying and managing applications on cloud platforms (AWS, Azure, or GCP), including familiarity with relevant services (e.g., EC2, S3, Lambda, RDS).

● Strong problem-solving, analytical, and critical thinking skills.

● Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

● Proven ability to mentor junior team members.

● Familiarity with Git and collaborative development workflows.

Good to have:

● Experience with testing frameworks (e.g., Jest, Mocha, Chai) and a commitment to writing well-tested code.

● Experience with microservices architecture and distributed systems.

● Experience with serverless architecture (e.g., AWS Lambda, Azure Functions).

● Knowledge of message queue systems (e.g., Kafka, RabbitMQ, AWS SQS).

● Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.

● Understanding of front-end technologies (e.g., React, Angular, Vue.js) to facilitate better collaboration.

● Experience with performance monitoring and optimization tools.

● Active contributions to open-source projects or a strong portfolio of personal projects.

Why Join Us (Perks & Benefits)

● Flexible work timings.

● Fast-paced, hands-on learning environment.

● Fun, collaborative, and supportive team culture.

● Real-world impact from day one.

If you're looking to supercharge your development skills and work on meaningful software in a startup that values learning and creativity, we’d love to hear from you. Apply today! 

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

• Experience in 3DCS(preferred) Stack up tool or any other 3D Tolerance analysis tool
• Experience in performing Tolerance stack up calculations (1D & 2D) like Worst case, RSS etc
• Experience in using GD&T symbols in drawing (ASME or ISO)
• Knowledge in Parts & Assembly inspection technics (CMM, Inline Measurement etc.)
• Knowledge in Assembly technics (Basic understanding of jig and fixture concept)
• Knowledge in Press, Injection moulding & Casting tools.
• Exposure to Component / Overall vehicle development process
• Fair communication and interpersonal skills.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

About Us:

We are a group of 110+ techies, data analysts, digital marketers, and operations professionals who have come together to provide next-generation e-commerce solutions. We help brands & private labels to grow their businesses by providing them a scalable and conversion-friendly e-commerce platform using Magento. We love brainstorming ideas on how businesses can utilize technology to achieve their desired goals.

Growisto has expertise of providing the below services:

1)Amazon Marketing: Boost sales, improve visibility, and reduce cost to scale up Amazon business globally by

1) Leveraging machine learning to identify search patterns

2) Creating a data driven marketing strategy to target the right audience

3) Optimizing strategies to adapt to the ever-evolving Amazon algorithm

2)E-Commerce Website Development: Boost direct sales and enhance user experience by

Designing and developing custom e-commerce websites with latest e-commerce technology stack of Magento backend, ReachJs frontend and a PWA

-Create a scalable and conversion-friendly e-commerce platform

- Integrating with multiple third-party systems and migrate from legacy system seamlessly

3)Website Marketing: Drive targeted traffic to website in order to increase sales and reduce customer acquisition cost by

- Optimising the website for search engines to increase organic traffic

-Strategically placing ads on search network

About the role:

Growisto is looking to further increase its business primarily in Western, European and Middle East market. As a sales manager, you will be solving the below key problems:

1) How to close more accounts from North America, European and Middle East markets?

2) How to improve the increase leads to a conversion ratio?

3) How to get accounts with more recurring revenue and higher billing rate?

4) How to get more enterprise accounts?

In order to embark on the next leg of growth, we need committed people managers who would want more than just a job.

Key Responsibilities:

We strongly believe that in order to solve above mentioned problems, the activities/responsibilities will keep changing depending on the need of the hour. We want you to take complete ownership of the sales and then define the activities yourself to meet the goal. Still, to give you a better understanding about the role, here is what we have on the top of our mind:

-Work closely with the department head(s) to understand the sales gap and work backwards to close the same

-In order to close the sales, take complete ownership of providing the right solution to the prospects

-Achieve a high lead to conversion rate

-Be hands-on in taking the calls to qualify the leads and take them to conversion

-Develop the right sales collateral such as service deck, case studies, proposal templates, etc. to improve the conversion rate

-Work with practice head(s) to refine the working model to deliver the next results for the clients

-Work with the marketing team closely to improve the lead conversion ratio

-Stay actively involved in R&D to help in building offerings as well as identifying new markets for expansion

-Strategic partnerships with consulting companies, agencies in other markets

Skills (Must Have):

-Track record of services selling in non-Indian or Indian market

-Experience conducting cold outreach and nurture campaigns to build a sustainable pipeline

-Demonstrable command of consultative selling skills and an ability to manage complex sales cycles end-to-end

-High emotional intelligence and the ability to appeal to the varying needs of multiple stakeholders in the sales process

-Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs

-Excellent use of insights and reliability around data-driven decision making

-Excellent organization, project management, time management skills along with an ability to take initiatives

Why should you consider joining Growisto?

-It will be a challenging role and you will get complete ownership to solve challenging problems.

-If you like challenges and think from a first principle basis, you should definitely take this up

-If you have the aspiration to grow and develop as a leader in parallel to a multifold growth rate of a start-up then you should join us

-If your thought process and personality resonate with our cultural values, then you should join Us.

Why should you not consider joining Growisto?

-If the role description does not excite you, then you should not join us

-We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us

-If we have to choose between culture/team and profits, our obvious choice is culture.

-If you don’t believe in the same philosophy then you should not join us.

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.