Relation Manager

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

A Business Executive will be meeting existing clients in their locations and increase the app

download in that society.

Approaching the residents through door knocks and increasing the app download in that

society.

● Meeting existing client

● Increase the app download in that society

● Door to door knocks and approach the residents

● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction

● In order to increase the download of app, they should conduct various activities like

meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.

Job Title: Business Development Executive - Staffing Services & Client Relationship Management

Location: [Hyderabad]- Work from office

Employment Type: Full-time

Job Summary:

We are seeking a dynamic Business Development Executive to drive growth in staffing services and maintain strong client relationships. You will identify new business opportunities, close deals, and ensure client satisfaction.

Key Responsibilities:

• Identify and develop new clients for staffing services.
• Maintain strong client relationships and address their staffing needs.
• Generate leads through networking, cold calling, and online platforms.
• Present proposals, negotiate terms, and close deals.
• Collaborate with the recruitment team to meet client expectations.
• Monitor client satisfaction and resolve issues promptly.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in business development or sales, preferably in staffing.
• Strong communication, negotiation, and problem-solving skills.
• Ability to meet and exceed sales targets.

What We Offer:

• Competitive salary and incentives.
• Growth and development opportunities.

JD :

1yrs of B2B sales & Enterprise sales experience.

Lead generation/prospecting, client engagement, product-Demo.

Negotiation and closing deals, sales reporting.

Managing client relationships.

Strong understanding of selling SaaS technologies.

Strong verbal & written communication.

Demonstrated ability to develop new business opportunities.

Role & Responsibilities:

• Handle multiple products/modules simultaneously, lead the team in development and support
• Lead development teams
• Daily updates to customers and Product Managers/Delivery Managers
• Participate in design discussions
• Design and Architect small modules
• Effort estimations for modules, subsystems or use cases.
• Learn new skills and mentor the new team members
• Champion best practices within the team, including code reviews
  
  

Work Experience & Skills:

• B.E/B.Tech or any relevant Masters degree from reputed college.
• Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
• Strong experience in Postgres or any SQL technology
• Experience with working on Tomcat, Apache, JBoss or any similar application server
• Should have 3+ years of experience in leading team.
• Good experience in JSON / RESTful API / Web Services.
• Experience in working on Agile methodology using Scrum and sprints
• Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
• Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
• Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
• Experience in Microservices, SpringBoot and Angular is a plus.
• Experience with tuning deployed applications for scalability and performance.
• Good knowledge of deployment and scripting on Linux/Unix servers
• Strong technical documentation skills.
• Good oral and written communication skills

We are looking for a copywriter with an experience of 2 years who could take care of different marketing content throughout its journey until it gets published. It means you would not just write content but use Canva to design images, coordinate with the SEOs to optimize the content for search engines, and work with different team members to get the content uploaded.

We are looking for a writer who loves reading and for whom writing is second nature. If you read books, especially novels and newspapers, we would love to talk to you.

Our target audience comprises businesses. Therefore it is essential that you are able to write in a business language yet make it engaging.

PLEASE NOTE:

1.     This is an in-office role

2.     You must complete a series of in-office tasks if you are shortlisted.

3.     When we say 2 years of experience, we mean experience working for an organization as an employee. It won't include freelancing.

4.     You would be working with an enthusiastic and dynamic team of digital marketing specialists who have built the digital presence of Focus Softnet from the scratch.

5.     We expect you to be self-driven. You would get strong support from the team to help you in your work. However, we expect you to be committed and responsible regarding your own work.

Responsibilities:

·       Read and absorb everything related to our products and software

·       Write about our products and software in an engaging way

·       Ensure the content is in line with our branding and messaging style

·       Create new content to assist marketing campaigns

·       Work closely with marketing team members

·       Optimize content using SEO best practices

·       Write blog articles based on SEO guidelines and keywords which you would be provided with

·       Write content for Case Studies and White Papers after carrying out thorough research on relevant topics

Qualifications:

·       Any graduate or post-graduate with proficiency in the English language

·       Must be a regular reader

·       Proficiency in major digital and print platforms