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a global provider of Business Process Management and Outsourcing solutions


Job Summary
- Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
- Candidate should have experience in GitHub, knowledge of DevOps is a plus
- Experienced in designing and implementing web portals, experience with DNN is must
- Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
- Experience in Agile project management methodology
- Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
- The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow
Duties and Responsibilities
- Understand business requirements to apply logic to integrate functionalities
- Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
- Understand how FTP server is setup for the site
- Understand system/site technical requirements and suggest enhancements if applicable
- Designing, coding, unit Testing, and integration with Database
- Handle site deployment
- Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
Qualifications
Education / Certification
- B.E. / B.Tech. /MSC in Computer Science or IT.
- MCAD/MCSD/MSITP/MCPD
Technical Expertise
- ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
- HTML, Javascript, Jquery, CSS, Bootstrap
- GitHub/DevOps, Azure
- Web API/ Web Services, Email Services
Skills and Abilities
- Be able to work with diverse global teams and in an individual contributor role as needed
- Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
- Strong task management skills including time management, and ability to manage multiple projects simultaneously
- Flexibility required to attend late evening meetings with global team members
- Attention to detail and delivering quality projects and knowledge assets
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.



Artificial Intelligence Researcher
Job description
This is a full-time on-site role for an Artificial Intelligence Researcher at Daten & Wissen in Mumbai. The researcher will be responsible for conducting cutting-edge research in areas such as Computer Vision, Natural Language Processing, Deep Learning, and Time Series Predictions. The role involves collaborating with industry partners, developing AI solutions, and contributing to the advancement of AI technologies.
Key Responsibilities:
- Design, develop, and implement computer vision algorithms for object detection, tracking, recognition, segmentation, and activity analysis.
- Train and fine-tune deep learning models (CNNs, RNNs, Transformers, etc.) for various video and image-based tasks.
- Work with large-scale datasets and annotated video data to enhance model accuracy and robustness.
- Optimize and deploy models to run efficiently on edge devices, cloud environments, and GPUs.
- Collaborate with cross-functional teams including data scientists, backend engineers, and UI/UX designers.
- Continuously explore new research, tools, and technologies to enhance our product capabilities.
- Perform model evaluation, testing, and benchmarking for accuracy, speed, and reliability.
Required Skills:
- Proficiency in Python and C++.
- Experience with object detection models like YOLO, SSD, Faster R-CNN.
- Strong understanding of classical computer vision techniques (OpenCV, image processing, etc.).
- Expertise in Machine Learning, Pattern Recognition, and Statistics.
- Experience with frameworks like TensorFlow, PyTorch, MXNet.
- Strong understanding of Deep Learning and Video Analytics.
- Experience with CUDA, Docker, Nvidia NGC Containers, and cloud platforms (AWS, Azure, GCP).
- Familiar with Kubernetes, Kafka, and model optimization for Nvidia hardware (e.g., TensorRT).
Qualifications
- 2+ years of hands-on experience in computer vision and deep learning.
- Computer Science and Data Science skills
- Expertise in Pattern Recognition
- Strong background in Research and Statistics
- Proficiency in Machine Learning algorithms
- Experience with AI frameworks such as TensorFlow or PyTorch
- Excellent problem-solving and analytical skills
Location : Mumbai (Bhayandar)
and long-term releases, based on business opportunities and market research.
● Work with cross-functional product teams to accomplish product objectives,
overseeing timelines and meeting deadlines for product releases.
● Validate detailed specifications and development costing versus market potential and future predictable revenue.
● Responsible for product launch and release plans. Coordinates internal and external product launches working with Marketing Support and Training
teams.
● Collaborate with technology to create strategies by which technology will be developed or adapted to meet market needs and leverage opportunities. (e.g.,
Buy/Build decisions)
● Monitor and analyze new technologies and inform the team of their potential applications to our business. Conduct and lead forward looking research
studies.
● Create and maintain profit and loss documentation for products and services.
● Act as liaison between Marketing, Technology, and Customer Experience teams to support product positioning and customer demand as part of new
product development
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Entrepreneur (EIR)
This opportunity is for new brands that are in stealth mode & backed by Future Group promoters. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E-commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed ecommerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
As the Brand Entrepreneur, you will be part of the founding team conceptualizing the brand proposition, brand identity, and working with formulation experts to build the product pipeline.
Key Responsibilities :
- Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
- Analyzing and researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits
- Looking at the pricing of products and analyzing the potential profitability
- Executing strategies of expansion for existing products and services
- Supervising, managing and executing the manufacturing and supply chain for the brand life cycle
- Monitoring product distribution and consumer reactions through focus groups and market research
- Driving Marketing, Digital Marketing and Performance Marketing
- Coordinating the launch program
- Analyze how our brand is positioned in the market and crystalize targeted consumers insights
- Take brand ownership and provide the direction in executing the vision, mission, goals and strategies
- Translate brand strategies into brand plans, brand positioning and go-to-market execution plans
- Driving creative development and create motivating stimulus to get targeted population to "take action" through on-the ground plans
- Establish performance specifications, cost and price parameters, market applications and sales estimates
- Monitor market trends, research consumer markets and competitors' activities to highlight opportunities and key issues
- Liaison with marketing team to ensure consistency with product line strategy
- Monitor product distribution and consumer reactions
- Anticipate bottlenecks throughout the product life-cycle starting from manufacturing to product launch
- Align the company around the brand's direction, choices and tactics
- Coordinate with New Product Development role for product composition, packaging and quality control.
Competencies :
- Comes with a brand led thinking along with sales orientation
- Execution of strategies/future plan for establishing the brands
- Have good analytical skills
- Good listener, able to respond to results and consumer research
- Ability to work well with multiple teams
- Ability to manage different projects at the same time
- Understanding & appreciation of the new age consumer's needs
Critical Personality :
- Works with an owner's mindset, can embrace entrepreneurial culture
- Extensive PnL knowledge
- Flexible & Adaptable
- Speed in Execution
- Ability to work well under pressure
- Have good presentation skills
- Ability to Influence People
- Excellent Communication Skills
- High Business Acumen and Result Oriented
- Analytical & Data Oriented
- Realtime solution oriented
The ideal candidate will have :
1. An MBA from a top tier B School preferred. (Not Mandatory)
2. At least 3-5 years work experience overall, with a minimum 2 years in brand/category management
3. Experience in running multi-functional teams
4. Early experience in strategy consulting or in top tier FMCG companies is preferred
5. Experience in D2C brands is preferred The ideal candidate is ambitious, looking for an entrepreneurial stint, has tremendous ownership, and combines sharp consumer insight with sound business judgment
Desired Candidate :
- Experience in Node.JS working with large scale backend applications
- Expertise in any Relational or NoSQL databases and any of caching databases
- Experience in integrating with RESTful/GraphQL APIs and Microservice APIs
- Good problem solving and debugging skill
- Good knowledge of engineering excellence: Unit Testing/TDD, Code quality,
- Documentation, CI&CD
- Exposure on event-driven, asynchronous I/O
- Experience in Linux development and AWS ecosystem tools
- Experience in non-functional requirements (Scalability, Performance optimisation, Security)
What you can achieve :
- Empowering Entrepreneurial Spirit: Whatever your role is, we'll encourage you to reinvent and reinvigorate; achieving the best for CaratLane and you.
- Celebrating Your Contribution: We recognize and reward everyone who approaches their job with true passion, and drives performance.
- The Best of Tanishq and CaratLane: Work with a disruptive, new-age omni-channel brand, while being a part of India's most trustworthy organisation - the Tata Group.
We are looking for Advance Java developers who want to help us design cutting edge scalable products to meet our rapidly growing business. We are building out a team and looking for multiple levels but you should have at least 6+ years of programming experience.
Key Responsibilities
- Build high availability and extreme reliable high volume transactional systems.
- Deliver reliable solutions that handle massive data and high traffic.
- Complete ownership of problem-free execution of owned modules and solutions.
- Focus on code optimization, code quality, maintainability etc.
Skills required
- Hands-on experience in Core J2EE or Core Java (collection, multithreading).
- Proficiency in Spring, Hibernate, Kafka, JDBC.
- Excellent data structure & algorithm and problem solving skills.
- Strong working knowledge of Databases – MySQL/NoSQL, OS - Windows/Linux.
- Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development.
- Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github, Google Developer Groups (GDGs).
- Customer-focused, react well to changes, work with teams and able to multi-task.
Requirements
Benefits
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
Desired Candidate Profile
What you need to have:- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc

- Designing and developing user interfaces using Angular best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular
- Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
- Ensuring high performance of applications and providing support.
- Bachelor’s degree in computer science, computer engineering or similar.
- Should have 3+ experience as an Angular JS developer.
- Excellent project management skills.
- Salary is negotiable for a right fit.