Creative Lead Design

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

We are looking for an experienced professional to lead our investment planning, project analysis, and company growth strategy. The ideal candidate should have strong experience in investment firms, banking, corporate strategy, or consulting.

Key Responsibilities

• Evaluate new projects and prepare financial models, ROI, and feasibility reports.

• Support investor meetings, funding discussions, and due diligence.

• Prepare business plans, pitch decks, and financial projections.

• Identify growth opportunities and drive company expansion strategies.

• Coordinate with internal teams to monitor project execution and KPIs.

1. Investment Planning & Evaluation

• Conduct financial feasibility studies for new projects and expansion initiatives.

• Build detailed financial models, ROI calculations, and risk analysis for investment decisions.

• Prepare investment proposals, valuation reports, and pitch decks for investors.

2. Funding & Investor Coordination

• Support leadership in meetings with investors, banks, and funding agencies.

• Coordinate due diligence materials, business plans, financial projections, and compliance documents.

• Evaluate various funding options (Equity, Debt, Grants, Strategic Investors).

Requirements

• MBA (Finance) / CA / CFA preferred.

• Strong skills in investment analysis, valuation, financial modelling & strategy.

• Excellent communication and presentation skills.

• Experience in tech or EdTech companies is a plus.

Investment banking

• Corporate finance

• Venture capital

• Strategy consulting

• FP&A roles in high-growth companies

Why Join Us?

• Work directly with founders on growth and investment decisions.

• High-impact role in a rapidly scaling tech company.

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

We are seeking a highly skilled and motivated Python Developer with hands-on experience in AWS cloud services (Lambda, API Gateway, EC2), microservices architecture, PostgreSQL, and Docker. The ideal candidate will be responsible for designing, developing, deploying, and maintaining scalable backend services and APIs, with a strong emphasis on cloud-native solutions and containerized environments.

Key Responsibilities:

• Develop and maintain scalable backend services using Python (Flask, FastAPI, or Django).
• Design and deploy serverless applications using AWS Lambda and API Gateway.
• Build and manage RESTful APIs and microservices.
• Implement CI/CD pipelines for efficient and secure deployments.
• Work with Docker to containerize applications and manage container lifecycles.
• Develop and manage infrastructure on AWS (including EC2, IAM, S3, and other related services).
• Design efficient database schemas and write optimized SQL queries for PostgreSQL.
• Collaborate with DevOps, front-end developers, and product managers for end-to-end delivery.
• Write unit, integration, and performance tests to ensure code reliability and robustness.
• Monitor, troubleshoot, and optimize application performance in production environments.

Required Skills:

• Strong proficiency in Python and Python-based web frameworks.
• Experience with AWS services: Lambda, API Gateway, EC2, S3, CloudWatch.
• Sound knowledge of microservices architecture and asynchronous programming.
• Proficiency with PostgreSQL, including schema design and query optimization.
• Hands-on experience with Docker and containerized deployments.
• Understanding of CI/CD practices and tools like GitHub Actions, Jenkins, or CodePipeline.
• Familiarity with API documentation tools (Swagger/OpenAPI).
• Version control with Git.

Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.

If you are qualify and are excited about joining us, read about our functional asks below.

• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components.
• Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.

• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.

A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.

Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.

With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.

Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.

Senior UI/UX Designer

Job Summary: We are seeking a highly skilled Senior UI/UX Designer to lead the design of our company's digital products and services. The ideal candidate will have at least 5 years of experience in UI/UX design and a proven track record of creating elegant and effective user-centered designs. You will work closely with cross-functional teams including product managers, developers, and other designers to create innovative solutions that meet user needs and business goals.

Responsibilities:

·        Lead the design of our company's digital products and services, ensuring that they meet user needs and business goals.

·        Collaborate with cross-functional teams to gather requirements, define user personas, and create user flows and wireframes.

·        Create high-fidelity mockups and prototypes to demonstrate design concepts and interactions.

·        Conduct user research and usability testing to validate design decisions and identify areas for improvement.

·        Work with developers to ensure that designs are implemented to spec and delivered on time.

·        Stay up-to-date with the latest design trends and technologies, and share your knowledge with the team.

·        Mentor and train junior designers.

Requirements:

·        At least 5 years of experience in UI/UX design, with a strong portfolio of work that demonstrates your skills.

·        Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

·        Strong problem-solving skills, with the ability to think creatively and come up with innovative solutions.

·        Proficiency with design tools such as Sketch, Adobe Creative Suite, Figma, or similar.

·        Knowledge of HTML/CSS and front-end development is a plus.

·        Bachelor's degree in design, human-computer interaction, or related field is preferred.

If you are a self-motivated, detail-oriented, and experienced UI/UX designer who is passionate about creating innovative digital products and services, we encourage you to apply for this position.

Indian youth face challenges while choosing a perfect career. Are you the someone who can convince parents and students to choose careers based on their strengths? It is an opportunity to help someone in their career decision-making process and grow in

What do we expect from you?

• Calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
• Maintaining a pipeline of all sales using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.

• Convert the lead into business on a monthly target basis.

• Be on calls and counsel Parents and students throughout the day.

Desired Skills and Experience

We are looking for somebody who is Mature to handle parents and loves the sales numbers.

Here is a brief list of things that we expect from you.

• Proven track record of overachieving any targets
• Great communication and convincing skills.
• You believe that you can sell anything to anybody.
• You understand the dynamic and process of telesales.

What we offer you

The list is long but if you can associate yourself with what you have read so far, you can expect the following from us.

Salary: 20 k + Incentive + Freedom to work from home

HR ASSISTANT

Responsibilities 

HR responsibilities include formulating and reviewing policies, working towards PMS and succession planning, identifying training needs, work closely with senior management towards setting up processes in different departments, driving recruitment process in proactive manner.

• Good understanding of full-cycle recruiting and strategic HR administration.
• Basic knowledge of labour legislation and competitive policy formulation.
• Organizational skills – HRIS Management, reporting & analysis, setting of the processes.
• MBA/PG with HR specialization.
• Problem solving capabilities necessary to accomplish the duties and tasks of the position.
• Ability to correctly make decisions involving employee issues/ problems including when to escalate the problem to a more senior consultant Exceptional written and oral communication skills Excellent organizational and planning skills
• Ability to share knowledge and work in a strong team oriented environment. Detail oriented Proficient in Word, Excel, PowerPoint, and e-mail.
• Pursue an Attitude of Learning and Development, Attends seminars and meetings relative to the HR profession, Should have cultivate interpersonal skills, Develop negotiating and public speaking skills.

EXCECUTIVE ASSISTANT

Responsibilities

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

Job Summary
We are a startup based in Brookfield, ITPL Main Road, Bangalore. We are looking for a quality & creative Content Writer for creating engaging content as per needs.
Responsibilities and Duties

• Create, edit and proof-read copy according to the mandate expectations while meeting deadlines.

• Blog posts, Articles, Taglines, Social Media Content, Web copy, email copy, brochures, or other related marketing materials.

• Producing creative ideas for innovative campaigns

Key Skills
Must have practical knowledge of Ms-Office package, HTML Tags, CSS.
Required Experience and Qualifications

• Excellent command on the English language with a natural flair for writing, coupled with strong editing.
• Consistent in generating result oriented content that is thorough in research and comprehensive in treatment.
• Have knowledge of the Content Marketing/Digital Marketing Industry & able to deliver authoritative articles, which can be used as branding purpose.
• Proficient in SEO content development work, with a solid understanding of Social Media.
• Expertise in content updates for the company's social sites like Linkedin, Facebook, Twitter, etc.
• Ensuring ongoing improvements in content coverage and quality.
• To edit and revise existing content based on keywords.
• To develop unique, error free, grammatically correct content for client Brands.
• Flair for writing News, special stories.
• Able to create original play-free Blogs, Articles, website content, services descriptions.