11+ ECS Jobs in Delhi, NCR and Gurgaon | ECS Job openings in Delhi, NCR and Gurgaon
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SAP Basis / HANA
- Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools.
- Experience in Solution Manager Technical monitoring.
- End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place
- Manage the team to get the assigned task done on time adhering the SLA.
- Align with different stakeholders to discuss the progress of multiple tasks.
- SPOC of Alert management team.
- Able to solve and coordinate RCA and support during critical system behaviour.
- Audit Experience.
- Detailed Technical experience in SAP BASIS and HANA systems administrations.
- Experience in setting up System Replications, High Availability and Disaster recovery.
- Possess leadership qualities.
- Proven track record of Client handling.
- Knowledge of SAP HANA Enterprise Cloud is desirable.
- Coach others recognize their strengths and encourage them to take ownership of their personal development.
- Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
- Ready to learn new technologies.
- Should be ready to work in 24*7 shifts.
- Any Experience ECS Managed Service Model would be added advantage
Position: Onboarding Specialist - Customer Success
Primary Role Objective:
Deliver end-to-end client onboarding including setup, integrations, WhatsApp & Google My Business (GMB) configuration, and product training, ensuring a seamless client experience and measurable satisfaction.
Key Responsibilities:
1. Client Onboarding & Setup
- Complete onboarding sessions per day
- Ensure onboarding completion within SLA (90% target)
- Deliver setup accuracy and configuration success for CRM, WhatsApp & GMB
- Handle setup, integrations, WhatsApp, GMB, and training in one unified call
2. Training & Client Enablement
- Conduct live product demonstrations and walkthroughs
- Train clients on platform usage including dashboard, analytics, and reports
- Share support documentation and product guide reference sheets
- Ensure 100% training completion rate per session
- Achieve CSAT/NPS Score
3. Process Adherence & CRM Documentation
- Maintain complete and accurate CRM records
- Update session outcomes in Zoho CRM same day
- Capture all session details including trainer, setup notes, feedback
- Track and manage re-onboarding cases accurately
- Ensure 100% feedback capture via Call Rating System
4. Collaboration & Communication
- Coordinate with Account Managers for pre-session confirmation
- Collaborate with Support Team for timely post-onboarding handoff
- Handle escalations within 1 business day SLA
- Attend weekly and monthly review meetings
5. Quality & Continuous Improvement
- Maintain error rate
- Incorporate client and CS feedback for process improvements
6. Automation & System Efficiency
- Ensure correct calendar-booking automation
- Validate CRM & Google Calendar sync
- Report automation errors within 12 hours
- Maintain slot utilization rate
Required Skills:
- Excellent communication and presentation skills
- Strong technical aptitude for CRM integrations
- Experience with WhatsApp Business API and GMB
- Customer success and onboarding experience
- Proficiency in Zoho CRM and Google Calendar
- Time management and organizational skills
- Problem-solving and troubleshooting abilities
2. Technical Configuration & Integration
- Configure CRM workflows, custom fields, and automation rules
- Set up WhatsApp Business API integrations and templates
- Configure Google My Business profiles and optimization
- Ensure all technical integrations are tested and functional before handoff
3. Product Training & Enablement
- Conduct comprehensive product training sessions for new clients
- Create customized training materials and documentation
- Ensure clients understand all features and best practices
- Provide post-training support during initial usage period
4. Documentation & Quality Assurance
- Maintain detailed onboarding records in CRM
- Document client-specific configurations and customizations
- Follow quality checklists to ensure complete setup
- Gather feedback and identify improvement opportunities
Requirements
Education:
- Bachelor's degree in Business, Communications, or related field
- Additional certifications in Customer Success or SaaS preferred
Experience:
- 2-3 years of experience in customer success, onboarding, or technical training
- Experience with SaaS products and enterprise communications platforms
- Hands-on experience with CRM systems
- Experience with WhatsApp Business API and Google My Business
Technical Skills:
- Strong proficiency in Zoho CRM and Google Calendar
- Understanding of API integrations and webhooks
- Familiarity with customer onboarding automation tools
- Ability to troubleshoot technical issues during onboarding sessions
Soft Skills:
- Excellent verbal and written communication skills
- Strong presentation and training abilities
- Time management and ability to handle multiple sessions daily
- Problem-solving mindset with attention to detail
- Customer-centric approach with empathy
- Ability to work collaboratively with cross-functional teams
Preferred Qualifications:
- Experience in telecommunications or enterprise software industry
- Knowledge of call routing, IVR systems, and business communication tools
- Prior experience with MyOperator platform is a plus
- Track record of achieving high CSAT/NPS scores
Benefits
Compensation & Benefits:
- Competitive salary package (CTC up to 5 LPA based on experience)
- Performance-based incentives and bonuses
- Annual performance reviews and merit increases
Health & Wellness:
- Comprehensive health insurance coverage
- Mental health and wellness programs
Work-Life Balance:
- Flexible working hours
- Work from home options
- Paid time off and holidays
Professional Development:
- Training and skill development programs
- Career growth opportunities within Customer Success team
- Access to industry certifications and courses
Work Environment:
- Modern office infrastructure
- Collaborative and supportive team culture
- Latest tools and technology for productivity
The candidate should have good knowledge about the job role. Must have good writing skills. Communication skills are must.
ProgrammingOur client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a QA/ Manual Tester, you will build test cases to execute in a formal testing environment.
What you will do:
- Gathering cross application functional requirements and translating them into testing requirements
- Understanding and deep diving into the current applications to define testing requirements
- Identifying opportunities and implement changes to increase efficiencies in the testing process
What you need to have:
- Have a technical background working as a programmer or tester
- Strong understanding of Software Development Life Cycle (SDLC)
- Strong communication skills with the ability to research, problem solve, and work independently or in a team environment
- Knowledge of SAS or Autosys is a plus
- Knowledge of Finance Industry is a plus
- Knowledge of ruby on rails is a plus
Do you know the secret to Becoming a Great Product (UI/UX) Designer?
We have a great opportunity for you work as a Product (UI/UX) Designer with a growing company University Living that offers great benefits with opportunity to explore new things of your domain.
What you will be working on:
- Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
- Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
- Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish
What makes a great Product Designer for University Living?
- 3-6 years of experience in Product (UI/UX) Design
- At least BTech degree with a background in consumer internet products
- Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
- Demonstrable UI design skills with a strong portfolio
- Strong believer in mobile-first and responsive design
- Understands the latest in visual and interaction design trends.
- Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
- Familiarity with development frameworks such as Angular, React
Why should you join us?
- Compensation is better than Market Standards
- ESOPs (for exceptional candidate)
- Exposure with advanced technology
- Free Healthcare
- Provident Fund Allowance
- Monthly Rewards & recognition Program
- Competitive Annual Appraisals & Internal Promotions
Do you have excellent tech knowledge, have worked a little and wish to take your career in a new direction, then this role is for you.
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce.
- Understanding the business goals, what the product offers, the platform for communication and accordingly creating copy that can help drive maximum conversions.
- Measuring performance of the copy at every step to ensure business objectives are met.
- Researching about the brand, competition, and category and creating a communication plan for the brand in line with the brand values.
- Ensuring consistent brand voice across all brand channels and pieces of communication
- Understanding the platform for communication and creating copy that works for the platform.
- Measuring content for performance and conversion.
- Monitoring web traffic and engagement (e.g. conversions and bounce rates) basis content created.
- Coordinating and collaborating with marketing and design teams to ensure high quality output.
- Follow industry-related news and generate ideas around trending topics.
- Reviewing and updating published content as needed, identifying gaps and making recommendations accordingly
What you need to have:
- Any Graduation
- Being highly creative and imaginative
- Having good written and interpersonal skills
- Working well in a team
- Ability to work under pressure and manage deadlines
- Having an eye for detail
- Having an interest in new advertising trends and techniques
- Systems: eCommerce, CMS, Transaction website, payment gateways, Omni-channel, Postman Application
- Role: Will be responsible for testing website, POS, Logistics systems. Integration testing. Automate scripts and test data. Testing of website on different screens, resolution, regression, performance & integrity testing. Build use cases, test cases and test data including API testing for request & response
- Education : BE/BTech
- Experience : 4-6 Years. Manual and/or Automation Testing, Understanding and usage of tools like Silenium, JIRA. Team player. Leadership qualities and coordination with different stakeholders
NodeJS (Node.js)
Javascript
MongoDB
Express- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Past experience in NodeJs, Redux and other advanced JavaScript libraries and frameworks.
- Hands-on experience in NodeJS, Javascript, ECMAScript (OOJS) and JSX.
- Knowledge of SPAs and build tools like Npm, Webpack, Grunt, Bower etc
- Should have good knowledge of Mobile friendly web application development
- Proficient understanding of web markup, including HTML5, CSS3, Bootstrap, Flexbox.
- Should have the knowledge of Good understanding of asynchronous request handling, partial page updates, and AJAX framework.
- Familiarity with RESTful APIs
- Hands-on experience in server-side CSS pre-processing platforms, such as SASS or LESS
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git, Github
Responsibilities :
- Perform all aspects of the software development such as requirements and specifications, design and development, coding and debugging.
- Should be able to come up with strategies to speed up the iterative process of software development.
- Analyse and enhance efficiency, stability, and scalability of system resources
C#
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