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Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

• Writing compelling content for email campaigns, landing pages, advertisements, live events, webinars and communication with customers
• Improvising current product portfolio leading to better audience engagement and brand positioning
• Researching on topics that are of interest to our target audience and creating pipeline of future launches
• Staying up-to-date with trending advertising strategies
• Creating out-of-the-box campaign ideas
• Proofreading, editing and improving content created by others and ensuring brand consistency
• Working alongside team members to come up with concepts and ideas to increase revenue
• Ensuring correct grammar and spelling throughout content and website

• Researching on consumer interests to come up with relevant topics and ensuring these journalistic articles are backed up by scientific Ayurvedic research, and write them in an easy-to-understand fashion that’s also scientifically accurate.
• Researching the target audience’s interests and needs    
• Researching the scientific Ayurvedic understanding of said topics
• Creating highly valuable informational articles for online purposes 
• Staying up-to-date with latest trends in USA and EU regarding skincare, health and wellness 
• Creating mind-blowing value for our customers 
• Establishing the organization as an authoritative figure through accurate and useful informational
• Ensuring compliance with law (e.g. copyright and regulatory bodies) pieces       

• Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
• Owning the successful delivery of your roadmap and co-owning the success of the overall products
• Effectively identifying and managing cross-team dependencies
• Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
• Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
• Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
• Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process

Desired Candidate Profile

• Bachelor’s degree
• 2 Years of product management experience, including cloud/SaaS product
• Preferably 5 Years of product management experience, including cloud/SaaS product
• Healthcare Experience
• Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
• Expertise on features and product
• Excellent communication and collaboration skills
• Customer centric mindset
• Ability to lead agile teams effectively
• Ability to use common tools to create mockups, stories, and roadmaps
• Ability to find way to measure and track customer satisfaction effectively throughout the product development    

1. Good communication skills (spoken and written).

2. Persuasion and people skills to engage clients and customers.

3. Data mining experience using LinkedIn, Google, etc.

4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.

• 4+ years of extensive EXP in TIBCO SPOTFIRE Dashboard Development is MUST
• Design and create data visualizations in TIBCO Spotfire
• Proven EXP in delivering Spotfire solutions to advance business goals and needs.
• Detailed knowledge of TIBCO Spotfire - report developer configuration
• EXP on creating all charts that exist in Spotfire (scatter, line, bar, combo, pie, etc.) and how to manipulate every property associated with a visualization (trellis, color, shape, size, etc.)
• EXP in writing efficient SQL queries, views in relational databases such as Oracle, SQL Server, Postgres and BigQuery (Optional).
• Ability to incorporate multiple data sources into one Spotfire DXP and have that information linked via data table relations.
• EXP with Spotfire Administrative tasks, load balancing, installation/configuration of servers and clients, upgrades and patches would be a plus.
• Strong background in analytical visualizations and building executive dashboards.
• In-depth knowledge & understanding of BI and Datawarehouse concepts