Inside Sales & Customer Services Manager

Looking for an internship where you'll work on real products?

At Ungrammary, you'll contribute to live product design projects from day one, working alongside designers building products used by millions. We are an award-winning UX/UI design agency, known for fintech, SaaS, health tech, consumer, and enterprise products. Trusted by 100+ global brands including Adobe, Kotak, Brooks, VMware, Fossil, and many more!

✨ What you'll do

• Design user flows, wireframes, and high-fidelity UI

• Contribute to real product design projects

• Learn and apply design systems

• Understand interaction design and user behaviour

• Collaborate with designers and cross-functional teams

🔍 We're looking for

• Strong visual design and UX fundamentals

• Proficiency in Figma

• Curiosity, initiative, and a willingness to learn

• A portfolio (student projects are welcome)

🌱 What you'll get

🎯 Work with teams serving clients who value design

💫 Strengthen decision making through hands-on projects

✨ Build a portfolio with measurable impact

💼 Potential full-time role at Ungrammary upon completion

→ Remote-first team (India)

📌 Full-time internship

About AGI Ready

We're an AI-native development studio. We don't build "websites" — we build agents, automations, and custom products for clients who need real software shipped fast. Our stack is modern (Next.js, TypeScript, Claude Code), our pace is high, and our philosophy is simple: 60% with AI beats 0% without.

We're a small team scaling deliberately. This is an early hire, which means real ownership, real impact, and a front-row seat to building the agency from the inside.

The Role

You'll be a core builder. That means owning features end-to-end — from understanding what the client needs, to architecting it, to shipping production code, to fixing it when it breaks. You won't be handed perfect tickets. You'll be handed problems, and you'll be trusted to solve them.

You'll work primarily with AI coding tools (Claude Code, Codex) as your daily drivers. We're looking for someone who has moved past "AI writes my code for me" and into vibe engineering — using AI as a thought partner and force multiplier while still owning architecture, judgment, and quality.

What You'll Do

• Build and ship full-stack features using Next.js, TypeScript, and Node.js
• Architect and integrate APIs (third-party services, AI APIs, webhooks, async workflows)
• Use Claude Code and Codex to move fast without sacrificing quality
• Debug, deploy, and own production — not just write code and walk away
• Break complex problems into smaller, manageable pieces and ship iteratively
• Work directly with the founder and a tight team on multiple client products

What We're Looking For

Must-haves

• 1+ year of hands-on experience at a real product startup (shipping, not just learning)
• Strong with Next.js, TypeScript, and Node.js
• Comfortable using Claude Code and Codex as primary development tools
• Real vibe engineering experience — you direct AI, you don't just copy-paste from it
• Solid grasp of API integrations, webhooks, and async processing
• Can debug AI-generated codebases and take them to production

Preferred

• 3–5 years of product/startup experience
• Experience with managed services (Supabase, Clerk, etc.) over building everything from scratch
• Exposure to building agents or AI workflows (MCP, OpenAI APIs, agentic frameworks)

Who Thrives Here

We hire for trajectory, not credentials. The people who do well at AGI Ready tend to be:

• Frugal — you hack solutions together with what's available instead of waiting for perfect conditions
• Transformation-driven — show us your last two years, not your degree. We care where you've come from and how fast you climb
• Self-driven builders — you've taught yourself skills nobody handed you, and you ship things because you can't help it
• Assembly-minded — your first instinct is "who's already solved this?" not "let me build it from scratch"
• In it for the long run — we're looking for people to grow with, not churn through

How to Apply

Send us:

1. Your GitHub or portfolio
2. One thing you built that nobody asked you to build
3. A short note on a hard technical problem you solved — and how you used AI to solve it

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.

1. Attending calls daily

2. Answering queries of the client’s

3. Strategizing to drive sales in new regions

4. Overlooking client relations & handling escalations

5. Negotiating/closing deals and handling complaints or objections

6. Gathering feedback from customers or prospects and share with internal teams.

7. Updating rates and inventory across all OTA channels and website

8. Managing the B2B agent network of your dedicated region

Role Description

This is a full-time on-site role for a Business Operations Associate at DBaaS Software Private Limited in Chennai. The Business Operations Coordinator will be responsible for day-to-day operations, providing analytical support, assisting with administrative tasks, and delivering excellent customer service.

Qualifications

Strong business operations and analytical skills

Experience in providing administrative assistance

Excellent communication skills

Customer service-oriented mindset

Ability to work collaboratively in a team environment

Attention to detail and problem-solving abilities

Proficiency in Microsoft Office Suite

Experience in the software development or digital marketing industry is a plus

Bachelor's degree in Business Administration or related field

Develop a strategy to identify and evaluate tender opportunities aligned with the company's objectives and capabilities

Coordinate with various departments to gather the necessary information and documentation for the submission of tenders

Develop and submit compelling tender responses, ensuring that deadlines and project requirements are met

Communicate with clients and respond to queries during the tendering process

Analyze the tender results and provide feedback to the management for continuous improvement

Maintain close contact with project managers to ensure smooth project initiation, execution, and closure

Contribute to the definition of the scope, objectives, and deliverables of the project

Monitor the progress of the project and provide management and stakeholders with updates

Identification and mitigation of project risks and issues, and escalation thereof as necessary

Review and negotiate contract terms and conditions to ensure alignment with company goals and policies

Monitor contract performance and ensure contractual compliance

Responsible for amending, extending, and renewing contracts

Maintain accurate and up-to-date records of all contracts and related documents.

Process Improvement:

Analyze existing business processes related to tenders and projects, identifying areas for improvement

Enhance process efficiency, productivity, and quality through the development and implementation of process enhancements

Establish and maintain standard operating procedures (SOPs) for the management of tenders and projects

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.