11+ Video codecs Jobs in Hyderabad | Video codecs Job openings in Hyderabad

About SurveyHeart:

SurveyHeart is a versatile online platform designed to facilitate the creation and management

of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible

via web browsers and dedicated mobile applications for both Android and iOS devices. We are

committed to fostering a collaborative and growth-oriented environment where fresh talent can

thrive.

Job Summary:

The Customer Support Executive at SurveyHeart plays a critical role in assisting users and

premium customers by resolving queries and ensuring a seamless experience across our Forms

and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal

teams to improve customer satisfaction and enhance the overall user experience.

What is expected of the Candidate

This is not a “script-based” role — you’ll be expected to:

● Deep understanding of how the product works — beyond surface-level.

● Act as a power user, problem-solver, and customer advocate.

● Communicate clearly with both users and tech teams.

● Own issues from start to finish — not just respond, but resolve.

Customer Support Roles and Responsibilities

First-Level Resolution Provider

● Rapidly triage incoming queries from various channels (email, chat, social, in-app),

identify intent, urgency, and route if needed.

● Resolve 90% of incoming queries independently using knowledge of the product,

standard processes, and documented SOPs, and update the internal referral

documents.

● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that

every interaction is tracked with resolution detail and customer sentiment.

● Own and manage ticket lifecycle from intake to resolution for general product-related

queries, user account issues, configuration problems, and usability questions.

● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,

or providing contextual instructions.

● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or

complaints raised by users.

● Check for known issues using release notes to avoid duplicate escalations.

Cross-Team Collaboration

● Prepare concise and structured ticket escalations, including:

○ Error logs (if available)

○ Device/browser info

○ Screenshots/screen recordings

● Have an internal discussion with the Operations Manager, and if no solutions are found,

tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.

● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and

update the resolution status to Operations Manager.

Post-Escalation Support

● After an issue is resolved by the Tech or Product team:

○ Translate the resolution into customer-friendly language before responding.

○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..

● Identify recurring technical issues and propose improvements to Operations Manager to

reduce ticket volume.

● When needed, coordinate across multiple internal stakeholders, ensuring both speed

and quality of resolution.

Customer Satisfaction & Feedback

● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and

timely resolutions.

● Follow up with users after res in olving issues to ensure they’re fully satisfied and

confident using the product.

● Take feedback constructively — identify areas of improvement and continuously refine

your support approach.

● Encourage users to rate their experience and leave positive feedback when expectations

are exceeded.

Requirements

● Driven by a customer-first mindset, believing customer happiness is the key to success.

● Strong communication skills (written and verbal) in English and Hind is a must and any

other language will be an added advantage.

● 3 + years of experience in customer support or related roles, only from SaaS support.

● Familiarity with customer service tools (e.g., Zoho Desk).

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Detail-oriented with a proactive approach to problem-solving.

● Willingness to learn and adapt in a fast-paced environment.

● Experience in SaaS or tech customer support.

● Familiarity with payment gateways like Razorpay.

● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and

presentations.

Other Details

● Shift: Rotational shifts

● Working days: 5 days a week(weekends working)

● Salary: 3.50 LPA to 5.00 LPA

● Experience: Min 3 + years in Customer Support from a renowned SaaS company

(100% SaaS experience and no other industry)

● Location: Hyderabad, Hi-Tech City

● Education: Any Degree

PREFERRED QUALIFICATION AND SKILLS:

In depth knowledge of VUE.JS

• In depth knowledge of HTML5 • In depth knowledge of CSS3 (Less, Sass, Stylus is a plus), knowledge of BEM methodology is preferred

• Detailed knowledge of JavaScript (ES2015 is a plus)

• Experience in any JS framework(Angular, React + Redux, Vue, etc.,) is must

• Understanding of Web Accessibility WCAG guidelines.

• Must be able to mentor and guide junior technical resources.

• One who is proactive and come forward with technology related initiatives. Motivated selfstarter.

 • Good Communication skills. English - Oral and Written.

Job Description:
      We are looking for a self-starter/ Back End Developer who can work well with minimal guidance and in a fluid environment. Proficient at programming and interacting with APIs and good knowledge of RESTful design. Customer-focused reacts well to changes, works with teams, and is able to multitask. A natural communicator who can articulate and express thoughts and explain technical concepts in clear, plain English (both written and verbal)

Key Responsibilities: 

Hands-on experience in different technologies and languages such as JavaScript, NodeJS, MongoDB, Express JS, MySQL, REST API, Web Services/REST/JSON, MVC Framework to develop Web /mobile applications. Participating in the design and creation of scalable software. Writing clean, functional code on the back-end. Testing and fixing bugs or other coding issues

Position Type: Full-Time

Educational Qualifications: B.Tech/B.Sc/MCA/Relevant Degree in Computer Science.

Experience: 3+ years of hands-on experience in Backend

Reports to: Development Manager

Roles & Responsibilities:

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Excellent scoping and estimation skills

Skills and Responsibilities:

• Proven experience as a Backend Developer or similar role
• 4+ years of hands-on software engineering experience in Node.js and Typescript

(Including Express, Feathers.js, and/or Nunjucks)

• Strong understanding of node modules, npm, nodemon.
• Strong understanding of production systems and Cloud deployments, especially in AWS
• Good understanding of test frameworks like Chai, Mocha, and Sinon
• Good understanding of javascript concepts like Promises and Async-Await
• Deep understanding of mobile backend infrastructure including service-oriented or

microservice architecture.

• Strong experience using a client-side MVC framework such as NodeJS, NextJS, Redux.Good experience working on Backend.
• Ensure the technical feasibility of UI/UX designs.
• Experience with filesystems, server architectures, and performance tuning
• Building reusable code and libraries for future use
• Experience in a relational database and version control tools and integration of third.
• Maintain existing code base including troubleshooting of issues and fixing bugs.
• Experience developing desktop and mobile applications
• Developing and implementing highly responsive user interface components using react
• Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
• Top-notch programming skills and write code for robust software design.
• Experience in responsive design, cross-browser compatibility, and website performance.
• Knowledge of performance testing frameworks including Mocha and Jest
• Aggressive problem diagnosis and creative problem-solving skills.
• Good understanding of how browsers and DOM work.
• Experience with handling Services, RESTful, APIs.
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• An analytical mind and problem-solving skills.
• F&B (Food and Beverages) domain experience is a plus.
• Monitoring and improving front-end performance
• A passion for new consumer technology and the emerging media landscape
• F&B (Food and Beverages) domain experience is a plus.
• Keywords skill sets:- Node Js, Express Framework, Feathers Js, JavaScript, PHP, MVC Framework, REST API, Web Services/REST/JSON, MySQL, MongoDB, AWS

Android Developer -

Job Description

About The Role- CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.

Responsibilities

● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes

Essential Qualifications

● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable

Job Description

We are looking for an experienced engineer with superb technical skills. Primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Skills

• Bachelors/Masters/Phd in CS or equivalent industry experience
• Demonstrated expertise of building and shipping cloud native applications
• 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
• Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• 5+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

Responsibilities

• Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
• Create custom Operators for Kubernetes, Kubeflow
• Develop data ingestion processes and ETLs
• Assist in dev ops operations
• Design and Implement APIs
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

Technical Experience :

• 2-6 years of Python working experience
• Expertise in at least one popular Python framework /Django/ Flask
• Knowledge of object-relational mapping d
• Familiarity with front-end technologies JavaScript and HTML5

Key Responsibilities :

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs5 Improve functionality

Job Details:

 Core java – Concepts like oops, Collection,Expection handling, Java 7 well versed, Webservice, SQL

1. Spring – Concepts like spring boot, spring core, Spring MVC
2. ORM Tool like -Hibernate or Spring JPA
3. Front End Areas like angular 4 and above version should be strong.
4. Microservice is mandate at least a knowledge or Experience
5. Kafka or Rabbit MQ experience or knowledge is must
6. RDBMS or Nosql Or oracle or SQL experience is must

Please revert back with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Any offers: Y/N
Notice Period:
Qualification:
Present Company Name:
Designation:
Domain
Reason for job change:
Current Location:

Thank & Regards

Khadri SH

Sr Executive – TAG

IsquareSoft|Bangalore