System Admin

Apply here:

https://forms.gle/9Ls5pzQiGg6sP5C46

What is the role?

Some people come alive when they are designing a learning experience—thinking through what participants need, how a session should flow, and what activity might help a concept finally click. Others are energised by being in the room—asking the right questions, responding to the group, and creating a space where people feel comfortable participating, experimenting, and learning.

We are looking for someone who is excited by both.

Through our Capacity Building vertical, we help nonprofit teams build the confidence, practical skills, and habits they need to use data effectively. We do this through ready-to-run workshops, customised learning engagements, and longer cohort-based programmes such as our Data Literacy Program.

As demand for our workshops and programmes grows, we are looking for someone who can work closely with the Lead, Capacity Building to design and facilitate high-quality learning experiences, develop new offerings, and help build the systems and knowledge needed to scale the vertical.

We do not expect you to be equally accomplished at learning design and facilitation from day one. You may be a stronger designer who wants more opportunities to facilitate, or an experienced facilitator who wants to become more intentional about learning design. What matters is that you have experience in one, some exposure to the other, and the curiosity and learning mindset needed to develop both capabilities.

Who are we?

Goalkeep Advisors is a data consultancy and we believe that every organization should be able to measure, communicate and deepen their impact with confidence. We work with social impact organisations through three core verticals:

1. Custom MEL Projects: Helping organisations design outcomes frameworks and strengthen how they collect, analyse, visualise, and use data.
2. Goalkeep Kickstarter: Building practical data systems and processes that enable organisations to make better use of their information.
3. Capacity Building Engagements: Equipping nonprofit teams with the confidence, skills, and habits to use data through workshops, customised programmes, and longer learning journeys.

Over the past six years, we’ve partnered with 50+ nonprofits across education, health, and livelihood to help them transition into data-driven organizations.

What will be your key responsibilities?

1. Design learning experiences and resources

• Understand participant and organisational needs, and design engaging workshops and programmes through practical, contextual and interactive session plans
• Create clear and thoughtfully designed decks, participant workbooks, templates, and other supporting resources.
• Adapt and improve learning experiences based on the audience, organisational context, and participant feedback.

2. Facilitate engaging learning spaces

• Facilitate online and in-person workshops, cohort programmes, and other adult-learning experiences.
• Create participatory learning spaces where people feel heard, engaged, and confident exploring data and MEL concepts in relation to their own work and realities.
• Reflect on each facilitation experience and use feedback to continuously strengthen the participant experience.

3. Strengthen and grow the Capacity Building vertical

• Work closely with the Lead, Capacity Building to research, design, test, and refine new capacity-building offerings.
• Document programme insights, participant feedback, and facilitation learnings to strengthen future programmes.
• Lead end-of-workshop and end-of-programme reporting by synthesising participant progress, feedback, and impact findings into clear reports and narratives.
• Support the planning and coordination required to deliver engagements smoothly and build the systems and resources needed to scale the vertical.

What you must have?

• At least 2 years of experience in learning design or facilitation for adults
• Experience working with adult learners in the nonprofit or social impact sector.
• A foundational understanding of MEL concepts, including Theory of Change, indicators, data collection, analysis, and the use of data for programme learning and decision-making.
• Professional proficiency in English, with strong written and verbal communication skills.
• Ability to create clear, well-structured presentations, learning materials, and reports.
• Willingness to travel for in-person workshops and programmes when required.

What’s in it for you?

1. The opportunity to see your work directly influences how nonprofit professionals understand and use data.
2. The opportunity to join and help shape a growing vertical at an early stage.
3. Meaningful opportunities to develop as both a learning designer and a facilitator.
4. Exposure to a wide range of nonprofit organisations, programme contexts, and data and MEL challenges.
5. The space to research, experiment with, and develop new capacity-building offerings.
6. Being part of a close-knit, mission-driven team working to strengthen the social sector’s ability to use data for impact.

Job Title: Digital Project Manager

Location: Mumbai

Experience Level: (3+ years)

About the Role

We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.

As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
• Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
• Coordinate internal teams, including developers, designers, QA, and content managers
• Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
• Lead regular status meetings and provide clear documentation and reporting
• Identify risks and proactively manage issues to ensure successful delivery
• Ensure quality assurance at all stages of the project lifecycle
• Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions

Required Qualifications

• 3+ years of experience in digital project management
• Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
• Proven experience managing multiple digital projects simultaneously
• Excellent command of English (written and spoken)
• Experience working in client-facing roles, ideally within an agency or digital solutions environment
• Proficiency in using project management tools (e.g., Jira, Trello, Slack)
• Ability to create clear and structured documentation and presentations

Preferred Qualifications

• Experience working with cross-functional and multicultural teams
• Familiarity with Agile or hybrid delivery methodologies
• Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

Job description

• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, prioritize the requirements, and make recommendations on the solution and implementation.
• Delivering the product that meets business requirements, reliability, scalability, and performance goals
• Work with Agile scrum team and create the scrum team strategy roadmap/backlog, develop minimal viable product and Agile user stories that drive a highly effective and efficient project development and delivery scrum team.
• Work on Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
• Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Partner with the support organization to provide training, support and technical assistance to operation team and end users as necessary
• Product/Application Developer
• Designs and develops software applications based on user requirements in a variety of coding environments such as graphical user interface, database query languages, report writers, and specific development languages
• Consult on the use and implementation of software products and applications and specialize in the business development environment, including the selection of development tools and methodology

Primary / Mandatory skills:

• Overall Experience: Overall 4 to 6 years of IT development experience
• Design and Code NodeJS based Microservices, API Webservices, NoSql technologies (Cassandra/MongoDb)
• Expert in developing code for Node-JS based Microservice in TypeScript
• Good Experience in understanding the data Transmission through pug/sub mechanism like Event Hub and Kafka
• Good Understanding of Analytics and clickstream data capture is HUGE Plus
• Good understanding of frameworks like Java Spring Boot, Python is preferred
• Good understanding of Microsoft Azure principles and services is preferred
• Able to write Unit test cases
• Familiarity with performance testing tools such as Akamai SOASTA is preferred
• Good knowledge on Source Code control like GIT, code clout, etc and understanding of CI/CD(Jenkins and Kubernetes)
• Solid technical background with understanding and/or experience in software development and web technologies
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact initiatives
• Experience working within scaled agile development team
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• The desire to be continually learning about emerging technologies/industry trends

• As the Performance Marketing Manager, you will manage high quality acquisition programs, campaigns, and activities across the mobile games.
• Additionally, ensure that projects within the marketing department are delivered in a timely manner and that they are always in line with the business's guidelines, quality standards, and objectives

1. Define, identify, launch and drive critical strategic media campaigns for customer acquisition, engagement and retention
2. Lead efforts on sophisticated quantitative analysis and translate data into actionable insights. Be willing and able to adjust marketing spend on the fly for best results.
3. Lead KPI development and tracking across all performance marketing related functions, measuring campaign and digital spend performance across all channels
4. Constantly tracking metrics like funnel conversion rates, bounce and exit rates and identifying reasons for the same - contributing valuable insights to product - Evaluating customer research, market conditions and competitor data
5. Improving the usability, design, content and landing page effectiveness
6. Stay up-to-date on latest developments in the Global digital media industry and experiment with new creative ideas.
7. Must be proactive, resourceful, and demonstrate intellectual curiosity to anticipate business needs.

• We love if you have the hunger to learn, passion to perform and carry the following skills:
• Experience of managing tech businesses - SEO, Social media, affiliate/mobile, email/SMS marketing (including build and design) and agency handling
• Strong track record of building organic and social traffic through high quality content
• Strong operations experience in managing teams and delivering on targets set
• Excellent understanding of analytics tools including Google analytics, Heap, KISS metrics, Flurry, AWR Cloud, Buzz Sumo and Web Trends