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About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail
Key Responsibilities:
- Lead the development and delivery of high-quality, scalable web/mobile applications.
- Design, build, Manage and mentor a team of Developers across backend, frontend, and DevOps.
- Collaborate with cross-functional teams including Product, Design, and QA to ship fast and effectively.
- Integrate third-party APIs and financial systems (e.g., payment gateways, fraud detection, etc.).
- Troubleshoot production issues, optimize performance, and implement robust logging & monitoring.
- Define and enforce best practices in Planning, coding, architecture, and agile development.
- Identify and implement the right tools, frameworks, and technologies.
- Own the system architecture and make key decisions on performance, security, and scalability.
- Continuously monitor tech performance and drive improvements.
Requirements:
- 8+ years of software development experience, with at least 2+ years in a leadership role.
- Proven track record in managing Development teams and delivering consumer-facing products.
- Strong knowledge of backend technologies (Node.js, Java, Python, etc.) and frontend frameworks (React, Angular, etc.).
- Experience in cloud infrastructure (AWS/GCP), CI/CD pipelines, and containerization (Docker, Kubernetes).
- Deep understanding of system design, REST APIs, microservices architecture, and database management.
- Excellent communication and stakeholder management skills.
- Experience in Any Ecommerce Online app a web Applications or any Payment Transaction Environment will be a plus point.
• Work closely with the Recruiting leads and hiring managers.
• Procure people for different IT Requirements.
• Use niche platforms related to IT, to source potential candidates.
• Personally, conduct interviews, document the same, and report as the need arises.
• In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.
• Keeping abreast of industry trends.
- Only NIFT, NID, or pearl graduate
- Develop standard UI components and style guides
- Build wireframes and storyboards to conceptualize design
- Define visual elements, product elements, and overall design
- Taking design briefs to understand requirements
- Effectively communicate your designs to developers and other key stakeholders
- Create and implement interaction models and user interface specifications
- Conduct industry research and stay up-to-date on best practices, competitor UI designs, and emerging technologies
- Conduct, observe and analyze usability testing sessions
- Conduct user testing of applications, software, and websites
- Develop consistent, intuitive architectures
- Support the QA team to make sure features are implemented in the coded version as intended
- Determine timeline and deliverables
- Evaluate and set best practices and standards
- Work with UI managers and team to define user flows and sitemaps
- Measure the human-computer interaction (HCI) element of a design
- Collaborate on scenarios, end-to-end experiences, and screen designs
- Work with frontend and backend developers as needed


- Lead multiple client projects in the organization.
- Define & build technical architecture for projects.
- Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects.
- Ensure the quality delivery of projects.
- Ensure applications are confirmed to security guidelines wherever required.
- Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions.
- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
- Ensure proper communication & collaboration within the team
Requirements
7+ Years of experience in developing large scale applications.
Solid Domain Knowledge and experience with various Design Patterns & Data Modelling (Associations, OOPs Concepts etc.)
Should have exposure to multiple backend technologies, and databases - both relational and NOSQL databases
Should be aware of latest conventions for APIs
Preferred hands-on experience with GraphQL as well as REST API
Must be well-aware of the latest technological advancements for relevant platforms.
Advanced Concepts of Databases - Views, Stored Procedures, Database Optimization - are a good to have.
Should have Research Oriented Approach
Solid at Logical thinking and Problem solving
Solid understanding of Coding Standards, Code Review processes and delivery of quality products
Experience with various Tools used in Development, Tests & Deployments.
Sound knowledge of DevOps and CI/CD Pipeline Tools
Solid experience with Git Workflow on Enterprise projects and larger teams
Should be good at documentation at project level and code level ; Should have good experience with Agile Methodology and process
Should have a good understanding of server side deployment, scalability, maintainability and handling server security problems.
Should have good understanding on Software UX
Proficient with communication and good at making software architectural judgments
Expected outcomes
- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
- Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc.
- Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team.
- Working on R&D and employing innovative technologies in the company.
- Streamlining processes which will result in saving time and cost optimization
- Ensuring code review healthiness and shipping superior quality code
Benefits
- Unlimited learning and growth opportunities
- A collaborative and cheerful work environment
- Exceptional reward and recognition policy
- Outstanding compensation
- Flexible work hours
- Opportunity to make an impact as your work will directly contribute to our business strategy.
At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.
Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
What makes Nickelfox a great place for you?
In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
Job Description
- Execution of trade orders on behalf of clients in Cash Market, Future & Option, and Currency Segment
- Building relationships with clients
- Educating clients on where to invest/trade
- Maintaining Daily status of clients
Qualification And Skills Required
- NISM 8 certificate
- Graduation (Preference Finance background)
- Knowledge of the Stock Market is mandatory
- Good Communication skills (Comfortable in English and Hindi)
- Basic MS Office Skills
- Contact potential or existing customers to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information



