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About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

responsibilities

• Troubleshooting on Desktops.

• Troubleshooting on Microsoft office 365, firewall and mail servers

. • Monitoring backups.

• Troubleshooting networks, virtualization, and windows servers. Capabilities

Skills

• Technology Graduate OR Bachelor of Science in IT

. • Must have a prior minimum 1 year of experience in customer service or technical support role.

• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Must be a team player but should also understand the importance of individual contributions.

• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.

• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement

. • Candidate should be amendable to work from office. Behavioral Skills

• Longevity and commitment in previous work

• Team player

• Ability to meet target under pressure and time bound deadlines.

Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products.

• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team. 
• Prepare and maintain all applications utilizing standard development tools 
• Develop backend data services and contribute to increasing existing APIs 
• Ability to act individually in a complex and fast-paced environment
• Closely work with the Product and QA teams to ensure smooth delivery 
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts 
• Keep abreast of new trends and best practices in web development 

• BE/BTech or some equivalent academic stance. 

• 2-5 years’ experience 
• A confident, self-starter, team player with drive, enthusiasm, and excellent interpersonal, communication, and negotiation skills 
• Ability to manage yourself and be a self-starter. 

• Great people skills to closely work with other teams. 
• Strong in establishing systems & processes 
• Expertise in Laravel, MySQL, and Git 
• Thorough in Object-oriented concepts 
• Knowledge of Restful Web services 
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
• Familiarity with AngularJs or React is a big plus 
• Excellent problem solving 
• Can-do attitude 

• Working in high paced competitive stock trading environment with core web app development, scripting, data interpretation and manipulation skills
• Designing, creating and maintaining our in-house software for business requirements
• Work on innovative ideas to improve the user experience of our internal systems and applications which are used by the trading teams
• Improve on existing tools to make trade monitoring systems robust and more reliable

Ideal candidate should have:

• Engineering degree in Computer Science (preferred) or any other discipline
• Experience on Python web app development (Preferably Django)
• Ability to work as a full stack developer
• Experience in Shell/Perl or Python scripting
• Prior experience of Linux or Unix based operating systems
• Ability to create automation scripts
• Experience/Knowledge of financial industry
• Ability to work in fast paced environment under pressure and manage multiple high priority projects
• Willingness to learn and work on new technologies
• Excellent communication skills

Job Description:
We are looking for talented Technical Managers to be part of the Product Engineering team. The candidate should have good experience with Java/J2ee based technologies and will be responsible for delivering features that are meaningful to the customer and consistent with the product vision through the management of a cross-functional team. The person will also contribute to the team as a servant leader and ensure that the team has everything needed to be successful.

Technical Competencies

• Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
• Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
• Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
• Core Java Language (Collections, Concurrency/Multithreading)
• JDBC concepts (connection pooling, statement, result set)
• Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
• Database optimization and profiling
• Core/JEE/Integration Design patterns/UML
• Should have experience in Unit Testing
• Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
• Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
• Ability to apply design patterns consistently and also accurate when building per design requirements
• Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• Demonstrated problem solving, analytic and troubleshooting skills.
• Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.

Responsibilities:

• Manages the team in producing working software each iteration in accordance with the team’s commitments
• Facilitates planning sessions, team meetings, and other “rituals,” such as the daily standup, iteration planning, iteration kickoff, iteration review, and retrospectives
• Ensures that the backlog of work for the team is well-defined with respect to scope, clarity of requirements, and acceptance criteria
• Helps remove roadblocks to delivery success.
• Helps the team follow its defined process, and leads process improvement efforts
• Understands the client’s business strategy and objectives as it relates to the product being developed; ensures that the client’s expectations are met or exceeded.
• Oversees the completion of stories, ensuring that the team understands what “Done” means for each story.
• Interfaces between the team and the customer
• Communicates effectively within the team and with all stakeholders by providing high-quality visibility into planned and actual deliverables.
• Is a model developer, with sharp coding skills and a passion for excellence
• Participates in design and coding activities, and helps with requirements, analysis, and testing as needed
• Ensures that the architecture of the product is sound
• Ensures product quality through effective monitoring of quality trends, test automation, defect tracking and root cause analysis.
• Assures that all production deliveries meet acceptance, operational, and quality criteria
• Develops camaraderie and strong collaboration across both the 3Pillar team and client team,
• Actively demonstrates and teaches strong consulting skills to teammates,
• Understands the full set of product development capabilities and speaks to them holistically,
• Proactively develops a deep "trusted advisor" relationship with the primary buyer,
• Assists in developing strategies to take advantage of opportunities within the account and works collaboratively with the Client Partner to execute them

Benefits

• A competitive annual salary based on experience and market demands
• Flexi-timings
• Medical insurance with the option to purchase a premium plan or HSA option for your entire family
• In-house Food & Refreshments
• Regular Health check-up camps arranged by the company
• Recreational activities
• Business casual atmosphere