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About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail
Helping identify weaknesses and problem areas in the software application
Suggesting automated software test procedures
Tracking software bugs and investigating the causes
Preparing automation scripts
Preparing detailed test reports
Troubleshooting automation software issues
Conducting regression testing when needed
Requirements:
• New account acquisition and achievement of sales targets in the US/European market.
• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.
• Develop deep, robust and qualified sales pipeline.
• Planning and overseeing new marketing initiatives.
• Developing quotes and proposals for clients.
• Contacting potential clients to establish rapport and arrange meetings.
Required Candidate profile:
• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.
• Familiar with the trends and ability create sales opportunities.
• Proficient to work on Tenders and RFP’s.
• Bachelor’s degree in business, marketing, or related field.
• Excellent organizational skills.
• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field
• Building the pipelines of Talent Pool - eg. Education institutes, allied industries, target companies and internal database.
• Working on TAT; closure of open positions within timelines.
• Maintaining the MIS for tracking the exact status of all open positions ensuring effective TAT Management and being focussed.
•Doing the screening of all the candidates thoroughly to ensure that the Best fit is identified for the role.
• Effective Coordination with the Functional Heads for the closure of the open positions.
• Ensuring that all the set criterias are met for the Role including the shortlisting parameters, relevant experience in handling the role as per job description.
• Keeping all the documentation in place for all the open positions namely - Manpower Requisition Form, Interview Aplication Form, Interview Assessment Form, Reference Check Form, Offer Letter Acceptance, Accepted Resignation from previous employer and confirmation of date of joining.
• Regular Warm up calls to the offered candidates to ensure the joining as agreed at the time of offer and avoid last minute offer drops.
• Issuing the appointment letter on the date of joining.
• Sharing and explaining the KRA to the new joiners. • Timely feedback of performance from the Reporting Manager of the new joiners in the initial months / probation period to ensure quality hiring.
FUNCTIONAL REQUIREMENTS
• Maintaining confidentiality
• Strong follow ups for the closure of open positions
• Right assessment skills to see through the candidate
• Ability to identify the strengths and limitations of the candidates
• Understanding of Company Business
• Understanding the job description and the soul of the job
- Using knowledge of modern authorization mechanisms, such as JSON Web Token
- Being familiar with modern front-end build pipelines and tools
- Working with common front-end development tools such as Babel, Webpack, NPM, etc. to create the best end user products and experience
- Ability to understand business requirements and translate them into technical requirements.
- Very good problem-solving capabilities and aptitude
- Good team player with drive to achieve more
- Passion to be core member of a fast-growing startup
- Strong proficiency in JavaScript
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of Ecma Script
- Familiarity with RESTful APIs
Express Stores is an omnichannel startup (online and offline) startup by IIT Delhi, BITS Pilani grads. It is a platform for grocery stores to find trusted business solutions including supply, inventory management and customer relationship management tools. We aim to build a chain of 7/11 stores for India. Express Stores will be the go-to self enable platform for millions of Kirana stores in India to empower them with more business and empower millions of customers to find the right products, in a location nearest to their home with the best quality products, at affordable prices.
The founders have worked at UrbanClap, Jabong, Flyrobe, http://wadi.com/" target="_blank">Wadi.com in India, Dubai and South East Asian Markets. You can read more about the founders at: Apoorv Jain, Kartik Gupta. We are a young, passionate team working on a tough but huge opportunity in India. We believe there is immense value (akin to serendipity) in giving customers the same value of Supermarkets in their neighborhood stores by making them larger, better, cleaner and cheaper. We are backed by some of the best investors in this country, who share this vision with us.
We’re hiring our first Full Stack developer who will play a key role in defining the foundation of our product stack. We are looking for rockstars who not only code but can understand the products they are developing and how they impact all the stakeholders.
We see our developers as product designers so a full-stack experience and motivation is necessary.
Roles and responsibilities
First 2 months
You will be expected to setup and integrate basic tools which will allow the internal teams to function. Examples of projects would be
-Execution of WMS, POS systems and any required integrations
-Setup basic data warehousing / reporting servers to promote data democracy internally.
Post 2 months
You will now be working on creating new tools / Apps which will give our business compounding benefits over time. These could range from B2B, B2C, B2B2C apps, internal enterprise tools. This phase will lay the true foundation of the company’s future tech capabilities.
Location: Gurgaon
Compensation and perks
-Market competitive salary + equity, based on fit and profile
-Opportunity to shape the strategic direction of the company
-Making a difference: Impact the lives of our customers and the hundreds of thousands of Kirana partners we will partner with
-We have access to an amazing list of tech mentors and advisors