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Noida
3 - 6 yrs
₹10L - ₹18L / yr
SQL
Relational Database (RDBMS)
dbms
Database security
MySQL
+1 more
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹2L - ₹4L / yr
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
Data Analytics +2 more
Job brief
We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Responsibilities
Develop service procedures, policies and standards
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution
Organize, prioritize and schedule issues based on the severity of the issue
Focus on SLA management, quality and customer experience
Keep accurate records and documents of customer service actions and discussions
Analyse statistics and compile accurate reports
Assist in developing and implementing training programs to improve the quality and productivity of the team
Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager
Carrying out supervisory responsibilities in line with the organization’s policies
Requirements
Proven working experience in providing customer service support and team management
Direct experience in support operations
Demonstrated ability to direct and manage a group of people
Strong client-facing, interpersonal and communication skills
Advanced troubleshooting and multi-tasking skills
Ability to handle complex and ambiguous scenarios
Can adapt well to changing circumstances, direction, and strategy
Ability to support business and provide solutions to customer pain points
Proven ability to manage reporting and analysis
Ability to effectively and efficiently complete difficult goals or assignments
Confident in using Microsoft Office especially Excel and Powerpoint
Advanced computer skills using a variety of programs highly desired
Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day
Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
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Plot No. 136, 3rd Floor, Rider House, Sec 44, Gurgaon
2 - 5 yrs
₹2.4L - ₹3L / yr
Communication Skills
Effective communication
Telesales
The candidate should have good communication skills. He/She should be able to communicate effectively with the client to generate the lead. The candidate will be given good incentives on generating business for the company.
Read more
Delhi, Gurugram, Noida
1 - 9 yrs
₹2L - ₹5L / yr
Technical support
Computer Networking
Software installation
Desktop administration
CCTV Support
Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.
Lots of learning on the latest IT products
Training provided
Read more
Noida
0 - 5 yrs
₹3L - ₹5L / yr
Communication Skills
Business Development
Build contacts with potential clients to create new business
opportunities for the organization.
Create a contact channel with the client
Solving the queries within the TAT of 48 hours.
Meet their quarterly targets on time.
Keep prospective client database constantly updated.
Aggressive follow up and coordination within teams on production
Constantly conduct market research and stay up to date on the
current standpoint of the marketplace and the competitors
opportunities for the organization.
Create a contact channel with the client
Solving the queries within the TAT of 48 hours.
Meet their quarterly targets on time.
Keep prospective client database constantly updated.
Aggressive follow up and coordination within teams on production
Constantly conduct market research and stay up to date on the
current standpoint of the marketplace and the competitors
Read more
The only tech platform that covers the entire parent journey
Agency job
via Growth Maximisers Private Limited by Saumya Sisodia
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 4 yrs
₹3L - ₹6L / yr
Sales
Business Development
Field Sales
Job Description -
We need passionate people who have a flair for meeting new people, have strong convincing
skills and are excited to begin new relationships. We expect that by the end of year 1, you shall be -
1. Generating sales and leading the team for the preschool's category for the company in Delhi-NCR.
2. Build and manage a city sales team under yourself and set their regular KRAs and
targets.
3. Designing and implementing marketing strategies (online and offline) to enhance the brand.
4. Taking the lead in organizing various workshops and tie-up with multiple stakeholders in the kids' industry.
5. Share input with other departments in preparing sales materials and technical publications.
6. Experiencing the adrenaline rush and the excitement of a dynamic team working in a startup.
Skills Required
1. Excellent communication skills (English/Hindi) and strong convincing skills
2. Ability to persevere and stay patient
3. Confident and excited to meet new people regularly
4. Should have own vehicle to travel
Compensation
1. Travel reimbursement shall be provided
2. Incentives with no cap.
3. Location: Delhi-NCR
We need passionate people who have a flair for meeting new people, have strong convincing
skills and are excited to begin new relationships. We expect that by the end of year 1, you shall be -
1. Generating sales and leading the team for the preschool's category for the company in Delhi-NCR.
2. Build and manage a city sales team under yourself and set their regular KRAs and
targets.
3. Designing and implementing marketing strategies (online and offline) to enhance the brand.
4. Taking the lead in organizing various workshops and tie-up with multiple stakeholders in the kids' industry.
5. Share input with other departments in preparing sales materials and technical publications.
6. Experiencing the adrenaline rush and the excitement of a dynamic team working in a startup.
Skills Required
1. Excellent communication skills (English/Hindi) and strong convincing skills
2. Ability to persevere and stay patient
3. Confident and excited to meet new people regularly
4. Should have own vehicle to travel
Compensation
1. Travel reimbursement shall be provided
2. Incentives with no cap.
3. Location: Delhi-NCR
Read more
Noida
6 - 9 yrs
₹20L - ₹35L / yr
NodeJS (Node.js)
MongoDBMongoose
Express
React.js +5 more
Expertise in designing back-end applications with Node.js
• Experience in design and development of Full Stack applications using one or
more JS frameworks like ReactJS
• Good architectural & design skills.
• Strong coding, data structures, and algorithms skills
• The ability to own end-to-end responsibility - right from the requirement to
release.
• The ability to produce bug-free and production-grade code.
Key Deliverables:
• Lead the team by example.
• Help design and code highly scalable and secure systems
• Work with a performance-oriented team driven by ownership and open to
experiments.
• Build stable and scalable applications that are unit and integration tested.
• Learn & Develop Leadership skills
• Understanding of CI/CD process and using Docker
TECHNICAL COMPETENCIES REQUIRED:
• Node.js, ReactJS. Experience building microservices (REST APIs) using
Node.js
• AWS experience integrating technologies like SQS, SNS, SES, Lambda, API
Gateway, Cognito
• Experience with one or more RDBMS databases like MySql, PostgreSQL
• Experience with one or more NoSQL databases like MongoDB, Cassandra,
DynamoDB, Aerospike, Elastic Search, Redis, neo4j, etc.
• Caching technologies like: Redis, Elastic cache,
• Cloud Providers like AWS/ Google Cloud / Azure
• CI / CD: Jenkins, Docker, Kubernetes
• Experience in design and development of Full Stack applications using one or
more JS frameworks like ReactJS
• Good architectural & design skills.
• Strong coding, data structures, and algorithms skills
• The ability to own end-to-end responsibility - right from the requirement to
release.
• The ability to produce bug-free and production-grade code.
Key Deliverables:
• Lead the team by example.
• Help design and code highly scalable and secure systems
• Work with a performance-oriented team driven by ownership and open to
experiments.
• Build stable and scalable applications that are unit and integration tested.
• Learn & Develop Leadership skills
• Understanding of CI/CD process and using Docker
TECHNICAL COMPETENCIES REQUIRED:
• Node.js, ReactJS. Experience building microservices (REST APIs) using
Node.js
• AWS experience integrating technologies like SQS, SNS, SES, Lambda, API
Gateway, Cognito
• Experience with one or more RDBMS databases like MySql, PostgreSQL
• Experience with one or more NoSQL databases like MongoDB, Cassandra,
DynamoDB, Aerospike, Elastic Search, Redis, neo4j, etc.
• Caching technologies like: Redis, Elastic cache,
• Cloud Providers like AWS/ Google Cloud / Azure
• CI / CD: Jenkins, Docker, Kubernetes
Read more
Bengaluru (Bangalore), Ahmedabad, NCR (Delhi | Gurgaon | Noida), Mumbai
3 - 9 yrs
₹10L - ₹18L / yr
Adobe Experience Manager (AEM)
Adobe
Servlets
JSP
HTML/CSS +18 more
Operates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals.
We believe there are better ways for brands to connect with people. And we’re on a mission to guide brands to better connections -- across consumers, channels and partners. These are just some of the services we offer our clients in our quest to deliver ambitious outcomes.
Skills Required:
- Servlet and JSP development
- CSS, JavaScript, HTML
- AJAX, jQuery, EXTJS
- OSGi/FELIX
- Web services creation and consumption
- CMS development experience
- Java Content Repository (JCR)/CRX
- Eclipse IDE
- Maven
- SVN
- Jenkins
- Artifactory
- Apache Sling
- Lucene
- Tomcat/JBoss
- Apache Web Server
Read more
Delhi
0.6 - 2 yrs
₹1.5L - ₹2.5L / yr
Effective communication
Time management
Customer Support
1. Has Great Written Communication Skills
2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
Read more
Noida, NCR (Delhi | Gurgaon | Noida)
4 - 10 yrs
₹18L - ₹24L / yr
Data Science
Python
R ProgrammingAlgorithms
Predictive modelling
Job Description:
• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker
• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker
Read more
Remote only
2 - 6 yrs
₹6L - ₹16L / yr
PythonTechnical Architecture
JavascriptMongoDBLAMP Stack
+3 more
About Express Stores
Express Stores is an omnichannel startup (online and offline) startup by IIT Delhi, BITS Pilani grads. It is a platform for grocery stores to find trusted business solutions including supply, inventory management and customer relationship management tools. We aim to build a chain of 7/11 stores for India. Express Stores will be the go-to self enable platform for millions of Kirana stores in India to empower them with more business and empower millions of customers to find the right products, in a location nearest to their home with the best quality products, at affordable prices.
The founders have worked at UrbanClap, Jabong, Flyrobe, http://wadi.com/" target="_blank">Wadi.com in India, Dubai and South East Asian Markets. You can read more about the founders at: Apoorv Jain, Kartik Gupta. We are a young, passionate team working on a tough but huge opportunity in India. We believe there is immense value (akin to serendipity) in giving customers the same value of Supermarkets in their neighborhood stores by making them larger, better, cleaner and cheaper. We are backed by some of the best investors in this country, who share this vision with us.
We’re hiring our first Full Stack developer who will play a key role in defining the foundation of our product stack. We are looking for rockstars who not only code but can understand the products they are developing and how they impact all the stakeholders.
We see our developers as product designers so a full-stack experience and motivation is necessary.
Roles and responsibilities
First 2 months
You will be expected to setup and integrate basic tools which will allow the internal teams to function. Examples of projects would be
-Execution of WMS, POS systems and any required integrations
-Setup basic data warehousing / reporting servers to promote data democracy internally.
Post 2 months
You will now be working on creating new tools / Apps which will give our business compounding benefits over time. These could range from B2B, B2C, B2B2C apps, internal enterprise tools. This phase will lay the true foundation of the company’s future tech capabilities.
Location: Gurgaon
Compensation and perks
-Market competitive salary + equity, based on fit and profile
-Opportunity to shape the strategic direction of the company
-Making a difference: Impact the lives of our customers and the hundreds of thousands of Kirana partners we will partner with
-We have access to an amazing list of tech mentors and advisors
Express Stores is an omnichannel startup (online and offline) startup by IIT Delhi, BITS Pilani grads. It is a platform for grocery stores to find trusted business solutions including supply, inventory management and customer relationship management tools. We aim to build a chain of 7/11 stores for India. Express Stores will be the go-to self enable platform for millions of Kirana stores in India to empower them with more business and empower millions of customers to find the right products, in a location nearest to their home with the best quality products, at affordable prices.
The founders have worked at UrbanClap, Jabong, Flyrobe, http://wadi.com/" target="_blank">Wadi.com in India, Dubai and South East Asian Markets. You can read more about the founders at: Apoorv Jain, Kartik Gupta. We are a young, passionate team working on a tough but huge opportunity in India. We believe there is immense value (akin to serendipity) in giving customers the same value of Supermarkets in their neighborhood stores by making them larger, better, cleaner and cheaper. We are backed by some of the best investors in this country, who share this vision with us.
We’re hiring our first Full Stack developer who will play a key role in defining the foundation of our product stack. We are looking for rockstars who not only code but can understand the products they are developing and how they impact all the stakeholders.
We see our developers as product designers so a full-stack experience and motivation is necessary.
Roles and responsibilities
First 2 months
You will be expected to setup and integrate basic tools which will allow the internal teams to function. Examples of projects would be
-Execution of WMS, POS systems and any required integrations
-Setup basic data warehousing / reporting servers to promote data democracy internally.
Post 2 months
You will now be working on creating new tools / Apps which will give our business compounding benefits over time. These could range from B2B, B2C, B2B2C apps, internal enterprise tools. This phase will lay the true foundation of the company’s future tech capabilities.
Location: Gurgaon
Compensation and perks
-Market competitive salary + equity, based on fit and profile
-Opportunity to shape the strategic direction of the company
-Making a difference: Impact the lives of our customers and the hundreds of thousands of Kirana partners we will partner with
-We have access to an amazing list of tech mentors and advisors
Read more
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