
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
About Us:
We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking
solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,
we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:
Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will
be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction
in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.
About SuperHuman Race
In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty mission of making the world a better place, powered by human kindness, we started looking for our answers in data and technology. At the SuperHuman Race, we take pride in using creativity and data to solve intersections. In working out these solutions, we discover the engineers, the architects, and the authors that live and breathe deep inside the colorful fabric of society. We automate social purposes for organizations and deliver impact-related insights to all of our users. At the core of the SuperHuman Race is the belief that while good work is important and aspiring to make an impact is necessary, it cannot be sustainable unless it is also fun!
Job Summary
We are looking for a Front-End Developer who is passionate about pushing mobile technologies to their limits. You will work with our team of talented engineers to design, build, and enhance the next generation of our mobile applications. This role will give you the opportunity to work on impactful projects while collaborating with cross-functional teams to create secure, scalable, and user-friendly Android solutions.
Key Responsibilities:
- Translate UI/UX design wireframes into high-quality, responsive code.
- Develop new user-facing features to enhance the user experience.
- Ensure cross-browser compatibility and optimize applications for maximum speed and scalability.
- Integrate front-end components with back-end services and APIs.
- Maintain and improve existing user interface components.
- Write well-documented, reusable, and efficient code.
- Balance functional and aesthetic design for a seamless user journey.
- Identify and troubleshoot performance bottlenecks and bugs.
- Ensure design and implementation are aligned with the overall architecture and technical standards.
- Collaborate closely with designers and developers to ensure smooth integration and delivery.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2+ years of professional experience in front-end development.
- Strong proficiency in HTML5, CSS3, JavaScript, and jQuery.
- Experience with Bootstrap and responsive web design principles.
- Proficiency in Git or other version control systems.
- Understanding of cross-platform optimization and mobile responsiveness.
- Familiarity with front-end build tools (Webpack, Gulp, or similar).
- Experience with front-end frameworks (React, Vue.js, or Angular) is a plus.
- Basic understanding of PHP and RESTful API integration
- Familiarity with image editing tools such as Figma, Adobe XD, Photoshop, or Gimp.
- Strong problem-solving, analytical, and debugging skills.
Preferred Skills:
- Strong understanding of scalable front-end architecture and reusable components.
- Experience in performance optimization and accessibility standards.
- Knowledge of SEO principles and best practices.
- Familiarity with testing frameworks (Jest, Mocha, Cypress).
- Attention to detail and an eye for clean, intuitive UI/UX design.
- Ability to collaborate in a team-oriented, agile environment.
Why Join Us?
- Build purpose-driven digital experiences that create measurable social and environmental impact.
- Work with a talented, mission-driven team across sustainability, tech, and design.
- Exposure to cutting-edge technologies and international projects.
- 5 Days Working.
- Informal Dress Code.
- Paid Time Off and Work-from-Home Flexibility (as required).
How to apply?
Send your resume and portfolio (if available) with a brief overview of your work, current CTC & Notice Period details to arman at mysuperhumanrace . com
Subject: Application for Full Stack Developer
At SHR, we believe in meritocracy and are proud of the diverse team we have built. We welcome talent from all regions, geographies, languages, backgrounds, cultures, genders, and age groups in our attempt to accelerate progress and deliver on our shared goals of sustainability & equity.
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi
Job Description:
Ticket Management
- Log all IT service requests/incidents raised by users through phone, email, or in-person.
- Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
- Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
- Follow up with the concerned engineer for updates and resolution timelines.
- Provide regular status updates to end-users and ensure ticket closure confirmation.
2 Escalation Handling
- Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
- Track the ticket lifecycle to ensure SLA adherence.
3 Asset Management
- Maintain and update the IT Asset Register regularly.
- Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
- Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.
4 Reporting & Documentation
o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.
o Maintain proper documentation of asset movements, handover forms, incident reports, etc.
5 Communication & Coordination
o Act as a central communication point for all IT-related queries and complaints.
o Communicate with vendors (if required) for updates on external support tickets.
o Maintain professional and courteous behaviors while interacting with users at all levels.
What We’re Looking For:
- Strong experience in Python (5+ years).
- Hands-on experience with any database (SQL or NoSQL).
- Experience with frameworks like Flask, FastAPI, or Django.
- Knowledge of ORMs, API development, and unit testing.
- Familiarity with Git and Agile methodologies.
- Familiarity with the Kafka tool (Added Advantage)
Responsibilities:
- Engage directly with key clients through proactive communication, including outbound calls, virtual meetings, and in-person visits.
- Manage the complete sales cycle from lead generation to deal closure, ensuring a seamless end-to-end experience for the client.
- Understand client business needs, challenges, and objectives to offer tailored solutions that align with company services.
- Build and nurture strong, long-term relationships with key accounts to ensure high customer satisfaction and retention.
- Strategically follow up on leads and business inquiries, providing relevant information via email, calls, or meetings.
- Develop and maintain a comprehensive database of current and potential clients, tracking engagement and sales activity.
- Create and implement customized sales strategies, including cold outreach, networking, and lead qualification, to drive business growth.
- Proactively identify and pursue new business opportunities to consistently achieve and exceed revenue targets.
- Present and clearly explain services to prospective clients, showcasing value propositions and ROI.
- Conduct market research to identify emerging trends, competitor activity, and potential areas for business development.
- Meet and exceed monthly and quarterly sales targets by effectively managing a pipeline of key accounts.
Desired Candidate Profile:
- Experience: 1 to 4 years in key account management or B2B sales, with demonstrated success in end-to-end sales cycles.
- Strong communication, negotiation, and presentation skills.
- Ability to manage multiple client relationships and prioritize tasks effectively.
- Self-motivated, target-driven, and comfortable working in a dynamic, fast-paced environment.
Responsibilities:
- Engage directly with customers to design, develop, and deploy AI enterprise applications on the
- Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
- Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
- Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
- Write specifications, documentation, and user guides for customer applications
Required Qualifications:
- Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
- 3+ years professional experience in a customer-facing role building enterprise cloud software applications
- Solid understanding of cloud computing concepts
- Solid understanding of databases types and trade-offs
- Demonstrated proficiency in Java and/or similar programming languages
- Working knowledge of Agile software development methodology
- Strong analytical ability and problem-solving techniques
- Strong organizational skills with high attention to detail
- Excellent interpersonal skills with the ability to work effectively in a cross-functional team
Preferred Qualifications:
- Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
- Experience building and deploying AI-based enterprise applications
- Solid understanding of common machine learning techniques, applications, and trade-offs
- Demonstrated proficiency in javascript and/or similar programming language
- Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
- Proficiency in time series analysis, data cleansing, and data normalization
2) Work closely with the design team to build impactful marketing campaigns to grow online reach
3) Put new findings in a weekly/monthly report to share with the team
4) Willing to explore and brainstorm new possibilities to grow the company's online presence
Mern Plus Technologies looking for Angular Developer Having 2+ Yrs of experience in Angular
- Designing and developing user interfaces using AngularJS best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for AngularJS projects.
- Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
- Conducting performance tests.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.










