
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.
Job Responsibilities:
- Monitoring system performance and identifying problems that arise.
- Install and maintain the performance of database servers.
- Develop processes for optimizing database security.
- Set and maintain database standards.
- Install, tune, implement and upgrade DBMS installations
- Write and deploy MYSQL patches
- Upgrade and improve application schema and data upgrades
- Manage database access.
- Performance tuning of database systems.
- Install, upgrade, and manage database applications.
- Diagnose and troubleshoot database errors.
- Recommend and implement emerging database technologies.
- Create and manage database reports, visualizations, and dashboards.
- Create automation for repeating database tasks.
- Be available for on-call support as needed.
Skills Required:
- A minimum of 3 years' experience as a database administrator.
- Strong and Proficiency in data manipulation languages, including MS SQL,
- Advanced knowledge of database security, backup and recovery, and performance monitoring standards
- Understanding of relational and dimensional data modelling
- Strong mathematical and statistical knowledge
- Excellent written and verbal communication skills
- Impeccable attention to detail

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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About the Role
- Design, develop, test, deploy, maintain, and improve software and new user-facing features across Novo’s products and services.
- Drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering.
- Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
- Champion a passion for engineering best practices such as code quality, linting, and testing.
- Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
- Mentor junior engineers in all aspects of planning, development and testing.
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Requirements for the Role
- 5+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
- Extensive background designing, developing, testing, deploying, maintaining, and improving software.
- Good understanding of Node.js & Javascript.
- Demonstrated ability to translate business goals and initiatives into technical requirements.
- Strong understanding of SQL database.
- Demonstrable experience architecting scalable and cost effective solutions to ensure and support customer growth.
- Experience mentoring junior engineers in all aspects of planning, development and testing.
- Strong understanding of system design and architecture.
- Interest in engaging with latest technologies and evaluating strategies to keep the Novo technology stack up to date.
- Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.
We are looking for a passionate and creative content writer to join our team and help take our customer-focused services to new heights.
As an ideal candidate, you are an individual who possesses world-class writing skills, is an independent thinker, requires minimal hand-holding, loves making complex technology easy to understand, and thrives in a fast-paced agile environment. You have a natural desire to help people understand values that are hard to understand.
Responsibilities
Ideate and manage the content calendar on your own. Take initiatives to come up with a content strategy & plan to be delivered on time.
Research, outline, write, edit, and publish new/existing web content, working closely with various teams to understand the values that we provide to customers.
Write compelling content for multiple online channels like blogs, white papers, case studies, videos, etc., to build brand awareness & thought leadership in the online merchandising domain
Research industry-related topics (combining online sources, interviews, and studies) to come up with content ideas.
Use basic SEO strategies in writing web content to maximize the online visibility of the website in search results.
Build and constantly update the knowledge base & web content.
Ensure all-around consistency (grammar, fonts, images, and tone) with presentation skills.
To constantly review the performance of the delivered content to meet quarterly KPIs
Skills and Qualifications
Bachelor’s degree preferably in Journalism, Mass Communication, Business Marketing or related field
2 - 3 years of content writing experience in tech start-ups (E-Commerce/B2B SaaS experience is a plus)
Strong written and verbal communication and experience working with B2B content in multiple mediums.
Have a proven track record of on-time and high-quality project delivery
Experience of having operated effectively in a high-demand, rapidly shifting / fluid environment.
Ability to work on multiple projects with different objectives simultaneously
Experience doing independent research using multiple sources.
Familiarity with web publication tools like Google Docs, WordPress, and HubSpot.
Qualities
Must be internally driven to constantly learn new things
Must be able to navigate well through uncertain situations/startup chaos.
Ability to meet hard deadlines and has an eye for details.
Ability to constantly challenge old practices.
Ability to provide a different perspective on the problems at hand.
Job Description
- Designing system architecture, develop and maintain high performing & scalable services using Node.js frameworks.
- Extensively engage in iterative development model right from requirement analysis, estimation, development, testing & production support
- Mentor, groom junior developers and participate in code reviews
- Contribute towards building company’s coding culture
Requirements
- 3+ years of relevant industry experience in Node.js
- A deep understanding of JavaScript
- Experience working with SQL and NoSQL databases
- Experience with Unit and Integration tests
- Experience with CI/CD
- Experience with MathJax/Latex
- Experience with large scale video streaming
- Experience with ReactJS is a bonus
PST Time Zone: 7.00pm - 3.00 Am IST
JOB DETAILS
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a Graphic Designer & Video Editor, you will support the marketing team by creating materials that advance our communications efforts.
What you will do:
- Designing visual content for digital applications
- Designing and layout of materials for internal communications and engagement
- Editing YouTube videos
- Designing and layout of essential business materials
- Creating infographics and presentation materials to simplify the communication of complex concepts and data
- Editing video clips for use on social media platforms
- Working autonomously and developing high-quality concepts with minimal instruction
- Managing timelines and prioritizing of workload and knowing when to ask for direction
- Assisting team in developing and executing communications plans
- Providing technical support for design- and video-related efforts
- Optimizing graphics and video content for social media platforms
- Maintaining organized content files and helping to organize and archive existing video and graphics files
- Other duties as assigned
What you need to have:
- Strong visual communications skills, including the ability to communicate complex concepts and data through images
- Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram)
- Freshers can also apply. Portfolio displaying samples would be a must

We are looking for a passionate hands-on engineer to join our Engineering team.
- To build next-generation web applications which are efficient, reusable front-end abstractions and systems.
- Work closely with Product Managers, UX designers, and back-end engineers to implement front-end solutions while embracing emerging standards and pushing the limits of what a browser can do.
- Explore and design dynamic and compelling consumer experiences.
- Command an impressive portfolio of the latest UI technologies
- Analyze system function and performance requirements to support design concepts.
- Actively participate in design and code reviews to build robust applications and prototypes.
- Interacting with other team members to passionately collaborate our innovations.
- Constantly and consistently implementing new features and optimizing existing ones from controller-level to UI. Vigilantly and rapidly fix bugs.
- Create and maintain software documentation
- Endorsing upcoming standards, launching, iterating, and making a difference.
Ideal Candidate
- Proficiency with HTML5, Javascript, Angular JS, React JS and CSS3
- Ability to write well-abstracted, reusable, highly performant code for Website and Web applications.
- Experience with scripting languages (PHP) will be preferable.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Architecting, configuring, and automating the build process.
- A solid understanding of how web applications work including security, session management, and best development practices
- Aggressive problem diagnosis and creative problem-solving skills
- Ability to work and thrive in a fast-paced startup environment, learn rapidly, and master diverse web technologies and techniques.
- Knowledge in WordPress will be a plus
- Flexibility to work under ambiguous conditions

