Customer Support Executive (Female)

Job description

Job Title: System Integrator / Technical Support Engineer (Integration)

Experience: 5 Years

Employment Type: Full-Time

About the Role

We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.

In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.

Key Responsibilities

Provide technical support and integration assistance to clients via email, calls, or ticketing systems.

Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.

Collaborate with internal development and product teams to resolve complex technical challenges.

Analyze logs, debug issues, and replicate customer scenarios to identify root causes.

Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.

Ensure timely and professional resolution of client queries to maintain high satisfaction levels.

Work cross-functionally to support client onboarding, testing, and deployment activities.

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.

Hands-on experience with at least one of the following: Java, PHP, or Android.

Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).

Familiarity with Integration Kits or middleware solutions.

Excellent communication, analytical, and problem-solving skills.

Ability to work independently and manage multiple client projects simultaneously.

Preferred Skills

Experience in the Payment Gateway..

Knowledge of SQL for data validation and troubleshooting.

Proficiency with Postman, API testing, and log analysis tools.

Sports Technology Technician - Video and Networks

Company: StanceBeam - Sports Tech

Location: Bangalore

Experience: 1-5 Years

About Us

StanceBeam is a sports tech startup revolutionizing sports analytics through video technology. We're looking for a hands-on Sports Technology Technician to join our Bangalore team. If you enjoy working with cameras, networks, and sports technology in both lab and field environments, this role is for you!

What You'll Do

Video Systems installation and operations

• Set up and maintain video cameras and recording equipment
• Install video cameras for Lab setup and live sports coverage
• Test camera angles and video quality for indoor and outdoor environments
• Keep video equipment organized, well maintained and in working condition

Networks & Connectivity

• Install network cables and set up internet connections
• Configure switches and routers for video streaming
• Troubleshoot connectivity issues
• Set up wireless networks for mobile installations

Installation & Maintenance

• Install, maintain, and remove equipment and cabling
• Run video and network cables cleanly and safely
• Mount cameras and equipment at stadiums and training facilities
• Pack and transport equipment for events
• Perform regular equipment checks and basic repairs

Field Support

• Travel to sports venues for equipment setup
• Support live sports events and demonstrations
• Work with teams to optimize camera positioning
• Solve technical problems quickly during matches
• Train venue staff on basic equipment operation

What We're Looking For

Required Skills

• Technical education (Diploma/ITI) or equivalent hands-on experience
• 1-5 years working with video equipment, technical support or network systems
• Basic knowledge of cameras, cables, and networking
• Ability to install and connect technical equipment
• Physical ability to lift equipment and work at heights
• Willingness to travel and work weekends for sports events

Nice to Have

• Experience with sports broadcasting or live events
• Knowledge of video cameras
• Basic networking skills (setting up routers/switches)
• Sports background as player, coach, or fan
• Ability to work independently and solve problems

Day-to-Day Work

• In the Lab: Test equipment, prepare for deployments, maintain inventory
• At Sports Venues: Install cameras, set up networks, support live demos and events
• Travel: Visit different sports facilities across India
• Problem Solving: Fix technical issues quickly and efficiently

Physical Requirements

• Lift equipment up to 30kg
• Work at heights and in various weather conditions
• Good eyesight and attention to detail

What We Offer

• Work with cutting-edge sports technology
• Travel to exciting sports venues
• Learn and grow with emerging technologies
• Be part of a dynamic startup team
• Career growth opportunities in sports tech

Working Schedule

• Regular lab hours during weekdays
• Evening and weekend work for live sports events
• Travel required for venue installations and support

Ready to combine your technical skills with sports technology? Join us in revolutionizing how sports are analysed and broadcast!

Employment Type

Full-time or Contract

Job Description:

We are looking for a highly skilled Software Developer with 3-5 years of hands-on experience in LAMP Stack development. The ideal candidate will be responsible for developing and maintaining web applications, ensuring high performance, and collaborating with cross-functional teams to define and ship new features.

Key Responsibilities:

• Develop, maintain, and optimize web applications using LAMP Stack (Linux, Apache, MySQL, PHP)

• Design efficient, scalable, and secure backend systems.

• Collaborate with frontend developers and project stakeholders to deliver high-quality products.

• Write well-structured and testable code, following best practices in PHP.

• Troubleshoot, debug, and upgrade existing applications.

• Develop APIs and integrate third-party services.

• Manage and maintain databases using MySQL.

• Perform system and server maintenance on Linux/Unix environments.

• Use Shell scripting to automate routine tasks and deployments.

• Work with the ELK stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.

Qualifications:

• BE/B.Tech in Computer Science/Information Technology/Electronics and Communications

• 3-5 years of proven experience as a Software Developer working with LAMP Stack

• Proficient in PHP, and MySQL.

• Solid experience with Linux/Unix environments, including command-line proficiency.

• Knowledge of Shell Scripting and basic system automation.

• Familiarity with ELK Stack for application monitoring and logging.

• Strong understanding of web protocols, API integration, and database optimization.

• Experience with version control systems like Git.

• Ability to work in an Agile environment and manage multiple tasks efficiently.

Nice to Have:

• Experience with other Python frameworks besides Flask.

• Knowledge of cloud platforms (AWS, Google Cloud) for deploying and scaling applications.

• Familiarity with containerisation technologies like Docker.

Benefits:

• Competitive salary and performance bonuses.

• Medical and insurance coverage.

• Opportunities for professional development and growth.

• Flexible working hours and remote working options.

About the role

Media Planning Executives are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning executives devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.

Some of the things we’d like you to do:


● Creation of tactical plan presentation and supporting media plan templates
● Creation of campaign analysis plan 
● Oversee the successful launch of campaigns 
● Maintain accuracy and timely updates of deliverable tracking documents for team
● Collate commentary on media performance and conduct first review on quality
● Adherence to team quality standard for reporting template and delivery
● Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
● Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments
● Manage accurate forecasts, media plans, and all key media planning documentation

A bit about yourself:

● At least 2-3 years of experience in Tradional media advertising
● Working knowledge and effective vocabulary across Offline & Online 
● Experience with Media Research Tools (Comscore, GWI, TGI)
● Strong organizational skills with a keen ability to prioritize and multitask.
● Proven problem solving skills and ability to think outside of the box
● Ability to work independently and collaborate in a team environment
● Detail oriented and responsive, deadline-driven with strong reasoning skills

we have Job Openings for Java Developers who are willing to work in-house for our Office.  It would be fine if you can refer us suitable candidates who can join immediately.

Number of Positions: 2

One Senior level - min 4 years’ experience.

One Junior level - min 2 years’ experience

Find below the job requirements.

• Excellent knowledge and hands on experience on Angular 5, Angular Material, Typescript, Bootstrap 3 
• Hands on experience in front end libraries (e.g. HTML5/ CSS, JavaScript, XML, jQuery)
• Hands on experience in REST web services and Java 8 concepts
• Expertise in REST Services to interact with the Web Services and retrieve data. Design, code, test, debug, document and maintains high complex computer programs.
• Hands on experience in Java, Spring 4 and Spring boot 2 or above
• Familiarity with common data stacks
• Ability to solve the day to day coding challenge and understand best coding practices
• Familiarity with databases (e.g. MySQL, MongoDB)
• Hands on experience in handling web servers (e.g. Apache Tomcat) and UI/UX design
• Knowledge about deployment tools such as Jenkins, Azure
• Hands on experience in Source management tools like Git, Gitlab, SVN
• Good team player, self-starter
• Experienced in Onsite-offshore support model.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills and An analytical mind

What you need to have:

• Manage and improve the engineering process continuously and make sure the team delivers the quality code with zero-waste.
• Should provide technical leadership to major projects, but also build and manage a team of 5-8 top-notch engineers.
• Should do sprint planning and run daily stand-ups and deliver 100% hit rate.
• Maintain the legacy code base and reduce tech debt on a continuous basis.
• Able to handle multiple projects and deliver with stringent timelines without compromising the code quality.
• Work with the product team for roadmap planning and delivery as per the plan.
• Conduct sprint planning & sizing, engineering grooming, daily stand-ups, and deliver with zero spillovers.
• Prepare & publish sprint reports to the leadership team and provide visibility to stakeholders.
• Hire and mentor junior/ senior team and make them engineering champions.
• Mentor the engineering team with your technical skills to write scalable, generic, reusable code.
• Develop and Coach engineers on the team, share engineering pointers, conduct regular 1-1s with the team, and help them advance in their careers.

Requirements

• Having work experience in a Product organization with 7 -10 yrs also in leading a cross-functional engineering team that includes API Development and Backend & Middleware development.
• Should have experience in the continuous delivery process. Ship new features and improvising the code base continuously.
• Should have involved in setting up engineering process.
• Must have experience in microservices and distributed patterns.
• Must have worked on high traffic and throughput application.
• Must have prior experience in handling mid to large-size projects.
• Must have worked on high traffic and throughput application.
• Should have managed and lead the engineering team of Web App and Backend development teams.
• Must-Have Experience in Python programming & Postgressql/ Nosql (MongoDB as a data store.
• Must have experience in modern back-end tech stacks (Django, Postgress, NoSQL) and cloud design & deployment patterns.
• Must be conversant with AWS, Docker/Kubernetes
• Should be good with design patterns and integration patterns.
• Should have knowledge/ experience in concurrent programming & distributed locks.
• Requires solid understanding of technologies and architecture in a highly scalable and available set-up.
• Should have handled multiple epics, themes, and experience of delivering high-quality projects on time.
• Should have managed end to end development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Experience in defining and architecting future-ready commercial and customer-facing Digital products and platforms and demonstrated digital architecture thought leadership (big picture thinking)
• Should have extensive experience in designing Salesforce applications, solution blueprinting, effort estimation, and creating work plans
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce, JavaScript, and other force.com programming languages including high proficiency in lightning
• Should provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions
• Build and develop web services using REST, SOAP, and other Salesforce APIs to support various integration points with other systems
• Functionally strong in Salesforce Sales Cloud, Service Cloud, CPQ (Configure Price Quote)
• A technically strong and hands-on person willing to code and enthusiastic/ passionate about technical problems in Salesforce.
• Strong exposure to Salesforce Lightning (Lightning Experience, Aura and, LWC) and understands in-depth of Salesforce Lightning Design System.
• Strong exposure to Portals (Partner, Customer) with a varied use of using CMS and Data-Driven Development.
• Understand Lifecycle of Business and Lifecycle Transformation in Salesforce in Manufacturing, Healthcare, Service and, Supply Chain Verticals.
• Could perform System Evaluation in recommending points and consideration for Config vs Code.
• Has performed atleast three End to end Project Transformations in Salesforce using Sales, Service or Community.
• Proactive and willing to learn new technologies with a focus on Very Large Data Volumes and Security.
• Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud Consultant Certification.
• Voracious and Independent thinker willing to handle Customers/ Stakeholders. Willing to work independently as required.
• Should be aware of Scrum working process and handling large teams (More than 30 Members).
• Strong influencing and communication skills - Ability to present solutions to IT Leadership, business stakeholders, product and development teams in a compelling manner to help them understand why such a solution is required and have the ability to justify the rationale of the particular solution design. Ability to influence in complex situations where stakeholders do not always agree about methods, choices, and strategic direction.
• Experience with developing resource and budget estimates (BOM and staffing)
• Working with global remote teams

Desired Skills:

• Nice to Have Salesforce Architecture Certification in Application Architect or System Architect with exposure to CTA.
• Nice to have a person who understands Salesforce B2B E-commerce, Marketing Cloud, and varying Industry Cloud exposure.
• Strong familiarity with emerging digital frameworks and patterns, Information Security and Data access controls
• Experience of working with platform/package vendors and their solution teams as part of architecting the overall solution.
• Technical acumen and proficiency in Agile and DevOps methodologies, tools, and governance/standards
• Ability to deliver various artifacts as part of the enterprise application architecture, including implementation models, technology matrices, communications diagrams, application use-case diagrams, migration/distribution diagrams, etc.
• Understanding of software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Spinnaker, Azure DevOps, GitHub) is preferred
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