Customer Support Executive (Female)

Job Title: System Administrator

Location: Gurgaon

Department: IT Support

Position Overview:

We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Mac OS Device Management: Install, configure, and maintain macOS systems (desktops, laptops, and servers). Ensure proper setup, updates, and security for all Mac-based hardware.
• System Monitoring & Performance: Monitor and manage Mac systems for performance issues, availability, and security. Conduct routine system checks and troubleshooting of any Mac-related hardware or software issues.
• User Support & Training: Provide direct support to end-users, including troubleshooting, issue resolution, and answering questions related to Mac OS and software applications. Offer training for staff on best practices and efficient Mac usage.
• Software & Security Management: Manage software installations, patch management, and security configurations. Ensure all Mac systems are compliant with company policies, including data protection protocols and encryption standards.
• Backup & Recovery: Implement and maintain backup solutions for Mac systems. Coordinate data recovery in the event of system failure or disaster recovery scenarios.
• Network Integration: Ensure smooth integration of Mac OS devices into the broader corporate network. Troubleshoot network issues related to Mac systems, including connectivity, file-sharing, and VPNs.
• Automation & Scripting: Utilize automation tools (e.g., Jamf, Munki, or other MDM solutions) to streamline workflows, software deployment, and system management tasks. Create and maintain scripts for automating repetitive tasks (e.g., Bash, AppleScript).
• Documentation & Reporting: Maintain clear, up-to-date documentation for all processes related to Mac OS system management. Prepare regular reports on system status, security compliance, and user issues.
• Collaboration & Cross-Functional Support: Work closely with IT colleagues and other departments to ensure cross-platform compatibility and troubleshoot any cross-functional issues.
• Hardware Support & Upgrades: Support hardware lifecycle management, including Mac device procurement, setup, repairs, and disposal in accordance with company policies.

Required Qualifications:

• Proven experience as a System Administrator or similar IT role with a focus on Mac OS.
• Strong knowledge of macOS, including configuration, administration, and troubleshooting.
• Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Mosyle, Kandji).
• Familiarity with network administration, including DNS, DHCP, VPN, and file-sharing protocols.
• Proficiency with scripting and automation tools for system management (e.g., Bash, AppleScript, Automator).
• Strong understanding of security practices for macOS, including file encryption, firewall management, and endpoint protection.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to maintaining a high level of system reliability and user satisfaction.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) certification.
• Experience with virtual environments (VMware, Parallels) on Mac OS.
• Knowledge of additional operating systems (Windows, Linux) and cross-platform integration.

Who Are We?

At AutoVRse, we build the finest, customized Virtual and augmented Reality (VR/AR) applications, helping enterprises harness the power of immersive technologies across several key functions. Combining our photo-realistic visualizations with interactive virtual environments, we have partnered with firms like Shell, Bosch, Accenture, Aditya Birla Group, Godrej, and TVS Motors to deploy VR experiences in India, Singapore, Australia, Germany and the USA.

What Will You Work On?

You will join the game studio team within AutoVRse, helping build District M, a VR, rhythm-based platformer, a first-of-its-kind for an indie studio out of India. As a core part of this team, you will play an instrumental role in creating this game and ushering in the next era of immersive gaming.

• We launched a free demo on Oculus Applab, and a lot of content creators/gamers are in love with it!
• Our official game trailer was featured in the UploadVR Summer Showcase, 2022 - earlier this year.
• We've recently become a part of the "PlayStation Partner" program and will soon be working on making our game accessible across VR platforms.

As a Game Developer, you will work closely with the design and production art teams to create mechanics and components that are a core part of the gameplay. We hire people with a broad set of technical skills, who have a passion for gaming and are excited to create diverse, impactful and memorable experiences for our user base. Your enthusiasm to take on new problems is what will help us push the boundaries of what is possible in VR games today.

What Can You Look Forward To?

• Build multi-platform VR games (starting with District M), for - Meta Quest 2, PSVR etc.
• Ideating, and implementing game mechanics from a prototype stage to a fully polished game.
• Participate in the feature / mechanics-definition process, along with the Design and Art teams.
• Collaborate closely with other engineers, production artists and level designers.
• Manage individual project priorities, deadlines and deliverables.
• Working in and growing along with an ambitious, accelerating, early-stage game studio.

Mandatory Qualities:

1. Experience in game development workflows, engines, processes and tools.

2. Demonstrated ability of building polished mechanics and systems built with scalable code practices.

3.   Thorough knowledge of OOP (Object-Oriented Programming), Data Structures and Algos.

4. Basic idea of 3D Design concepts - modelling / geometry, texturing, lighting, maps etc.

Good-To-Haves:

1. Experience with Virtual Reality (VR), including but not limited to 3D Graphics, OpenGL et al.

2.   Knowledge of VCS (Version-Control Systems) such as Git, Unity Collab / similar.

3. Knowledge of Object-Oriented Design (OOD), Design Patterns, 3D Math, UI, Animation.

4.   Knowledge of 3D Design Tools such as Blender, Substance Painter/Design, 3dsMax / Maya etc.

5. 1-2 years of game / VR development experience with Unity, Unreal Engine, C # et al.

Salary Range: ₹ 5,00,000 - 12,00,000 PER ANNUM

• Previous experience working with a custom theme and/or the Storefront API
• Working knowledge of Shopify's theming system and Liquid templating
• Working knowledge of Shopify's object/properties, AJAX API, and Meta fields
• A bachelor's degree in information technology, computer science, or a related discipline

Roles and Responsibilities

• Developing and implementing HR strategies and policies that support the organization's goals and objectives
• Overseeing the recruitment and selection process, including job postings, candidate screening, and interviewing
• Ensure complete attendance of employees
• Responsible for performing day-to-day HR tasks.
• Handling end-to-end executive search for Real Estate
• Handling mid-level and senior-level profiles.
• Headhunting & Mapping.
• Developing and maintaining a network of contacts to help identify and source qualified candidates.
• Using optimum Channel Mix to source the right talent within the agreed Turn Around Time
• Explore the market best practices in recruitment and implement them
• Adequate and prompt coordination of interviews
• Final Negotiations till the closure of the vacancy.

Desired Candidate Profile

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with various human resource information systems.
• Proficient with Microsoft Office Suite or related software

Perks and Benefits

• Good Working Environment
• Salary negotiable

About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.

Responsibilities:

• Lead product development and integration efforts
• Lead interactions with clients and integrations partners
• Work with development leads so that product requirements are understood

• Explore new ways of improving existing services and products
• Identify and present innovative product solutions

Requirements:

• Proven track record of technical product management
• Must have lead 3rd party integrations in the past
• Proven track record of guiding peers and junior members of the team.
• Excellent English communication skills (verbal and oral)
• Learning mindset and strong problem solving skills
• Entrepreneur or keen interest in early stage ventures

Role and responsibilities: 

• B2B marketing.
• Contacting and approaching corporate clients i.e. HR Managers, administrations, marketing heads etc., of well-known companies in Bangalore. (Resources and data base will be provided, leads will be given daily basis), No cold calling, Not Call centre job.
• Fixing meetings with them, briefing them about our services & products over the meeting and cracking the deal.
• Following up the order placed by them and closing the deal.
• No targets, no deadlines.
• Your team will have 2-3 interns who will be working below you. You have to delegate work to them.
  
  
  Skills Required: 
  
  • Excellent communications skills
  • Good convincing skills
  • Extrovert
  • “Can do” attitude, flexibility and ability to respond quickly and creatively to changing requirements.
  • A very positive approach
  • Negotiation skills
  • Client relationship management
  • Must have outgoing personality and enjoy daily contact with a wide variety of people.
  • Must be quick thinking, decisive and self-confident.

   

   

  Reporting to: -Managing Director only.

  Timings: - 

  Monday to Friday 10:30 am to 7:30pm.

  Saturday: 10:30 am to 6:00 pm.

  Salary:15-30k PM  +incentives (Travel and other expenses incurred by the marketing Executive are reimbursed) 

• Qualification: anygraduate (B.com, BBA, BMS, BTECH ETC.)                                                                                                                                                                                      Experience: Fresher - 2year experience
  Probation Period:3 months
  
  We provide a complete training session for all our candidates, this helps them to boost their morale irrespective of their education earlier.