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Python
Data AnalyticsWhat you will do:
- Understand the process of CaaStle business teams, KPIs, and pain points
- Build scalable data products, self-service tools, data cubes to analyze and present data associated with acquisition, retention, product performance, operations, client services, etc.
- Closely partner with data engineering, product, and business teams and participate in requirements capture, research design, data collection, dashboard generation, and translation of results into actionable insights that can add value for business stakeholders
- Leverage advanced analytics to drive key success metrics for business and revenue generation
- Operationalize, implement, and automate changes to drive data-driven decisions
- Attend and play an active role in answering questions from the executive and/or business teams through data mining and analysis
We would love for you to have:
- Education: Advanced degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Business Analytics or related field is required
- Experience: 2-4 years of professional experience
- Proficiency in data visualization/reporting tools (i.e. Tableau, Qlikview, etc.)
- Experience in A/B testing and measure performance of experiments
- Strong proficiency with SQL-based languages. Experience with large scale data analytics technologies (i.e., Hadoop and Spark)
- Strong analytical skills and business mindset with the ability to translate complex concepts and analysis into clear and concise takeaways to drive insights and strategies
- Excellent communication, social, and presentation skills with meticulous attention to detail
- Programming experience in Python, R, or other languages
- Knowledge of Data mining, statistical modeling approaches, and techniques
CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.
Responsibilities:
• Managing all Network equipment and ensuring uptime
• Attend the Incident Management calls.
• Create diagrams as per the requirements with respect to process and locations.
• Making configuration changes to devices, if any
• To keep updating the documents.
• Monitoring the network to determine capacity usage and escalate/ recommend necessary steps wit seniors.
• Resolution of network faults within the time
• Identifying LAN/WAN faults and resolving them through vendors providing maintenance services
• Updating documentation of the LAN, like IP address register, PC IDs, Router configurations, hardware, network diagrams as and when changes happen.
• Providing second level support for any network problems and troubleshooting the same in coordination with the vendor.
• Creation of external and internal networks
• Planning, implementation, and configuration of monitoring and maintenance network hardware and telecommunications links, including routers, switches, IDS, load-balancing, etc for expansions of network
• Implementation and maintenance of network architecture components for managed services, including OS installation hardening management, implementation and maintenance of network monitoring tool sets
• Establish and maintain a redundant network operations environment, including substantial software and hardware fail-over, monitoring and testing the configuration performance
• Manage proper testing of the network environment, including simulations, stress testing, and benchmarks for both preventive maintenance and reporting purposes
• Implementation and maintenance with consistent improvement of network security measures
• Installation of router switches and LAN /WAN equipment
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Delivering efficient and effective corporate governance and secretariat support and advice
- Advising and keeping the management informed about their legal responsibilities
- Maintaining statutory registers and other records as per relevant legal Act(s)
- Drafting and vetting of various legal documents and agreements for the company
- Being responsible for all regulatory compliances of the company
- Convening various meetings as per procedure in law
- Keeping up to date with any regulatory or statutory policies and changes that might affect the organization
- Planning and coordinating internal audits
- Handling corporate filing and managing the processes and procedures related to the same
- Preparing various reports of the company by ensuring compliance of relevant rules, laws and regulations
- Working closely with various key stakeholders and acting as a point of coordination for matters related to corporate governance
- Improving processes related to corporate governance and secretariat by identifying and working on opportunities to improve coordination and communication
What you need to have:
- Qualified Company Secretary with relevant work experience of 3 – 5 years
- Previous experience of practical corporate compliances and also proven ability to handle independently corporate compliance of listed Company according to Listing Regulations.
- Must be active in understanding various amendments.
- Excellent knowledge Company/SEBI Law. In-depth knowledge of the industry standards and regulations.
- Proficiency in MS Office Suite. Excellent communication, coordination and analytical skills.
- Outstanding and vigilant planning and implementing abilities
Our client is a transformational learning platform enabling assessment through regular tests for competitive exams. It enhances the preparedness of students on the verge of completing schooling for career defining exams.
The platform encompasses quality content with progressive trailblazing in-house technology. It also offers auto-assessment of all types of questions, including descriptive answers.
The company belongs to a legacy conglomerate in the media and publishing space. The group comprises of some of India’s leading media properties and publishing houses.
What you will do:
- Researching, studying, and analyzing the current market and industry trends and presenting insights and recommendations to the management
- Forecasting the future content requirement of the company and accordingly strategizing and creating the content roadmap
- Providing leadership and managing the content team which focuses on developing editing, and proofreading content across various platforms
- Overseeing the consistency of content across platforms, in terms of quality, style, and tone and also analyzing and recommending new platforms for publishing relevant content
- Ensuring that the content portrayed across channels is original, relevant, professional, eye-catching, the right content for the right audience, and on the right channels and on time
- Working in coordination with various stakeholders such as internal teams and external vendors and platforms
- Being a SPOC and representing the content team and presenting the content-related budget plans, ideas, requirements, and roadmap to the management
- Maintaining an updated and accurate database of all the content-related details and reporting the same to the management at regular intervals
- Ensuring compliance with content-related rules, laws & regulations
- Ensuring that appropriate processes for execution and communication with the team are adequately followed
- Ensuring all learning components are created to the highest possible standards, and that all necessary evaluation and monitoring procedures are followed
- Ensuring that team performance is managed appropriately, workload allocation is done in a timely manner, and the team has access to the necessary support to enable them to complete all tasks
- Engendering a culture of excellence, cooperation, and respect within the departments
- Carrying out the training and on-boarding of new recruits, as well as creating new opportunities to upskill the current team
- Building partnerships and working collaboratively with others to meet shared objectives
- Consistently achieving results, even under tough circumstances
Desired Candidate Profile
What you need to have:- Around 15 years of experience with at least 5 yrs of learning content reviewing
- Experience of working as a a Learning Content Head in a good ed-tech
- Ability to engage constructively with people
- Ability to manage a number of competing demands
- Excellent delegation skills
- Ability to develop your skills and seek advice from a variety of sources
- Good ambassadorial and diplomatic skills
- Willingness and ability to exercise judgment and take risks
- Good communication and interpersonal skills
- Strong analytical skills
Our client provides a guaranteed online selling platform for old Phones and also provide trade in services to all major Retailers/OEM of phones.They are market leaders in this space in India and now getting into complete phone life cycle management which includes extended warranty, repair service, phone protection, accessories etc.
It is among the fastest growing e-commerce and technology companies in India and boasts of an extremely employee friendly work culture and great growth opportunities. The organisation was founded in 2013 by seasoned entrepreneurs and alumni of the premium institute's like MDI and IIT. The company is headquartered in Gurgaon and has partnerships in running Exchange/Buy-Back/Trade-In programs with e-commerce, Original Equipment Manufacturers (OEMs) and offline retailers like Samsung, Snapdeal, Amazon, Croma Retail and HP etc.
As a VP Demand Generation, you will get an opportunity to work directly with the leadership and be a part of the company's growth story.
What you will do:
- Directly responsible for achieving the revenue targets for the category
- Developing a deep understanding of the category on dimensions of:
- Buyer profiles
- Designing and executing on all demand problem statement to help scale the category
- Buyer acquisition
- Buyer Wallet share
- Frontline efficiency and effectiveness
- Depth and width selling
- Understanding drivers of buyer engagement and buyer experience and drive it with passion
- Working cross-functionally (supply, operations, logistics, credit) to solving problem and solution for the various needs of the business
- Ideating, implementing and delivering high impact
- Experience in the phone industry/online distribution is a plus
What you need to have:
- Ability to demonstrate leadership with high energy and ability to strongly influence teams and individuals
- Being able to distil strategy into discrete executable actions
- Super aligned on customer experience
- Team capability building and performance management
- Identify opportunities by connecting the dots with market insights and data
- Ability to work collaboratively with other support functions (Supply teams, Marketing, Finance, HR, Business Operations)
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Managing Relationships– Client & Law Firms, Legal MIS & Calendar
- Managing new filings
- Overseeing legal collections through internal collection teams across India
- Supporting collections team in achieving the desired legal collection metrics
What you need to have:
- Understanding of litigation: S138, DRT, Arbitration, Conciliation, NCLT/Insolvency, and Bankruptcy Code
- Knowledge in civil and criminal legal terms
Ruby
Ruby on Rails (ROR)
NodeJS (Node.js)
JavaNodeJS (Node.js)
Elastic SearchNice to have: python
Must frameworks and technologies: Springboot, kafka, MQTT, docker/kubernetes, REST APIs
Persistence layer: MongoDB, Elastic Search, Any GraphDB (Neo4j/Arango), SQL, HBase
Must have: Exposure in large scale architecture (Concept of queues, micro services, functional programming)
Must have: Strong Data structure and design principles
Expert in developing Node.js applications, Strong understanding of NPM and modular application development skills building, Proficiency and hands-on experience with Node.js, Express, Sockets, MongoDB/Elasticsearch/Redis/MySQL, Apache Kafka/Google PubSub, Experience of working in MEAN Stack is a plus)
HTML/CSS
AngularJS (1.x)
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