Product Manager

Responsibilities

Build distributed, highly available, and fault-tolerant applications using Java, Spring, Kafka, and other technologies

Build large-scale and highly available APIs, both internal and external

Build, deploy, release, and support applications in the early stages

Skills

Must have

Overall 10+ years of experience as a Java Developer

Core Java 10+ years

Good hands-on coding skills

Must have experience in investment banking-related projects

Should have working experience in Trading life cycle project

Spring framework 5+ years

Kafka or other messaging

Knowledge of key APIs: JPA, JTA, CDI, etc.

Knowledge of various design and architectural patterns

Understanding of microservices architecture

Containerization solutions (e.g. Docker, Kubernetes, OpenShift)

Building tools (e.g. Maven, Gradle)

Version Control (e.g. Git)

Continuous Integration systems (e.g. TeamCity, Jenkins)

Experience in the finance industry and work with the Fintech community

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.

Key roles:

·       Develop backend application with clean code practices foe the application

·       Collaborate with frontend developers to integrate user-facing elements with server side logic

·       Troubleshoot and debug application

·       Gather and address technical and design requirements

·       Build reusable code and libraries for future user-facing

·       Communicate with other third-party team for collaborations

Skillset:

·       Core Java - Hands on experience with Jdk 11 and above

·       Experience with code hosting and collaboration tools like Bitbucket/Github/GitLab

·       Microservice architecture - Rest API calls, inter-service exception handling

·       Non-relational DB - MongoDB basic DB commands to insert, update, delete, find records and Indexing

·       Springboot framework - Spring Data JPA, ORM

·       Event driven architecture - Kafka

·       Tools like Postman, Jenkins, Doppler, IDE, MongoDB atlas

Qualifications:

·       UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization

·       PG: Any Postgraduate

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.