Servicenow Developer

Job Title : SDE 2 – Node.js (Zendesk)

Experience : 8 to 12 Years

Location : Bengaluru (Tesco Main Campus, Whitefield)

Work Mode : Hybrid (3 Days Work From Office)

Employment Type : Contract to Hire (1 Year+ Project)

Open Positions : 2

Notice Period : Immediate / Serving Notice / Max 20 Days Joiners Preferred

Role Overview :

We are looking for an experienced SDE 2 – Node.js professional with strong expertise in backend development, API integrations, and web technologies. The ideal candidate should be skilled in building scalable applications and working within Agile environments.

Mandatory Skills :

Node.js, JavaScript, HTML/CSS, jQuery, API & Middleware Integration, Full Stack Development, Agile (Scrum/Kanban)

Key Responsibilities :

• Design, develop, and maintain scalable applications using Node.js and JavaScript.
• Build and manage system integrations using APIs and middleware.
• Work on frontend technologies such as HTML, CSS, and jQuery.
• Collaborate with cross-functional teams in Scrum/Kanban environments.
• Deliver high-quality, maintainable, and efficient code.
• Quickly adapt to new technologies and business requirements.

Required Skills :

• 8+ years of software development experience.
• Strong expertise in Node.js and JavaScript.
• Experience with HTML, CSS, and jQuery.
• Hands-on experience with API integration and middleware solutions.
• Exposure to Agile methodologies (Scrum/Kanban).
• Strong problem-solving and communication skills.

Good to Have :

• Experience with Zendesk or similar tools such as Freshdesk, ServiceNow, Salesforce Service Cloud, or HubSpot

Interview Process :

• L1 : Technical Assessment (via Barraiser/Intervue)
• L2 & Further Rounds : Client technical discussions (2+ rounds expected)

Backend Developer (4.5 – 7.5 Years Experience)

Company Description:

Idea Elan LLC is a product based company that provides comprehensive software solutionsfor

research facilities in Universities and Institutions worldwide.

Please visit www.IdeaElan.com for more information.

Key Responsibilities:

● Design and develop high-performance,scalable, and secure backend APIs and services

using .NET Core.

● Work withrelational (MS-SQL) andNoSQL (CosmosDB, MongoDB) databases to create

optimized data models and ensure data consistency and performance.

● Participate in code reviews and provide constructive feedback.

● Collaborate with front-end developers and other teams to deliver high-quality software.

● Write clean, maintainable, and efficient code while ensuring quality standards.

● Troubleshoot and debug complex issues, optimizing code for maximum performance and scalability.

● Stay updated with the latest trends in backend development and cloud technologies to drive innovation.

● Optimize database performance and ensure data integrity.

Required Experience:

● 4.5 -7.5 years of experience in backend development.

● Strong experience with .NET Core and building RESTful APIs.

● Proficient with MS-SQL and experience working with NoSQL databases like Cosmos DB and MongoDB.

● Hands-on experience with Azure Cloud services (e.g., Azure Functions, Azure Storage, API Management, Azure SQL Database,etc.).

● Understanding of software development principles such as object-oriented programming (OOP), design patterns, and SOLID principles.

● Experience with version control systems such as Git.

● Strong knowledge of asynchronous programming, microservices architecture, and cloud-native application design.

● Familiarity with CI/CD pipelines, containerization (Docker), and deployment automation is a plus.

● Excellent problem-solving and debugging skills.

● Ability to work in an Agile development environment and collaborate with cross-functional teams.

● Good communication and collaboration skills.

JOB PROFILE: - SOFTWARE ENGINEER TRAINEE

• Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, etc.
• Good understanding of Object-Oriented JavaScript (OOJS), ES6,
• Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST
• Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements

Backend Developer/FullStack Developer - ANGULAR,JAVA

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)