Data Scientist at Rezo.AI · Noida · 2 - 6 years · ₹10L - ₹24L / yr · Raised funding · Posted 18 Dec 2022

About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction
Roles and Responsibilities :
- Speech Recognition model development across multiple languages.
- Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
- Implement and deliver PoC's /UATs products on the Rezo platform.
- Responsible for product performance, robustness and reliability.
Requirements:
- 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
- Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
- Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
- Ability to learn new tools, languages and frameworks quickly.
- Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
- Previous experience with working in Conversational AI is a plus.
- Git portfolios will be helpful.
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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The Role
You own AI systems end to end. From the speech-to-text models that turn audio into text, to the diarization that separates and identifies speakers, to the agentic layer that turns conversation into memory and action, to the observability and evaluation that keep all of it honest in production. This is a wide role by design. You will own model selection, serving, and production reliability. If you want to tune one model and ignore the system around it, this is not the role.
What You Will Own
• Speech-to-text. Evaluate, integrate, and optimize STT models across cloud and self-hosted. Drive accuracy and cost trade-offs with ground-truth metrics.
• Speaker diarization and identification. Push accuracy on hard, real-world, multi-speaker audio.
• Agentic AI. Build the memory and retrieval pipeline, LLM orchestration, and the agent workflows that sit on top of captured conversation.
• Model serving and infrastructure. Stand up and optimize self-hosted serving (vLLM, Triton class). Own latency, throughput, and cost per user.
Observability
An always-on wearable means models run in production every second, on messy real-world audio. You own the visibility into that.
• Instrument the full audio-to-memory pipeline: STT, diarization, retrieval, and LLM calls.
• Define and track model-quality SLOs in production: transcription drift, diarization error over time, retrieval relevance, latency, throughput, and cost per user.
• Build dashboards and alerting so model degradation is caught before users feel it.
• Trace failures across a distributed, always-on system using metrics, logs, and traces.
• Close the loop. Production signals feed back into evaluation and model selection.
Evaluation
We do not ship what we cannot measure. You own the systems that prove a model is actually better, not just newer.
• Build and own ground-truth evaluation harnesses for every model in the stack.
• Measure with real metrics: WER for transcription, DER for diarization, Recall and F1 for retrieval and speaker identification.
• Build and maintain labeled benchmark datasets that reflect real, messy, multi-speaker audio.
• Run regression and A/B evaluations on every model swap, prompt change, or pipeline update. Nothing ships on a vibe.
• Reject anecdotal proxies, single confidence scores, and cherry-picked examples as evidence of quality.
What We Are Looking For
• 3 to 5 years as an AI/ML engineer with production systems behind you. Engineering and production experience is non-negotiable.
• Depth across the modern AI stack: LLMs, speech models, vector retrieval, model serving.
• Strong software engineering. You write code that ships and survives contact with real users.
• Fluency in Python and the production ML ecosystem.
• Comfort with cloud infrastructure (GCP a plus) and containerized deployment on Kubernetes.
• A working command of observability and evaluation. You measure first and trust metrics over intuition.
• First-principles reasoning and metric discipline.
Nice to Have
• Research background or publications. A strong signal, not a substitute for production work.
• Audio and speech ML experience (STT, diarization, voice).
• Experience self-hosting and optimizing open models.
• Experience with LLM gateway and agent orchestration patterns.
• Experience building eval harnesses or production model-monitoring systems.
Requirements
Agentic work is must. Audio is good to have
. Self hosting models is a must
Experience with LLM gateway and agent orchestration is a must have






