


About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction
Roles and Responsibilities :
- Speech Recognition model development across multiple languages.
- Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
- Implement and deliver PoC's /UATs products on the Rezo platform.
- Responsible for product performance, robustness and reliability.
Requirements:
- 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
- Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
- Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
- Ability to learn new tools, languages and frameworks quickly.
- Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
- Previous experience with working in Conversational AI is a plus.
- Git portfolios will be helpful.
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Valuebound is a technology services firm trusted by enterprises and high-growth startups to solve complex digital challenges. We specialize in Digital Transformation, CMS platforms, and AI/ML-led innovation. Our clients include Fortune 500 companies and global organizations across sectors like BFSI, Media, Healthcare, and Manufacturing.
As we continue to scale, we’re looking for an experienced Account Manager who will serve as the strategic point of contact for our key enterprise and mid-market accounts, someone who can foster long-term client relationships, drive revenue growth, and ensure seamless project delivery in collaboration with our delivery, AI, and pre-sales teams.
Key Responsibilities
- Client Relationship Management
- Build strong, lasting relationships with CXOs, business heads, and key stakeholders across client organizations.
- Act as the primary point of contact for ongoing engagements, ensuring high client satisfaction and proactive communication.
- Conduct regular QBRs (Quarterly Business Reviews) and strategic check-ins with clients.
- Account Growth & Revenue Ownership
- Own revenue targets for assigned accounts and work towards achieving growth through upselling, cross-selling, and renewals.
- Identify opportunities to expand Valuebound’s footprint by understanding client pain points and aligning our capabilities (CMS, Digital Engineering, AI/ML, etc.).
- Collaborate with pre-sales and delivery teams to create tailored proposals and pitch new solutions.
- Project Oversight & Delivery Collaboration
- Serve as the bridge between client expectations and internal teams to ensure timely and quality delivery of services.
- Work closely with project managers, solution architects, and engineering leads to proactively mitigate risks or delivery challenges.
- Escalate and resolve client issues effectively and with urgency.
- Strategic Planning & Account Mapping
- Map key stakeholders and decision-makers within client organizations to understand business priorities and influence strategy.
- Stay on top of client industry trends and how they might impact the client’s roadmap or create new opportunities for Valuebound.
- Operational Excellence
- Maintain up-to-date account health dashboards, risk logs, and expansion plans.
- Ensure adherence to CRM hygiene, reporting frameworks, and internal governance processes.
Key Skills & Competencies
- Strong client relationship and stakeholder management capabilities.
- Excellent verbal and written communication skills, including storytelling, executive presentations, and negotiation.
- Strong strategic thinking and commercial acumen, and the ability to align client goals with Valuebound’s service offerings.
- High responsiveness, ownership mindset, and a proactive approach to solving problems.
- Collaborative team player who can work closely with delivery, marketing, pre-sales, and leadership teams.
Preferred Qualifications & Experience
- 3–6 years of experience in a client-facing role within a technology services company.
- Prior experience managing enterprise and mid-market clients (mandatory).
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- Exposure to international clients (especially US-based) is a strong plus.
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- Bachelor’s degree in Business, Engineering, or related fields; MBA is a plus.
What You’ll Love About Valuebound
- Work with cutting-edge clients across industries and geographies.
- Collaborate with teams building AI products, next-gen CMS solutions, and more.
- Flat, transparent, and ambitious work culture focused on growth and innovation.
- Opportunity to grow into a leadership role as we scale toward ₹100 Cr ARR.
Key Responsibilities:
- Campaign Management: Plan, execute, and optimize digital marketing campaigns (e.g., Google Ads, social media, email marketing, SEO, and display ads) to achieve business goals.
- Content Creation & Strategy: Develop engaging content for online platforms, including website content, social media posts, blogs, email newsletters, and advertisements.
- SEO Optimization: Perform on-page and off-page SEO strategies to enhance organic search rankings and improve website traffic.
- PPC Advertising: Manage pay-per-click advertising campaigns (Google Ads, Bing Ads, etc.) to drive targeted traffic to websites and optimize return on investment (ROI).
- Social Media Marketing: Manage social media profiles (Facebook, Instagram, LinkedIn, Twitter, etc.) and develop strategies to increase engagement, followers, and brand presence.
- Analytics & Reporting: Analyze data from digital marketing campaigns and tools (Google Analytics, social media analytics, etc.) to track performance, identify insights, and optimize strategies.
- Email Marketing: Plan and execute email marketing campaigns, including creating newsletters, promotions, and customer communications.
- Collaboration: Work closely with other marketing teams to ensure alignment with overall marketing strategy and brand messaging.


About The Company
The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide.
Join us as a Software Developer (M365, SharePoint, Power Platforms) within our Apps &Software Development team, to deliver end-to-end customized application development. We expect the individual to participate & contribute to every stage of the project right from
interacting with internal customers/stakeholders, understanding their requirements, andproposing to them the solutions which will be best fit to their expectations.
Principal Duties and Responsibilities
• Understand, design, implement & maintain O365, SharePoint and Power Platforms
solutions.
• Create detailed design artifact like program specifications, test plans, and independently
develop and review code
• Design and develop solutions to implement requirement efficiently in line with business
strategy, security, and compliance
• Use critical thinking skills to understand the pain points of business and generate desired
solution
• Design of environment architecture with organizational IT architects and IT security
• Create comprehensive solutions based on Microsoft Power platforms components like
Power App, Power Automate, Power BI and Power Virtual Agent, Data verse and
SharePoint.
• Be a part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Knowledge, Skills, and Qualifications
Education: bachelor’s degree
Experience: Minimum 4 years of experience with Microsoft Power Platforms
Required Skills
Experience in SharePoint Framework SPFx, SharePoint On-Premises (SP-2013) Basic Knowledge, SharePoint Online
Familiarity with C#, ASP. Net MVC. Experienced in JavaScript and frameworks like React/Angular, HTML, and CSS, SharePoint 2016
Knowledge of O365 products like Team, One Drive, One Note
Basic Knowledge of the SharePoint Migration Tool
We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.
Experience - 4 years - 5 years as an Account manager experience
The Ideal Candidate
Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.
LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.
Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.
Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.
Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).
Important Personality Traits
- Persuasive, Assertive, Confident, Direct
- Strong English proficiency
- Should be available in IST time zone
- Willing to work in US time zone, as and when required
- Remote working.
- Fast Internet & Power backup (if you have frequent power cut issues).
- Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
6+ years’ experience in Azure architecture, Azure Data Services, design and development. Significant experience as DW architect on several initiatives. • Rich Data/Dimensional modeling expertise • Expert knowledge of Azure tools and services centered around data and analytics (Azure Synapse, Data Lake, Data Factory etc.) • Experience designing and building complete ETL processes moving and transforming data from ODS, Staging and Data Warehousing, cloud and hybrid. Education and Experience: • Bachelor’s Degree in computer science or related field required. • 10 or more years’ experience managing and designing systems in an enterprise infrastructure environment required.
Software Development Engineer (III) @ REBEL FOODS
We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast. The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been built on a simple system - The Rebel Operating Model. While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.
We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.
https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-b88586223ebe">Link
https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-cb5b0cea4dc8">Link 1
https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db">Link 2
https://medium.com/faasos-story/a-unique-take-on-food-tech-dcef8c51ba41">Link 3
An opportunity to revolutionize the restaurant industry
Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers.
You will enjoy working with us, if:
- You are passionate about using technology to solve customer problems
- You are a software craftsman or craftswoman who is obsessed with high quality software
- You have a flair for good design and architecture
- You are unafraid of rearchitecting or refactoring code to improve it
- You are willing to dive deep to solve complex software issues
- You are a teacher and mentor
Our technology ecosystem:
- Languages: Java, Typescript, Javascript, Ruby
- Frameworks: Spring Boot, NodeJS, ExpressJS
- Databases: AWS Aurora, MySQL, MongoDB
- Cloud: AWS
- Microservices, Service Oriented Architecture: REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
- CI/CD and DevOps
- Bitbucket, Jira
You will mostly spend time on the following:
- Leading the design and implementation of software systems
- Driving engineering initiatives across teams with a focus on quality, maintainability, availability, scalability, security, performance and stability
- Writing efficient, maintainable, scalable, high quality code
- Reviewing code and tests
- Refactoring and improving code
- Teaching and mentoring team members
We’re excited about you if you have:
- At least 4+ years of experience in software development, including experience building microservices and distributed systems
- Excellent programming skills in one or more languages: Java, C#, C++, Typescript, Javascript, Python or Ruby
- Experience working in Cloud environments: AWS, Azure, GCP
- Experience building secure, configurable, observable services
- Excellent troubleshooting and problem-solving skills
- The ability to work in an Agile environment
- The ability to collaborate effectively within and across engineering, product and business teams
We value engineers who are:
- Crazy about customer experience
- Willing to challenge the status quo and innovate
- Obsessed with quality, performance and frugality
- Willing to take complete responsibility and ownership of results
- Team players, teachers, mentors
The Rebel Culture
We believe in empowering and growing people to perform the best at their job functions. We follow outcome-oriented, fail-fast iterative & collaborative culture to move fast in building tech solutions. Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will be the best fit for our company. We suggest you go through it before making up your mind.
https://www.slideshare.net/">Link 4



Job Description Responsibilities:
• Design and build mobile applications using React Native
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• Collaborate closely with the Team lead to understanding the requirement and implementation details.
• integration with third-party APIs.
Required Skills:
• 2yrs experience in React-Native based app development is a must.
• Must have published at least 1 major React-Native app
• Knows how to embed React-Native in a native(iOS/Android) component and vice versa
• Strong focus on app performance.


- Customize, develop and support solutions on salesforce.com platform.
- Develop, test, document and deploy high quality solutions for our clients.
- Working closely with clients and the development team to determine the project requirements.
- Document unit test scripts and record test results post completion of development.
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Hard Skills
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- Salesforce data loading & using data loader/Data stage/related tools.
- Lightning component experience preferred.
- Knowledge in Java/.Net Programming & OOPs concepts is an added advantage.
- Basic source control knowledge Git/SVN
- Proficient in building integrated solution involving web services using both REST and SOAP
- Strong in RDBMS concepts, SQL and SOQL query languages and ER concepts
- Experience of developing using Eclipse/Mavens Mate IDE
- Hands on experience in migrating code/configuration to production is an added advantage.
Good to have
- Certifications on Salesforce Admin, App Builder, Platform Developer 1 is a must
- Comfortable & familiar with MS office tools
- Analytical & problem-solving skills
- Clear communication and articulation ability
- Team player
Soft Skills
- Effective written and oral communication
- Inspire and motivate the team to perform at their best.
- Professional maturity to give and receive feedback.
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- Excellent listening skills with sharp acumen to replay or summarize conversations especially when a client is involved.
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- Understand client business and add value to requirement conversation.


