About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction
Roles and Responsibilities :
- Speech Recognition model development across multiple languages.
- Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
- Implement and deliver PoC's /UATs products on the Rezo platform.
- Responsible for product performance, robustness and reliability.
Requirements:
- 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
- Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
- Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
- Ability to learn new tools, languages and frameworks quickly.
- Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
- Previous experience with working in Conversational AI is a plus.
- Git portfolios will be helpful.
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/">www.rezo.ai
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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2. Growing business through the development of new leads and new contacts
3. Identifying new revenue opportunities
4. Building business relationships with current and potential clients
5. Attending networking events to attract and retain clients
6. Developing and executing sales and marketing strategies to grow business
7. Maintaining and updating sales, marketing, and business development documentation
8. Assisting with marketing and promotional projects
9. Collaborating with management on sales goals
10. Supporting the team with other responsibilities as required
• As a member of the architecture team, become deeply familiar with the product goals, and provide thought leadership on the technical aspects of realizing the product goals
• Contribute to the SDLC best practices, modeled after contemporary industry standards, and ensure the practices are diligently followed
• Provide technical mentorship to the technical team
• Encourage automation in various aspects of software development such as code reviews, unit tests, continuous integration, system testing. Identify appropriate tools, and create best practices around automation
• Participate in requirement gathering, analysis, designing proofs of concepts
• Team up with various stakeholders in aiding project planning, estimation, execution, and production support
• Identify the most appropriate platforms, frameworks, and third-party components to meet the product requirements
• Define and own the interfaces, such as services and APIs between product components
• Perform code walkthroughs, reviews. Promote code-reuse. Identify opportunities for refactoring code, and ensure code is modular and extensible
• Ensure adequate coverage of functional and non-functional requirements in test plans
• Provide guidance on production support/bug-fixing issues. Own the technical resolution of high-priority fixes
Technical Skills:
• 5+ years of hands-on experience with Python and Python-based frameworks such as Django, Flask, and web2py, etc.
• 3+ years of hands-on experience with front-end technologies such as HTML5, CSS3, Javascript, AJAX, REACT, etc.
• 1+ years of experience in building multi-tenant web applications using AWS or other cloud PaaS providers.
• Understanding of fundamental design principles for building a scalable web application and integration using RESTful APIs and JSON data
• Deep familiarity with n-tier and MVC patterns
• Strong unit testing and debugging skills
• Familiarity with CI tools such as Jenkins
Process & Tools:
• Experience in working with code versioning tools
• Experience in development organizations following Agile methodologies like SCRUM
• Experience in AGILE project management tools such as JIRA
Who are we looking for?
• Should be comfortable working in a team-oriented, fast-paced, collaborative environment
• Willingness to take on ownership and responsibility
• Resourceful, confident under pressure, ability to communicate with folks with varied experience and backgrounds
• Aptitude for problem-solving and analytical skills
Work Experience: 5-8 years of hands-on experience
IMMEDIATE JOINERS ARE PREFERRED
Responsibilities:
- Direct interface with onshore/offshore stake holders to understand requirement
- Deep knowledge of test methodologies, writing test plans, formualte test cases, test coverage, defect remediation, reporting using JIRA.
- Defects management, RCA with the development team, debugging issues with developers.
- To perform manual and automation testing including developing/updating libraries, maintaining, executing scripts for web, mobile and api
- Get involved in functional API testing using Postman or RestClient.
- Able to do manual security testing to identify all possible weakness of the application as well as well aware of the tools available in the market
Essential Skills
- Extensive knowledge of JIRA, agile methodlogies.
- Knowledge of any programming language Java, Javascript, Python, Ruby
- Knowledge Selenium WebDriver, Cypress, jmeter(Good to have)
- Knowledge of test framework and development patterns like POM
- Knowledge of Git, bitbucket
- Good Communication & Written Skills. (Must have)
- Knowledge of iOS and/ Android based Mobile App Testing. (good to have)
- Knowledge with any NodeJS based frameworks like Jest, Mocha (good to have)
- Ability to understand business requirements and translate them into technical requirements
- Graduate/post graduate in Computers
Note: Apply only if you have worked minimum of 2 years in your current organisation
Basic Qualifications
- Bachelor’s degree in Engineering with specialization in Computer science or related field
- 5+ years of experience as a software engineer in a product development setting
- Love of technology and experience with one or more programming languages from Java, Python, or Go
- Experience in full-stack development including designing APIs and integration patterns, implementing security, implementing frameworks for Unit and End-to-End testing
- Experience with micro-services architecture
- Experience in one or more frameworks like Spring, GRPC, Flask, etc.
- Extensive experience in a test-driven development environment
- Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
- Ability to grasp new technologies and use them effectively to create industrial-strength software.
Preferred Qualifications
- Good communication skills. You can communicate well in the English language with product managers, your team members, and external stakeholders, to understand their needs and convey yours, in a clear, precise manner - verbally, or in writing.
- Strong collaboration skills. You have demonstrated the ability to work with both - senior & junior technical professionals and get work done. You quickly earn the trust of the people you work with. People enjoy and have fun working with you.
- Deadline oriented. You understand that deadlines are meant to be met. Challenges will surface, and obstacles and roadblocks will cause delays, but you plan for them in advance and still ship your features on time to meet your commitments.
- Bias for action. Your default setting is to take action, and not wait for things to happen. You love to learn about new technologies and advancements in the software industry.
- Experienced in salesforce and lightning with good English spoken language.
- Experience in custom development on Force.com platform using Apex, Lightning Components, Visualforce, JavaScript, JQuery, CSS, HTML
- Experience and familiarity with Salesforce out-of-box features including Sales, Service, and Community cloud
- Understanding of best practices and SFDC coding standards
Key Functions & Roles of the Candidate:
- Would be part of core technical team and will be updating the product with new and challenging tasks
- Good understanding of the concepts behind models, collections, and views
- Familiarity with input validation techniques and approaches
- Ability to perform in a fast-paced, deadline-driven environment
- Enthusiasm for innovation in the tech industry, including continuous learning and improvement
We are looking for strong Backend developers to join our growing Team and help build Software applications and Tools that help streamline enterprise processes and build efficiency.
Roles & Responsibilities:
-Well versed with Javascript / Typescript, Node.js, Node.js frameworks like Nest.js, express.js, Postgres DB (relational databases), Redis / Memcache, Queues.
- Should be able to deploy code and manage CI/CD pipeline on Microsoft Azure / AWS, GitHub skills.
- Plus points if s/he is versed with JS Unit testing frameworks, Python.
- Work with the development team and product manager to ideate software solutions and document cards on PM tools.
- Design client-side and server-side architecture and explain it well to technical and non-technical audiences.
- Build client and server code that is fast, testable, and high quality.
- Should be testing code thoroughly, we strongly discourage throwing code over the wall.
- Excellent coding, problem-solving, and debugging skills
- You strive to create highly intuitive and responsive products.
- You’re a fast learner, can contribute from day one, and can bring good thoughtful opinions to the table.
- You have an excellent command of written and spoken English and communicate about what you're doing with your coworkers.
- Proficient with Laravel & Codeignitor Framework
- Have good database structures and algorithm platform
- Knowledge about OPP, MVC, RESTful
- Knowledge about HTML, CSS, JavaScript, AngularJS, ActiveJS, NodeJS, JQuery is an advantage
- Have experiences using GIT
- Use fluently one of relation database administration: Oracle, MySQL
Requirements:
- 5+ years of experience in Testing (manual and automation)
- Experience with Open Source testing tools like Selenium, Appium, REST Assured.
- Strong command of programming language like Java
- Ability to write custom code to test applications
- Deep understanding and ability to implement OO Programming
- Experience in creating test strategy and frameworks
- Ability to spike and choose appropriate automated testing tools for given problem statement
- Exposure to version management tools like SVN or GIT
- Familiarity with automated deployment processes (CI & CD)