11+ BSM Jobs in India

We are seeking a Senior UI/UX Designer & Developer to lead user‑experience and interface design across our AI platform. The ideal candidate will have deep experience crafting complex digital products from concept to launch, be highly proficient in Figma and other modern design/prototyping tools, and be motivated to translate AI‑driven workflows into intuitive experiences for clinicians, researchers and business users. This role demands excellent problem‑solving skills, the ability to conduct user research and synthesise insights into design decisions, and the technical know‑how to collaborate with full‑stack engineers on the implementation.

Key Responsibilities

• Lead UX Strategy & Research
• 
  
• Conduct discovery research, interviews and design-thinking sessions to understand user needs, pain points and mental models, especially in clinical and med‑tech contexts .
• 
  
• Gather and interpret analytics, telemetry and user feedback to inform product roadmaps and AI‑assisted experiences.
• 
  
• Design AI‑Enabled User Journeys
• 
  
• Craft user flows and interaction patterns for AI‑powered features (e.g., conversational interfaces, predictive insights) ensuring the outputs are trustworthy and actionable.
• 
  
• Collaborate with product and engineering teams to scope MVP features, create wireframes and high‑fidelity mock‑ups, and iteratively refine the designs based on feedback .
• 
  
• Develop & Prototype
• 
  
• Build interactive prototypes using Figma and other rapid‑prototyping tools; implement responsive UI components using HTML, CSS, JavaScript/TypeScript or React.
• 
  
• Work alongside full‑stack developers to translate designs into production code, ensuring accessibility, performance and adherence to design systems .
• 
  
• Establish Design Systems & Best Practices
• 
  
• Define and maintain a scalable design system with pattern libraries, UI components and design tokens.
• 
  
• Champion UX best practices such as usability testing, heuristic evaluations and inclusive design .
• 
  
• Evaluate emerging AI design tools and generative capabilities to accelerate design workflows.
• 
  
• Cross‑Functional Collaboration
• 
  
• Communicate design decisions effectively to stakeholders, including product managers, AI scientists, clinicians and business leaders .
• 
  
• Participate in Agile ceremonies, provide UX input on backlog prioritisation and contribute to sprint planning and reviews .
• 
  

Qualifications & Experience

• Experience:
• 
  
• 6-10 years of UI/UX design experience with at least 3–5 years designing complex SaaS platforms or AI‑enabled products in healthcare, med‑tech or regulated industries.
• 
  
• Demonstrated success leading end‑to‑end design projects—from discovery through research, prototyping, user testing and production.
• 
  
• Strong understanding of AI concepts (generative AI, NLP, predictive analytics) and how they impact user experience.
• 
  
• Skills:
• 
  
• Expert proficiency with Figma and similar design tools like Sketch, Adobe XD and ProtoPie.
• 
  
• Strong knowledge of design systems, human‑centered methodologies and data‑driven UX decision‑making .
• 
  
• Proficiency in front‑end technologies (HTML5, CSS3/SASS, JavaScript/TypeScript or React) and understanding of responsive design and accessibility standards .
• 
  
• Ability to communicate designs and concepts clearly and persuasively to non‑design audiences .
• 
  
• Experience with Agile/Scrum, CI/CD workflows and collaboration tools such as Jira, Confluence and Git.
• 
  
• Preferred:
• 
  
• Familiarity with healthcare regulations (HIPAA, SaMD) and designing compliant user experiences.
• 
  
• Experience working with global teams (US, India, EMEA) and designing multi‑language interfaces.
• 
  

What Success Looks Like

• Deliver intuitive, accessible interfaces that empower clinicians and researchers to leverage AI‑driven insights with minimal friction.
• 
  
• Establish a cohesive design system across the IntraIntel.ai platform and ensure consistency across modules.
• 
  
• Collaborate closely with development teams to ensure seamless hand‑offs and high‑quality implementation of UI components.
• 
  
• Mentor junior designers and developers, fostering a culture of experimentation, empathy and user advocacy.
• 
  

Application & Evaluation

Candidates should be prepared to present a portfolio demonstrating complex project work, particularly AI‑enabled or healthcare‑related interfaces. We value clear communication, a passion for solving real‑world problems and the ability to translate technological possibilities into human‑centered solutions.

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Department: International Tele Sales

Target Markets: US, Canada, Australia

About the Role:

We are looking for dynamic and persuasive professionals to join our International Sales team as VIP Product Counsellors. This role involves connecting with international clients, understanding their requirements, and offering them tailored solutions for our premium products/services.

Key Responsibilities:

• Engage with potential customers from international markets (US/Canada/Australia) via phone calls.
• Explain product features and benefits in a clear and compelling manner.
• Build strong customer relationships to ensure high conversion rates.
• Follow up on leads and close sales effectively.
• Maintain accurate records of interactions and transactions in the CRM system.
• Adhere to company policies and deliver excellent customer service.

Requirements:

• Gender: Male candidates only (as per role requirement).
• Excellent communication skills in English.
• Prior experience in international sales or BPO voice process preferred.
• Willingness to work in night shifts.
• Goal-oriented with a customer-first mindset.
• Quick learner with a positive attitude.

Position – Shift Manager 

Duties & Responsibilities 

• Managing retail operations, including cash, store operations, inventory, and shelf-life management. 
• Driving store-level, corporate, and bulk-order sales. 
• Managing store assets and equipment. 
• Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material. 
• Supporting Store Manager to minimize the product expiration. 
• Check sales cash, float and petty cash with denomination & update Store Manager.  
• Team grooming to be maintained as per company standard. 
• Executing and maintaining in-store visual merchandising. 
• Resolving customer concerns in a diplomatic manner.  

Qualifications & Skill Requirements 

• Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred. 
• Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality. 
• Excellent customer handling skills and communication. 
• Must be well organized and diligently structured in their approach to any engagement. 
• An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.  

Reporting Manager: Store Manager 

• 3+ years of experience in Front-end developement using Angular/Angular.js
• Good understanding of Core JavaScript.
• In-depth knowledge of the Angular framework.
• Good command of TypeScript.
• Thorough knowledge of web markup, primarily focusing on HTML language and CSS.
• A degree of experience with RESTful API integration.

We are looking for a Curriculum Content Developer and Designer for Computer Science (Coding) subject from Grade 1 to 10. The curriculum Designer’s responsibilities include creating detailed, engaging curriculum and quality resources. You should be passionate about learning and aware of how digital technology has reshaped education. You should have excellent technical writing, research, and communication skills. Selected candidate will be responsible for grade wise content outlines, preparing detailed interactive content, examples, assessments, training modules, teachers manual etc.

Job Responsibilities:

• Conduct research and develop quality curricula and learning resources.
• Create stimulating lesson plans and recommend interesting additional resources.
• Develop a range of digital resources to optimize classroom learning.
• Write engaging content that allows learners to meet their learning goals
• Visualize and conceptualize graphics that suit the target audience
• Create high-quality assessment questions for evaluating students’ skills
• Create supplementary teacher and student guides, as well as resource packs.
• Collaborate with other writers, graphic designer, and web designers to create new learning resources.
• Create tests, exams and other formal and informal assessments to gauge the effectiveness of curriculum.

Skills Desired:

• Degree in Education and having excellent knowledge of HTML, CSS, JavaScript, Python, AI, ML, IoT and DBMS.
• Computer Science / IT teaching experience will add advantages
• Master’s degree preferable
• Excellent collaboration, and written and verbal communication skills.
• Willingness to learn new skills
• Strong digital and research skills.
• Strong planning skills, vision, creative intelligence.

Eligibility Criteria:

• Having 1-5 year of experience in similar domain.
• Appropriate educational background (minimum- Graduate in Computer Science /BE /B.Tech in Computer Science)
• Good knowledge in computer programming languages

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

Improvement of monitoring systems

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops

- Incident analysis and fixing

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience of working with git

Preferred experience

 Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF) 

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience administering Atlassian products

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking