11+ BSM Jobs in India

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Should be good if experience . else intern are most welcome first. unlimited incentives will be provided

 Job Description: AI/ML Engineer

Location: Bangalore (On-site)  

Experience: 2+ years of relevant experience

About the Role:

We are seeking a skilled and passionate AI/ML Engineer to join our team in Bangalore. The ideal candidate will have over two years of experience in developing, deploying, and maintaining AI and machine learning models. As an AI/ML Engineer, you will work closely with our data science team to build innovative solutions and deploy them in a production environmen

 Key Responsibilities:

- Develop, implement, and optimize machine learning models.

- Perform data manipulation, exploration, and analysis to derive actionable insights.

- Use advanced computer vision techniques, including YOLO and other state-of-the-art methods, for image processing and analysis.

- Collaborate with software developers and data scientists to integrate AI/ML solutions into the company's applications and products.

- Design, test, and deploy scalable machine learning solutions using TensorFlow, OpenCV, and other related technologies.

- Ensure the efficient storage and retrieval of data using SQL and data manipulation libraries such as pandas and NumPy.

- Contribute to the development of backend services using Flask or Django for deploying AI models.

- Manage code using Git and containerize applications using Docker when necessary.

- Stay updated with the latest advancements in AI/ML and integrate them into existing projects.

Required Skills:

- Proficiency in Python and its associated libraries (NumPy, pandas).

- Hands-on experience with TensorFlow for building and training machine learning models.

- Strong knowledge of linear algebra and data augmentation techniques.

- Experience with computer vision libraries like OpenCV and frameworks like YOLO.

- Proficiency in SQL for database management and data extraction.

- Experience with Flask for backend development.

- Familiarity with version control using Git.

 Optional Skills:

- Experience with PyTorch, Scikit-learn, and Docker.

- Familiarity with Django for web development.

- Knowledge of GPU programming using CuPy and CUDA.

- Understanding of parallel processing techniques.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Demonstrated experience in AI/ML, with a portfolio of past projects.

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.

 Why Join Us?

- Opportunity to work on cutting-edge AI/ML projects.

- Collaborative and dynamic work environment.

- Competitive salary and benefits.

- Professional growth and development opportunities.

If you're excited about using AI/ML to solve real-world problems and have a strong technical background, we'd love to hear from you!

Apply now to join our growing team and make a significant impact!

Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses. 

Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.

What you get to do in this role:

Work on extremely high scale RUST web services or backend systems.

Design and develop solutions for highly scalable web and backend systems.

Proactively identify and solve performance issues.

Maintain a high bar on code quality and unit testing.

What you bring to the role:

5+ years of hands-on software development experience.

At least 2+ years of RUST development experience.

Knowledge of cargo packages for kafka, redis etc.

Strong CS fundamentals, including system design, data structures and algorithms.

Expertise in backend and web services development.

Good analytical and troubleshooting skills.

What will help you stand out:

Experience working with large scale web services and applications.

Exposure to Golang, Scala or Java

Exposure to Big data systems like Kafka, Spark, Hadoop etc.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Responsibilities :

1. Set up marketing email automation.
2. Deploy emails and email templates and analyze results.
3. Set up marketing landing pages, product carts, and coupons.
4. Analyze revenue from marketing campaigns and produce reports, including updates on the progress towards goals for new subscribers and renewal marketing and recommendations for improvements.
5. Assist with maintaining, updating, and ensuring the accuracy of our marketing database and lists.
6. Maintain and manage lead gen efforts.
7. Collaborate with other team members and departments on marketing projects and opportunities.
8. Write and edit marketing copy, messages, and campaigns.
9. Set up print marketing materials.
10. All other responsibilities as assigned.

Requirements :

1. An associate degree or higher, preferably in marketing or a related field
2. Excellent written and verbal communication skills
3. Excellent ability to write and edit marketing copy
4. Experience with email marketing
5. Knowledge of basic HTML
6. Ability to work in a fast-paced environment

• 5 years of experience as Java/Jee Developer, Springboot
• Good knowledge of OOPS concepts.
• Experience in Java8, JSP, Spring Core, Spring MVC, Spring Rest & Spring JPA Repository
• Experience in Hibernate, relational databases and sql.
• Experience in Rest API development.
• Experience in implementation of Jasper Reports
• Familiar with Git & Maven

Designing products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will design rule-breaking mobile applications, web applications, websites, Progressive Web apps, IoT design solutions, Voice solutions using practices of User experience design and User interface design. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of UX and UI, which includes, Information architecture, empathy map creation, user research, user interviews, low fidelity and high fidelity wireframes, designing UI screens using Adobe XD, prototyping and design hand off to developers 
2. Experts in English language
3. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
4. You have the ability to explain your design and come up with out of the box design solutions for mobile applications and web sites
5. You are a smart and energetic talent from design background
6. Based on the situations you can contribute individually or work with team and make work productive and fun
7. In terms of day to day work, for 6 months to 1 year you should have done the following:
1. Completed a bootcamp or formal training in UX/UI design 
2. Designed at least 2 mobile apps or websites
3. Thorough understanding of Information architecture, Microcopies, Typography, Material design systems, Cupertino design system, Visual designs, icons and illustrations
4. Conducting user research interviews and design Mood boards
5. UX testing once the product is live
6. Collaborative design workflows using Adobe XD and Framer
7. Documenting your design work based on Style guides
8. Knowledge of Microcopies is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival