
As a Lead Administrator, you should be able to act as a single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects

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performance data
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What we’re looking for:
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• Preferably experience 2 – 4 years
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· Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
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· Understand complex requirements of the prospects and bringing up the projects for the company.
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· Independently collaborate with the technical
· team for presentation with prospects.
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1.Demonstrating the product features to new customer (Online or Onsite)
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6.Regular follow-ups on any pending sign-off’s from stakeholders.
7.Regular follow-ups with Dev Team to complete the pending requirements.
8.Responsible for preparation of Use Case Document in collaboration with Testing team
9.Follow-up with client on further clarifications on requirements along with any additional information.
10.Scheduling the meetings with Client & Dev team for any technical clarifications
11.Responsible to maintain Requirements Tracker & ensure updating the same on daily basis or Weekly basis for project status reporting to Management
12.Responsible to maintain Work Tracker on BRD, FSD, Prototype or any other document & ensure updating the same on daily basis or Weekly basis for status reporting to Management
13.Validating the requirements as per BRD, SRS, FSD or Prototype or any other business document & ensure the readiness of the system.
14.Responsible for requirements verification – Functional or Regression Testing (if necessary)
15.Preparation of Release Notes & sharing the same with Client.
16.Handing over the user manuals
17.Regular follow-ups with Dev Team on pending tickets or issues raised by Client team.
18.Answering Request for Proposal (RFP) & Request for Information (RFI).
19.Preparation of Solution Approaches (applicable for New & Maintenance projects), Proposal Document (Applicable for Maintenance projects).
20.Preparation of Business Presentations (Power-Point Presentations) or Project Status Meeting presentations.
21.Preparation of Brochures
22.Responsible to answer Magazine or Interview Questions shared by Media








