BSM Consulting-L3 (AppDynamics/MF)
at Wipro
BSM Consulting-L3 (AppDynamics/MF) at Wipro · Remote, Greater noida, Delhi, Gurugram, Noida · 5 - 8 years · ₹5L - ₹20L / yr · Profitable · Remote friendly · Posted 2 Feb 2021
5 - 8 yrs
₹5L - ₹20L / yr
Remote, Greater noida, Delhi, Gurugram, Noida
Skills
BSM
AppDynamics
Business service management
Vendor Management
Key skills required for the job are:\\n MF BSM - Business Service Management-L3, BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects
As a Lead Administrator, you should be able to act as a single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects
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About Wipro
Founded :
2018
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System Integration services & solutions.
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Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort