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MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, 

MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com.

Role Overview

The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 2-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.

Key Objectives-

• Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
• Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
• Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.

Responsibilities-

• Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
• Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
• Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
• Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
• Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities.
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Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
• 2 to 6 years of relevant experience in enterprise account management within the SAAS or allied industries.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Strong business acumen and the ability to understand complex customer environments.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
• Proficiency in using CRM tools and other sales productivity software.
• Knowledge of the Indian enterprise market and telephony solutions is advantageous.
• Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
• Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

• You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
• You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
• You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
• You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team

Senior Data Scientist

Your goal: To improve the education process and improve the student experience through data.

The organization: Data Science for Learning Services Data Science and Machine Learning are core to Chegg. As a Student Hub, we want to ensure that students discover the full breadth of learning solutions we have to offer to get full value on their learning time with us. To create the most relevant and engaging interactions, we are solving a multitude of machine learning problems so that we can better model student behavior, link various types of content, optimize workflows, and provide a personalized experience.

The Role: Senior Data Scientist

As a Senior Data Scientist, you will focus on conducting research and development in NLP and ML. You will be responsible for writing production-quality code for data product solutions at Chegg. You will lead in identification and implementation of key projects to process data and knowledge discovery.

Responsibilities:

• Translate product requirements into AIML/NLP solutions

• Be able to think out of the box and be able to design novel solutions for the problem at hand

• Write production-quality code

• Be able to design data and annotation collection strategies

• Identify key evaluation metrics and release requirements for data products

• Integrate new data and design workflows

• Innovate, share, and educate team members and community

Requirements:

• Working experience in machine learning, NLP, recommendation systems, experimentation, or related fields, with a specialization in NLP • Working experience on large language models that cater to multiple tasks such as text generation, Q&A, summarization, translation etc is highly preferred

• Knowledge on MLOPs and deployment pipelines is a must

• Expertise on supervised, unsupervised and reinforcement ML algorithms.

• Strong programming skills in Python

• Top data wrangling skills using SQL or NOSQL queries

• Experience using containers to deploy real-time prediction services

• Passion for using technology to help students

• Excellent communication skills

• Good team player and a self-starter

• Outstanding analytical and problem-solving skills

• Experience working with ML pipeline products such as AWS Sagemaker, Google ML, or Databricks a plus.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more, to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal-opportunity employer

Dear Candidate,

Greetings from HCL Technologies Ltd.

• Make sense of Cyber security and compliance frameworks that apply to your business or industry
  • Identify business risks, taking into account the role of your hosting service provider
  • Determine which Cyber security controls are required to mitigate your identified risks
  • Improve collaboration and communication during Cyber security Incident mitigation and response.
  • Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
  • Document and track efforts for evidence collection and audit preparation

• will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
• provide implementation and ongoing operation of Security management framework;
• be responsible for coordinating activities to address the key Security risk exposures;
• ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
• direct the design of controls to address emerging or new Security risk and compliance requirements;
• carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
• implement, monitor and report on key Security risk indicators to identify and address emerging risks;
• coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
• manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
• review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
• incorporate vulnerability testing as an integral part of change management
• Should have good knowledge of Cyber Security Framework and controls
• CISA ,CISM or CISSP certification should be preferred.
• Have good understanding of Security policy and process along with ITSM process.

What you need to have:

• 1-2 years of work experience, preferably in a startup
• An engineering degree from a reputed college or University
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout