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Responsibilities • communicate with internal colleagues to understand the needs of departments and the organisation as a whole; • work with external stakeholders to understand and investigate feedback into the service/function/product provided; • consider the opportunities and potential risks attached to the suggestions you have made; • gain agreement, usually from senior management, of the best method of introducing your recommendations to the business; • communicate the benefits of your recommendations across departments and help to address any uncertainty and concern; • produce written documentation to support your work, report on your findings and to present to stakeholders when necessary; • excellent wireframing and documentation skills • experience in wireframe tools, writing use case, user stories, SRS, BRDs, FRDs etc • communicating with client and customers • support the staff and teams in making the recommended changes, including helping to resolve any issues; Skills You will need: • excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties; • the ability to work under pressure on multiple projects within your project timeframes; • a passion for creating solutions with a positive attitude to change; • excellent analytical skills and an informed, evidence-based approach;
