BCOM freshers

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. 

About the Role

We are seeking a detail-oriented QA Engineer with strong expertise in automation testing, test planning, and cloud technologies. The ideal candidate will ensure the quality and reliability of our products through rigorous manual and automated testing, while also contributing to continuous improvement in our CI/CD pipeline and cloud-native environments.

Responsibilities

• Design, develop, and execute test plans, cases, and scripts for functional, integration, system, regression, and UAT testing.
• Build and maintain automation frameworks for E2E and API testing (Playwright, SoapUI, or similar).
• Integrate automated test suites into CI/CD pipelines to enable continuous testing.
• Collaborate with developers, product managers, and DevOps engineers to ensure high-quality software delivery.
• Perform defect tracking, reporting, and root cause analysis to drive continuous improvement.
• Apply knowledge of AWS cloud-native services and Terraform to support testing in cloud-based environments.
• Write and maintain reusable test automation scripts with JavaScript/TypeScript.
• Support release validation, performance checks, and production monitoring as needed.

Must-Have Requirements

• Strong experience in test planning & execution (functional, integration, regression, UAT).
• Hands-on with automation testing frameworks (Playwright, SoapUI, etc.).
• Proficiency in JavaScript with basic understanding of TypeScript and SQL.
• Experience with Terraform and good exposure to AWS Cloud Native services.
• Ability to integrate test automation with CI/CD pipelines.

Nice-to-Have Skills

• Familiarity with other automation tools (Selenium, Cypress, Postman, etc.).
• Experience in performance testing and security testing.
• Knowledge of Docker/Kubernetes for containerized environments.
• Strong analytical and problem-solving skills.

Job Details:

As a Software engineer you will be able to challenge the idea of “impossible”, producing results that are elegant, simple and don’t require a team of experts to decode. You are driven by innovation, fresh ideas and new ways to produce high quality solutions. 

Job Description:

Position Summary:

We are looking for a Cloud developer responsible for the development and maintenance of cloud applications deployed in AWS environment. Your primary focus will be the development of such applications and their integration with other services. A commitment to open mind, problem solving, ability to learn, and creating quality products is essential.

Responsibilities:

• Ensure the performance, quality, and responsiveness of services
• Collaborate with a team to define, design, and ship new features
• Innovative thinking of finding solutions to needs
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, automatization and documentation
• Use Agile Scrum Methodology for software development
• Develop unit tests for all new code
• Provide code reviews for all new code and participate to code reviews of other people
• Diagnose and resolve complex level issues of application
• Participate in interactions with all levels of personnel with different teams
• Design and build services on top of AWS

Skills:

• Strong knowledge of Python
• Strong knowledge of Web Services (Rest or SOAP APIs)
• Strong knowledge of React JS or any other JavaScript
• Solid understanding of object-oriented programming
• Knowledge of Java and Spring Boot is good to have
• Knowledge of AWS is good to have
• Knowledge of TypeScript is good to have
• Knowledge of Linux is good to have
• Knowledge of HTML and CSS is good to have
• Knowledge of AWS CloudFormation is good to have
• Knowledge of Elasticsearch is good to have
• Familiarity with continuous integration
• Any authorized Java, AWS, Linux, or Python certifications will be value added
• Min 2 years of work experience in relevant technologies
• Excellent interpersonal and written communication skills

Flutter Mobile App Developer

Experience Level: 1+ Years

Job Description:

We are seeking a talented Flutter Mobile App Developer with 1+ years of experience in Android mobile app development. If you are passionate about Flutter and possess the skills and knowledge outlined below, we encourage you to apply and be part of our innovative team.

Responsibilities:

• Develop and maintain mobile applications using Flutter.
• Showcase proficiency in Flutter development.
• Implement the MVVM architectural pattern to ensure clean and scalable code.
• Work with API and local data to deliver robust app functionality.
• Stay updated on all the latest Flutter widgets and their usage.
• Apply BLOC design patterns for efficient state management.
• Understand the Flutter app lifecycle and its intricacies.
• Familiarity with cloud messaging APIs and push notifications for both Android and iOS.
• Have experience in successfully submitting Android apps to the Google Play Store.
• Have experience in iOS app submission in the Apple App Store.
• Ensure the performance, quality, and responsiveness of mobile applications.

account management experience specifically with a Market Research Agency or Online Provider  Candidate Requirements: • Bachelor's degree in related field or equivalent work experience • Candidates must have 6+ years of account management experience specifically with a Market Research Agency or Online Provider coming equipped with a demonstrated network and proven track record • Excellent and effective verbal and written communication skills in English • Knowledge of project management tools and concepts • Proficiency with MS Word & Excel Key Responsibilities: These include the following. Other duties may be assigned at the discretion of management in the context of the role: • Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate • Drafting proposals & quotations for Quantitative projects as well as Qualitative projects • Planning projects and budgets i.e. work weeks estimates, operations capacity, gross profit, Cost estimation on operations • Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives • Partner with Business Development and Alliances team to onboard new clients and partners • Report on key performance metrics   

Position Name: Full Stack Developer

Department: Engineering

Industry: Digital Marketing

Location: Hyderabad

Employment Type: Full-time

Reporting Manager: Staff Software Engineer

TapClicks is looking for a Full Stack Developer to strengthen our team as well as build an industry-leading product suite and great culture. The ideal candidate is highly motivated and goal-driven with excellent problem-solving skills.

In this position, you will have the opportunity to fill a crucial role in our talented engineering organization: architecting, implementing, and maintaining vital parts of our products. Strong communication skills are key, as you will regularly collaborate cross-functionally with other engineers as well as the Product, Design, and QA teams to spec, build, test, and deploy features.

If you have a passion for building great products for customers, working in a fast-paced environment, and challenging yourself to become better at your craft, there’s a place for you here at TapClicks.

• Write clean, high-quality, high-performance, maintainable code
• Take ownership for significant functionality within our products, from implementation to iteration based on feedback and beyond
• Comfortably switch between frontend and backend development as needed
• Work with enormous amounts of data
• Participate in code reviews
• Effectively communicate and collaborate with cross-functional teams

Technical Competencies

• Effective use of debugging, unit testing, and integration testing tools
• Strong frontend development experience with a JavaScript framework
• Must have working experience with RESTful  API
• Willing to work with MongoDB, PHP 7, MySQL, Node, Typescript / Javascript
• Good to have knowledge on Vue JS
• Strong understanding of OOPS concepts
• Experience with agile software development practices

Non-Technical Competencies

• Strong communication skills, both verbal and written
• Self-motivated, with a passion for learning and continuous self-improvement

Minimum Qualifications:

• Bachelor's Degree in Engineering or similar degree
• 2-4 years of professional experience as a software developer

Preferred Qualifications

• Backend development experience 
• Experience with JavaScript unit testing frameworks, e.g.  Mocha
• Experience with Restful API 
• Experience with building responsive web applications

Benefits of Working For TapClicks

• The opportunity to work in an entrepreneurial, fast-growing, and successful business environment
• Health Insurance coverage
• Competitive employee benefits
• Paid Time Off (Earned leaves, Public Holidays and others)

TapClicks understands that Diversity and Inclusion is a powerful enabler for business performance. We are an equal-opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local law. 

Responsibilities

• Work towards making the interface of the Flam app & website visually world-class, clean and legible, intuitive to understand, and aesthetically appealing.
• Experienced in collaborating with Product Managers, UI/UX Designers, and Developers to see an idea through conceptualization, design, validation, and development
• Collaborate with team members from the Tech, Marketing, and Community teams
• Exceptional in terms of customer empathy, human-centric UI designs
• Good understanding of UX principles, Information Architecture, Usability techniques, and UI patterns

Requirements

• 3+ years of experience in building user interface
• Visual design sense across the board
• Designing UIs / Applying illustration skills to UIs
• Typography
• Communication with peers and clear articulation of thoughts and decisions
• Motion Design and Illustration Skills, Micro-animations of illustrations is a plus

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage