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- Finding creative solutions to product, technical, organisational and resource challenges.
- Partnering with fellow leaders to build a collaborative design, engineering and product culture.
- Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management.
- Work cross-functionally to identify workflow issues and integrate procedural improvements.
- Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges.
- Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated.
- Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization.
- Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment.
- Help develop process improvements for Design Operations as a whole.
- Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces.
- Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts.
- Make design decisions based on good judgement, experience, research, and data.
- Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday
- Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience.
What You'll Need
A strong product design portfolio that demonstrates how you design to solve customer needs.
- Excellent people management Skills
- Leadership Skills
- Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin.
- Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns).
- Deep understanding of design principals and industry trends.
- Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale.
- Readily give and receive constructive feedback.
- Expert partnering with cross functional teams in launching new products and improvements to existing features.
Added Points
- Experience working in and navigating a corporate environment independently.
- Delivered successful design for responsive web, iOS and Android.
- Experience building efficient scalable systems or in eCommerce.
- Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field.
Skillset
- Mock ups : Sketch, Axure, Figma
- Usability test : Morae, WebEx Remote UTs
- Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator.
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
- Fresher can apply
- We are looking for a motivated and enthusiastic Full Stack Developer Trainee to join our dynamic team.
- As a trainee, you will work under the guidance of senior developers to design, develop, and maintain web applications.
- This is an excellent opportunity for individuals looking to start their career in web development and gain hands-on experience with modern technologies.
- Basic understanding of front-end technologies such as HTML, CSS, and JavaScript.
- Familiarity with back-end technologies like Node.js, Python, Ruby, Java, or PHP.
- Knowledge of databases (SQL and NoSQL) and web server technologies.
- Ability to work collaboratively in a team environment and effectively communicate ideas.
- Strong problem-solving skills and attention to detail.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
- Day shift
- Monday to Saturady
Work Location: In person
Designation : Java developer
Experience : 6yrs
Must have skills
6 to 8 years
Java, JEE, Spring Boot, Microservices, REST
Good knowledge of data structures and algorithm concepts
Mandatory skills
- CSG Singleview (even a little exposure with any component is good enough).
- At least One telecom project experience, i.e., billing /charging or rating modules.
- Broad understanding of UNIX operating environment
- Hands-on experience in developing and executing test plans and scripts
Secondary exp:
- Experience with multi-user, complex software applications
- Mix platforms such as Windows/ Linux
- Able to gain a basic understanding of client requirements.
- Agile methodology experience and knowledge of testing methodology.
- Significant experience of working in front-end web development
- Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or Materialize
- Angular Material, Chart Libraries(D3, Leaflet, Amchart etc).
- Solid understanding and development experience in Angular
- Experience with Typescript
- Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
- Experience consuming REST APIs
Location:Bangalore / Chennai
Type: Permanent
Company Type: AI / Digital Product Design Service based
Job Description
* Experience in C/C++ and have strong experience embedded application development and integration in Linux
* Good in creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability
* Debugging, profiling, and performance optimization skills
* Have experience working in a fast paced Agile/Scrum environment- Extensive experience in Javascript / NodeJS in the back end
- Front end frameworks such as Bootstrap, Pug, Jquery
- Experience in web frameworks like ExpressJS, Webpack
- Experience in Nginx, Redis, Apache Kafka and MQTT
- Experience with MongoDB
- Experience with Version Control Systems like Git / Mercurial
- Sound knowledge in Software engineering best practices
- Sound knowledge in RestFul API Design
- Working knowledge of Automated testing tools
- Experience in maintaining production servers (Optional)
- Experience with Azure DevOps (Optional)
- Experience in digital payments or financial services industry is a plus.
- Participation in the processes of strategic project-planning meetings.
- Be involved and participate in the overall application lifecycle.
- Collaborate with External Development Teams.
- Define and communicate technical and design requirements, understanding workflows and write code as per requirements.
- Develop functional and sustainable web applications with clean codes.
- Focus on coding and debugging.
- Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
- Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
- Having experience in a broader Informatica toolset is strongly preferred
- Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
- Passionate coders with a strong Application development background
- Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
- Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
- Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
- Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
- Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
- Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
- Very strong scripting background (C/bourne shell/Perl/Java)
- Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
- Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
QUALIFICATION :Any UG /PG Degree DESIGNATION : Business Development Executive Skill Set: Technical & Solution Sales & Marketing, Job Description: - Responsible for Cold Calling, requirement gathering, analyse, coordinate with technical team and customer. - Manage and Response for RFP's/RFI's/EOI's. - Create Proposals and Follow-ups till closure. - Candidate would be responsible for Leads generation, tracking, follow-up and Database management. - Collection of data for marketing activities from different sources like LinkedIn other online portals. - Strong in Analytical, Planning and Coordination. - Should be Energetic, Passionate and Positive Attitude. - Learning attitude is MUST. * Excellent in written and oral communication skills. - Sound Knowledge in MS-Office (Excel & Power Point). Preference: - Immediate Joiners - Candidates In & Around Tambaram Interview Process: 1. Functional Discussion 2. HR Preference: IMMEDIATE JOINERS. EXPERIENCE : 0 to 1 Year CATEGORY OF JOB : Sales & MarketingWALKIN DATE : 03Dec to 08Dec2018 WALKIN TIME : 10:30 A.M TO 4:30 P.M Note: * Refer your Friends for the same. * Candidates with relevant skillset and experience only will be entertained. * Candidates appeared for the interview within 3 months period of time is not eligible. * Preference - Candidates in and around Tambaram.




