Chief Risk Officer

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

Role Description

This is a full-time on-site role for a Product Designer at Robylon AI in Bengaluru. The Product Designer will be responsible for visual design, design thinking, user research, product design, and UX research tasks on a day-to-day basis.

Qualifications

• 0-2 years of experience
• Visual Design and Product Design skills
• Experience in Design Thinking
• User Research and UX Research skills
• Strong portfolio demonstrating past design projects
• Proficiency in design tools like Adobe Creative Suite, Figma, or Sketch
• Knowledge of AI technology and customer support processes is advantageous
• Bachelor's degree in Engineering, Technology, Design, Human-Computer Interaction, or related field

Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.

Responsibilities

· Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

· Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.

· Determining and managing tasks, issues, risks, and action items.

· Scheduling and facilitating scrum events, meetings, and decision-making processes.

· Monitoring progress and performance and helping teams to make improvements.

· Planning and organizing demos and product/system testing.

· Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

· Tracking project processes, deliverables, and financials.

· Preparing and presenting status reports to stakeholders.

Requirements

· Bachelor's degree in computer science, information technology, or a relevant field preferred.

· 6+ years of experience as a Scrum Master

· 3-4 implementation of LCNC platforms like Mendix.

· Ability to analyze and think quickly and to resolve conflict

· Ability to work with internal stakeholders and vendors

· Strong communication, interpersonal and mentoring skills

· Ability to adapt to a changing environment

· Self-motivation and ability to stay focused in the middle of distraction

What are the Key Responsibilities:

• Design NLP applications
• Select appropriate annotated datasets for Supervised Learning methods
• Use effective text representations to transform natural language into useful features
• Find and implement the right algorithms and tools for NLP tasks
• Develop NLP systems according to requirements
• Train the developed model and run evaluation experiments
• Perform statistical analysis of results and refine models
• Extend ML libraries and frameworks to apply in NLP tasks
• Remain updated in the rapidly changing field of machine learning

What are we looking for:

• Proven experience as an NLP Engineer or similar role
• Understanding of NLP techniques for text representation, semantic extraction techniques, data structures, and modeling
• Ability to effectively design software architecture
• Deep understanding of text representation techniques (such as n-grams, a bag of words, sentiment analysis etc), statistics and classification algorithms
• Knowledge of Python, Java, and R
• Ability to write robust and testable code
• Experience with machine learning frameworks (like Keras or PyTorch) and libraries (like sci-kit-learn)
• Strong communication skills
• An analytical mind with problem-solving abilities
• Degree in Computer Science, Mathematics, Computational Linguistics, or similar field

We are looking for a Full Stack Engineer for a client of ours, that is headquartered in USA and is operating in the field of health tech space, offering an innovative solution for dominate health issues. The company is well funded and backed by investors like Sequoia Capital.

They are looking for people who are interested to join their company and help them make an impact on their product development and growth.

In this role you will be part of the Product Engineering Team, and will be responsible for working with cross functional teams.

Experience Required

5+ years experience, having worked on both frontend and backend development - hands on development experience from front end, middle tier and back end.

3+ years of experience building Restful web service using node.js

3+ years of experience for writing batch/cron jobs using Python and shell scripting

3+ years of experience in web application development using javascript and ReactJs

Have understanding of javascript, Typescript, HTML, CSS, JSON, Rest based applications

Experience in database techs - mongodb, mysql, redis, elastic search

Experience of building applications deployed on the cloud using AWS, Docker and kubernetes

Good to have : - understanding of code versioning tools like Git

Experience or understanding of JS based build tools like Grunt, Gulp, Bower, Webpack and NPM

Good communication, willingness to work in a diverse team, and a fast paced environment would be a requirement to be successful in this role.

Education Experience

Degree in Computer science would be preferred / equivalent professional experience in product companies.

Technovert is not your typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place.

Our clients find us at our best when we are challenged with the toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more.

Our global delivery model has earned the trust and reputation of being a partner of choice.

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that deliver unparalleled performance with a holistic approach in the Technology Arena.

Responsibilities:

As a Senior UX Designer, you would be responsible to drive the UX process to deliver high-quality software/product designs and coordinate with the other UX and UI designers to see these designs come to life.

The role involves extensive interaction with the customers to understand their needs and pain points and to be able to show empathy and build designs that exceed the needs.

Must-Have: 

• A Curious Mind
• Empathy and Intuition
• Strong Analytical Skills
• Strives to understand the problems before thinking of a solution
• Language
• Typography
• Design and UX architecture

Nice to Have:

• Product Design Experience
• Strong grasp of design systems
• Knowledge of one or more of Figma, Adobe XD, Sketch

Qualification: 

• Any graduate.
• 3+ years of user experience design experience.
• Excellent written and communication skills.

We all know what are designs, but yet to face that WOW Design, if that can be brought to us by you then apply now!

Job Summary

We are looking for developers who can meticulously analyze project requirements and carry forward the development of backend modules which are highly robust and scalable.

Responsibilities and Duties:

• Development (Coding).
• Code Management (Code Reviews, Maintaining Code Standards).
• Repository Management (Branches, Tags, Documentations).
• Concept feasibility checks.
• Managing a team of 3 - 5 members.

Qualifications and Skills:

• With 3 -5 years of experience in the technology domain.
• Entrepreneurial and self-motivated mindset.
• Experience with web technologies such as:
• HTML5/CSS3
• React or Angular (Experience with server side development)
• Java Spring Boot (Preferred)
• PostgreSQL, MongoDB
• Bonus: C# .NET Core, NodeJS
• Strong data structures, algorithms and design patterns knowledge.
• Deep knowledge of web related technologies such as sockets, REST framework, GraphQL (Bonus), etc.
• Experience working in early stage startups (Bonus).
• Experience in real-time communication products.
• Experience in client communications.
• Would be bonus: Experience working with R&D teams, Prototyping, Hypothesis Testing.

Immediate Joining/Notice period-30days

Job Type: Full-time

Experience: 3 -5 years

Qualification: BE/BTech/MCA.

Location: HSR Layout, Bengaluru, Karnataka

Employment Type

Full-time

Desired Candidate Profile

1. Exp. In online bidding on various portal like Elance, Guru, Freelancer, Odesk, Upwork etc.
2. Expert in generating business from online bidding.
Writing proposals, costing and negotiations.
3. Prospect for potential new clients and turn this into increased business.
4. Candidate should be flexible in working hours.
5. Generate new business leads for Web design, graphic design, web development & internet marketing.