Roles & Responsibilities:
Handle inbound and outbound calls to address customer queries and provide resolutions.
Communicate effectively with customers in a polite and professional manner.
Manage customer interactions in a timely and efficient manner, ensuring high customer
satisfaction.
Maintain accurate records of customer conversations and follow up where necessary.
Collaborate with the team to meet individual and team performance metrics.
Adapt to dynamic customer requirements and handle escalations where required.
Qualifications & Skills:
Education: Minimum qualification: 12th Pass.
Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).
Strong verbal communication skills and an ability to build rapport with customers.
Prior experience in a voice process or customer service is a plus but not mandatory.
Good listening and problem-solving skills.
Basic computer knowledge to manage call-related data and CRM tools.
Subodh Popalwar
Software Engineer, Memorres
About SR UNIVERSE TECH
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As an HR Intern, you will:
- Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
- Support onboarding processes by preparing documentation and conducting orientation sessions for new hires.
- Maintain and update employee records with accurate and confidential information.
- Help coordinate employee engagement activities and events.
- Participate in performance management and training initiatives.
- Provide administrative support for HR projects and daily operations.
- Ensure compliance with company policies and labor laws.
Qualifications and Skills:
- Pursuing or recently completed a degree in Human Resources, Business Administration, or a related field.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in MS Office (Word, Excel, PowerPoint).
- A keen interest in learning about HR practices and processes.
- Ability to handle sensitive information with discretion.
What We Offer:
- Hands-on experience in various HR functions.
- Mentorship and guidance from experienced HR professionals.
- Opportunity to contribute to real-world projects.
- A positive and inclusive work culture.
- Potential for future employment opportunities based on performance.
Amazon Web Services (AWS)
Jenkins
Roles & Responsibilities
- The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
- The role will entail building and manage relationships with the Insurance Companies.
- Establish relationships with business leaders and underwriters of all insurance companies.
- Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
- Be accountable for end-to-end group insurance product delivery for our partners.
- Maintain and improve the UAT sign off TATs as aligned by the organization.
- Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
- Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
- Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).
Requirements, Desired Skills and Experience
- 4 years of relevant experience with any Insurance Company
- 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
- Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
- Masters degree is a must
- Entrepreneurial mindset, networking, and relationship building are must-have competencies
- Ability to take initiative, be proactive and work independently as well as with team to drive results
UI/UX Design Internship at a stealth product startup.
You will learn:
Product Design
UX Research
UI Design
Managing all direct & indirect tax processes & compliance, books of accounts, scrutiny of books of accounts and Finalization of Book of Accounts.
Preparing MIS Reports, Stock Statement, Cash flow and various other
Provide assistance to external auditors in statutory audits.
Producing financial reports and discussing with Management on the Future Business
Plans, develop best available strategies and implement
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Researching, outlining, writing, and editing new and existing content
- Working closely with various departments to understand Products Specifications, Architectures
- Creating Technical documentation for the product
- Writing easy-to-understand user interface text, online help and developer guides
- Preparing User manuals of the product and developer guides
- Revising all documents as new update or issues arise
- Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities
What you need to have:
- B.Tech /B.E.; Any Graduation
- Strong experience in creating Technical documents like Product Specs, Project Charters, Application Notes, Architectural diagrams, Software API documents, Design documents, Survey forms, User guides, Patent applications and Management Presentations.
- Well experienced in planning, creating, and maintaining technical documentation.
- You must have the potential to grasp technology
- Preference will be given to candidates, with experience in Consumer-lifestyle companies, having good understanding of any of the product categories including Wearable (Band, Smartwatches), Hearables (TWS, Neckbank, Headphones), Alexa Speakers/ Voice Assistant, Soundbars, and any other consumer Electronics products
- Having experience working Multi-site, diversified team environment and good team player.
- Excellent English written and communication skills.
NextJs (Next.js)
NodeJS (Node.js)
React.js
Angular (2+)We have multiple open positions for full-stack engineers to work with us on a cutting-edge eCommerce trade analysis platform.
I am looking for multiple full stack MERN developers
Must have experience with:
- Typescript
- NextJS
- Firebase / AWS services
- Experience working on SaaS applications with a large codebase
Nice to have
- Tailwind
- DynamoDB
- Chart libraries such as ChartJS
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
NodeJS (Node.js)React.jsAngular (2+)
AngularJS (1.x)
MongoDBWe are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.
To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js-based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- At least two years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world.
In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see!
Job Profile:
- An Online Business Manager at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients. - The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What’s in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 2 weeks of training during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Project Management
- Ecommerce Assistance (Amazon Seller/Shopify)
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
The commitment to a long-term association is highly expected from the candidate. Also, since this is a remote position, you must be self-driven and organized
Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work in US time zones
Work Shift (either of the following may be allocated):
Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=e Ng
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/
Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup:
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?v=qHPMod_jzmA
Follow CutshortSubodh Popalwar
Software Engineer, Memorres