
Roles & Responsibilities:
Handle inbound and outbound calls to address customer queries and provide resolutions.
Communicate effectively with customers in a polite and professional manner.
Manage customer interactions in a timely and efficient manner, ensuring high customer
satisfaction.
Maintain accurate records of customer conversations and follow up where necessary.
Collaborate with the team to meet individual and team performance metrics.
Adapt to dynamic customer requirements and handle escalations where required.
Qualifications & Skills:
Education: Minimum qualification: 12th Pass.
Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).
Strong verbal communication skills and an ability to build rapport with customers.
Prior experience in a voice process or customer service is a plus but not mandatory.
Good listening and problem-solving skills.
Basic computer knowledge to manage call-related data and CRM tools.

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Key Responsibilities
Test Architecture & Design
- Architect test frameworks and infrastructure to validate microservices and distributed systems in multi-cluster, hybrid-cloud environments.
- Design complex test scenarios simulating production-like workloads, scaling, failure injection, and recovery.
- Ensure reliability, scalability, and maintainability of test systems.
Automation & Scalability
- Drive test automation integrated with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
- Leverage Kubernetes APIs, Helm, and service meshes (Istio/Linkerd) for automation coverage of health, failover, and network resilience.
- Implement Infrastructure-as-Code (IaC) practices for test infrastructure to ensure repeatability and extensibility.
Technical Expertise
- Deep knowledge of Kubernetes internals, cluster lifecycle management, Helm, service meshes, and network policies.
- Strong scripting and automation skills with Python, Pytest, and Bash.
- Hands-on with observability stacks (Prometheus, Grafana, Jaeger) and performance benchmarking tools (e.g., K6).
- Experience with cloud platforms (AWS, Azure, GCP) and containerized CI/CD.
- Solid Linux proficiency: Bash scripting, debugging, networking, PKI management, Docker/containerd, GitOps/Flux, kubectl/Helm, troubleshooting multi-cluster environments.
Required Skills & Qualifications
- 6+ years in QA, Test Automation, or related engineering roles.
- Proven experience in architecting test frameworks for distributed/cloud-native systems.
- Expertise in Kubernetes, Helm, CI/CD, and cloud platforms (AWS/Azure/GCP).
- Strong Linux fundamentals with scripting and system debugging skills.
- Excellent problem-solving, troubleshooting, and technical leadership abilities.
Job description
Role: Senior Content Editor
Job Type: Full-time
Exp: 4- 6yrs
Location: Ambattur, Chennai
Requirements:
Roles and responsibilities:
- Review and edit articles for grammar, spelling, punctuation, and style.
- Ensure clarity, coherence, and consistency in writing.
- Conduct meticulous final checks to catch any errors, inaccuracies, or formatting issues.
- Collaborate with writers to address feedback and make necessary revisions.
- Uphold and enforce high editorial standards to maintain the publication's credibility.
- Verify the accuracy of information, perform fact-checking, and address any discrepancies.
- Execute the final approval process for articles before publication.
- Utilize content management systems (CMS) to publish and schedule articles and multimedia content.
- Manage tight deadlines and prioritize tasks effectively to meet publishing schedules.
- Stay on top of industry trends, developments, and best practices in the crypto and blockchain space.
- Contribute insights to discussions on improving editorial processes and content quality.
Qualifications:
- Bachelor's degree in Journalism, English, Communications, or a related field.
- Proven experience as an editor in a digital media environment.
- Exceptional command of the English language, with strong writing and editing skills.
- Familiarity with the crypto and blockchain industry is a plus.
- Proficiency in using content management systems (CMS).
Let’s get started on building your path to success!
Greetings!
Hiring the below position for one of our premium client.
Role: PEGA Developer
Experience: 5-15 years
Location: PAN India
Certification: CSA & CSSA mandatory
- 4.5 - 9 of experience in Pega Development with Pega relevant certification.
- Working experience in Pega PRPC and Pega layer cake structure, class structure rule resolution ruleset structure, portals views and harness components.
- Basic data storage and database query knowledge through Pega.
- Good knowledge around integration and exposure to REST and SOAP APIs.
- Good to have knowledge and experience on at least one Pega Industry framework.
- Should be able to track and manage own tasks.
- Should have very good verbal and written communication
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
- Play an integral part in managing E-commerce project and planned website release from inception to completion
- Shift our current Shopify website to magento
- Create accurate development and support tickets and instruct and manage the relationship with the external development team.
- Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
- Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
- Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels
- In depth knowledge of PHP, HTML, CSS & JS
About Us:
At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer.
We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!
Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee.
The Role
In the Implementation Consultant Role, you will be responsible for
- Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
- Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
- Make necessary SAP Backend system Base configurations to map into mobile applications.
- Configure customer business processes on Mobile applications to enable the solution.
- Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
- Work on any bugs or issues for triaging and resolution.
- Prepare the Training documents and customer demos if any during the realization phase.
- Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
- Work with the Testing team for FUT
- Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
- Provide Knowledge sharing to the Production support team after Go-live and handover.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications:
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
- Work in close coordination with various cross-functional teams to ensure effective project delivery.
- Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
- Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
- Mentor and guide junior consultants in the implementation team.
- Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
- Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
- Work with passion and contribute value in all activities performed.
- Follow organizational guidelines and processes.
- Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
- Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
- Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly
What You Bring to the Team:
- 3+ years of total experience
- 2+ years of relevant Implementation experience in SAP MM
- Excellent Communication skills
- Client interaction and documentation skills
- Have been an Individual contributor to SAP Implementation and support projects.
- Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
- Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
- Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
- Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
- Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
- Working with cross-functional teams where the resolution needs to come from other teams.
- Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
- Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
- Passion to learn new skills to be able to work productively and efficiently.
- Flexibility to stretch on work timing when required to meet project delivery deadlines.
- Willingness to help other team members when required.
- Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
- Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
- Status reporting to the project manager on the deliverables, risks, issues, actions etc.
- Perform duties and make decisions with patience and tact under frequent time pressures.
- SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.
What We Offer:
- A positive, open, and highly-innovative environment and team
- Entrepreneurial spirit with unlimited opportunity to grow
- Opportunity to work with leading global brands on exciting and impactful projects
- Competitive Base Pay
- Best of plan on Vacation & Paid Time Off.
- Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
- Paid Maternity and Paternity leave
- Bi-annual reviews to ensure transparency and promote a high-performance culture
- OKR Driven Performance Development Environment
- Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
- A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music
Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
FRONTEND DEVELOPER
ROLES AND RESPONSIBILITIES:
-
Determining the structure and design of web pages.
-
Ensuring user experience determines design choices.
-
Developing features to enhance the user experience.
-
Striking a balance between functional and aesthetic design.
-
Ensuring web design is optimized for smartphones.
-
Building reusable code for future use.
-
Optimizing web pages for maximum speed and scalability.
-
Utilizing a variety of markup languages to write web pages.
REQUIREMENTS:
-
1+ years of experience in related field
- Solid understanding of how the web works and its underlying communication protocols.
-
Understanding of key design principles.
-
Proficiency in HTML, CSS, JavaScript(ES5 & ES6)
-
Knowledge of JavaScript framework React.js
-
Experience with responsive and adaptive design.
-
Understanding of SEO principles.
-
Good problem-solving skills.
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
- This position involves testing activities of all phases of software development life cycle and the development of GUI automated tests for end-to-end testing of a Business-to-Business web application that spans Front Office (website) and Back Office (Linux) implementations. The successful candidate will be working closely in a team environment with product development engineers and quality assurance to create automated acceptance, functional, smoke tests and performance tests.
- Ownership of the entire test cycle for an Agile team, including story decomposition and sizing, test and test automation approach, test plans and objective creation, testing.
- Maintaining test suites and test tools, test environment setup, defect management, test execution and test reporting.
- Work on improving Best Practices in Test Management and Quality Assurance Process.
- 5-10 years of experience.
- Minimum 5 years of Experience in Selenium Web-driver.
- Good understanding of QA methodology, automation expertise and ability to code.
- Good understanding of various operating systems such as Microsoft Windows and Linux/Unix.
- Good knowledge of SQL and relational database such as Oracle, MS SQL Server, and MySQL.
- Good understanding of browser technologies such as Internet Explorer, Mozilla, Firefox, and Google Chrome.
- Good knowledge of Rest API testing.
- Some knowledge of programming/scripting languages/environments such as XML, JavaScript, Perl, PL/SQL and Unix/Linux Shell, Python.
- Some understanding of network protocols such as TCP/IP, HTTP and SSL.
- Some knowledge of programming languages such as Java.
- Experience with tools such as Selenium strongly desired.
- Experience with tools such as cucumber strongly desired.
- Experience in supply chain management software and industry an advantage.
- Ability to work both independently and in a team environment.
- Must possess critical thinking skills in addition to good interpersonal and communication skills.
- Willing and able to create and adapt to new tools or technologies.












