MIS Executive

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

1. Develop and implement a comprehensive sales strategy aligned with business objectives to drive growth and meet revenue targets.
2. Lead and manage a team of sales professionals, providing guidance, coaching, and support to maximise their performance and productivity.
3. Set sales targets, monitor progress, and provide regular performance evaluations to the sales team.
4. Identify and pursue new business opportunities, target markets, and potential clients.
5. Build and maintain strong relationships with key clients, understanding their needs and providing appropriate solutions.
6. Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives.
7. Conduct thorough market research and competitive analysis to identify trends and refine sales approaches.
8. Prepare and deliver compelling sales presentations, proposals, and negotiations to close deals.
9. Analyze sales metrics and customer feedback to continuously improve processes and performance.
10. Stay updated on the latest trends and technologies in the IT industry to effectively promote and sell our offerings.
11. Proven record of exceeding USD50K sales per month.
12. Mandatory Skills10+ years of proven experience in leading sales for IT services, including client acquisition and revenue growth.
13. Strong understanding of the IT services lifecycle and client engagement models.
14. Proven track record of meeting or exceeding sales targets specifically within the IT services domain.
15. Strong leadership and team management skills, with the ability to motivate and inspire the sales team.
16. Familiarity with service delivery models, SLAs, and contract structures for IT services.
17. Ability to understand client pain points and craft custom service-based solutions.
18. Strong analytical, strategic thinking, and decision-making abilities.
19. Ability to analyse sales data and market trends to make informed decisions.
20. Proficiency in using CRM software and sales tools.
21. Willingness to travel as required.
22. Excellent communication, negotiation, and presentation skills.
23. Ability to bring in own creativity to break the traditional pattern of sales

Role Description

This is a full-time remote role for a SFMC Developer at Cloudsheer. The SFMC Developer will be responsible for implementing projects, optimizing performance, and ensuring reliability in digital solutions. Day-to-day tasks include coding, testing, and maintaining Salesforce Marketing Cloud platforms.

Qualifications

• Proficiency in Salesforce Marketing Cloud (SFMC) development
• Experience in coding, testing, and maintaining SFMC platforms
• Knowledge of SQL, AMP script, and HTML for SFMC implementation
• Understanding of digital marketing strategies and automation
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and in a remote team environment
• Bachelor's degree in Computer Science, Information Technology, or related field

Requirements

• Development experience in React Native
• Experience in developing UI in HTML, CSS, and JS and integration with the backend using REST API.
• Experience with Object-Oriented Programming • Ability to multitask and work in a fast-paced environment.
• Ability to document their code.
• Understanding accessibility and security compliance.
• To translate storyboards and various use cases to create high-performing apps
• Write, execute, and maintain clean, reusable, and scalable code • Integrate our various data storage solutions
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization
• Proficient in GIT

Responsibilities

• As a Hybrid Mobile App Developer, you will be responsible for creating compelling concepts for customer products and offerings as well as engage user experience across varied platforms.
• You shall be involved across all stages of the application life cycle, from requirements specification, wireframes, mockups, development, testing to deployment.
• You shall be expected to work in a team, assigning and delegating tasks and responsibilities among your co-developers.
• You will also be engaged in providing regular updates on project status & progress to non-technical stakeholders.

Hiring Process

• After getting shortlisted from here, a member of our team will contact you.
• We will schedule a interview as per mutually convenient time.

Key Responsibilities:

1. Training the field team on Sales pitch on regular basis

2. Responsible for revenue generation through sales

3. Drive the off-line lead generation activities for the cities (primarily through referrals) 4. Ensure

minimum 50% sales conversion on the leads assigned to the team 5. Figure out new channels

to generate more leads off-line and ensure conversions on the same 6. Regular evaluation of

the sales team through test and measure their performance 7. Improve the sales efficiency of

the sales team

8. Tracking MoM performance for each of the field sales team

9. Work on the reports for the management and ensure data sanity

10. Real time handling the objection during sales and assisting the field sales team when they

are in front of the client

11. Share feedback on the pricing, policy change and other circumstances which may cause

downfall in sales numbers

12. Conduct motivation sessions with team to keep their moral high

Requirement:

- Must have 5+ years Drupal programming experience.
- Good experience in Drupal 7 and 8 implementations.
- Good understanding of MY SQL and relational databases.
- Should have a good understanding of OOPs concept and latest features.
- Should have an understanding of Design Patterns like Singleton, factory, etc.
- Should have at least worked on MVC frameworks like CodeIgniter,CakePHP, Laravel.
- Good understanding of web technologies
- Good understanding of front-end development HTML5, CSS3, JavaScript, Jquery skills.
- Good Git version control knowledge.
- Contribution to open source community.
- Experience in Drupal 7 of 5+ years.
- Good with RDBMS & writing custom SQL
- Drupal API experience
- Must have PHP, JavaScript, AJAX, HTML and CSS experience
- Should be able to code as per Drupal standard coding
- Should be well versed with implementation and configuration of most commonly used modules
- Experience with CSS Frameworks such as Twitter Bootstrap. Communication Responsibilities:
- Deliver engaging, informative and well-organized presentations.
- Strong command of English language (both verbal and written).
- Resolves and/or escalates issues in a timely fashion.

Other Skills

• Disseminate technology best practices.
• Work with senior developers in adoption of new technologies within our Technology practice
• Good team player with ability to lead multiple technical teams.
• Excellent relationship building skills.
• Ability to work under pressure with a solid sense for setting priorities.

Do Your Thng 

https://doyourthng.com/ 

Role : Django Developer 

JOB DESCRIPTION 

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

RESPONSIBILITIES 

• Expert in Python with knowledge of Python best practices (PEP8) 
• Strong knowledge of python web frameworks such as Django, Flask • Strong knowledge of building RESTful APIs using Django Rest Framework • Good Understanding of Django ORM Libraries 
• Able to integrate multiple data sources and databases into one system • Strong experience on Linux 
• Solid database skills in a relational database (i.e. PostgresSQL,MYSql) • Able to create database schemas that represent and support business processes • Strong unit test and debugging skills 
• Proficient understanding of code versioning tools (git) 
• Experience deploying on AWS is desirable 
• Experience with Docker,Test Drive Development will be a plus 
• Excellent interpersonal, leadership, influence and communication skills • Experience in designing scalable micro-services is desirable 

QUALIFICATIONS 

• 1-3 years of experience as a backend developer 
• At least one product build and published 
• SKILLS Contribute in all phases of the development lifecycle 
• Write well designed, testable, efficient code 
• Work well under pressure and meet deadlines without sacrificing quality • Work with distributed development teams