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•Sound knowledge of EDI standards like ANSI X12, EDIFACT, TRADACOM, XML, Rosetta Net etc.
•Good understanding of XSLT, XSD and XML parsing processes.
•Having WebMethods knowledge in EDI domain will be huge plus.
•Good Knowledge of scripting languages like JavaScript, Perl etc.
•Good knowledge of file sharing protocols like AS2, AS3, FTP/SFTP, HTTP/HTTPS etc.
•Experience in EDI Mapping to/from following platforms/technologies (not limited to)
oSAP (IDOC)
oMainframe.
oCSV/XML/JSON/Flat File e.Word/Excel/PDF
•Good working knowledge SQL and relation databases (Oracle/MySQL etc.).
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
Searchnet India is looking for a motivated SEO Executive & Digital Marketing Specialist who can improve our online presence, increase organic traffic, and manage digital marketing campaigns across multiple platforms.
Key Responsibilities
- Conduct keyword research and implement effective SEO strategies
- Optimize website pages using on-page SEO techniques (meta tags, headings, internal linking, etc.)
- Perform off-page SEO activities such as link building and outreach
- Monitor website performance using Google Analytics and Search Console
- Plan and manage digital marketing campaigns including social media and paid ads
- Create and optimize content for better search engine visibility
- Track website traffic, rankings, and campaign performance
- Stay updated with the latest SEO trends and search engine algorithm updates
Django Python framework
PostgreSQL database
- Coordinating with development teams to find out the needs of the application.
- Using the Python programming language to create scalable code.
- Application testing and bug fixing.
- Creating the back-end elements.
- Utilising server-side logic to incorporate user-facing components.
- Integrating storage methods for data.
- Design and implementation of high-performance, low-latency applications.
- Working in concert with front-end programmers.
- Upgrading the functionality of current databases.
- Creating digital technologies to track online activity.
them peace of mind on every transaction they make with us! OLX Group is a global product and tech
company with 19 brands, +5000 people, 45 countries and one mindset - customer first. Every month
350 million people use our trading platforms. We estimate that 17 million things are exchanged on our
apps and platforms every single month.
And this is not enough! OLX Group is part of Prosus, a global internet group and one of the largest
technology investors in the world! With this we combine the spirit and agility of a startup with the
maturity that comes from being part of a 100-year-old company.
What you will be doing :
• As a SDET for OLX Autos Dealer Experience Team, you'll get the chance to work with an
internationally diverse group of smart people and have the liberty to implement and improvise
automation suits with your ideas and processes in your very own team with us.
• You'll work in a company that brings together classifieds and offline car-sales, helping to
disrupt the way cars are being sold on a global scale. The role is really exciting as it is both
functional and automation.
• You’ll be working with a cross functional pack and QA chapter to shape high quality culture of
android/ios/web apps with product and design experts.
• You’ll be contributing to feature acceptance scenarios right from planning to go-live. Develop
functional understanding and drive the automation lifecycle (develop-review-maintain) for
native and web apps.
Who we’re looking for:
Must Have :
• Strong Engineering Automation and Functional Quality background with at-least 2 years in the
industry.
• Track Record of any programming language and simple constructions (JavaScript preferable.
Java/Python/Golang is a good to have).
• Past active role in working with agile (scrum/kanban) development and delivery processes.
• Very good understanding of QA principles / test design techniques (e.g. boundary values
analysis , equivalence partitioning, state transition, model based testing etc).
• Should have experience with tools like Jira, TestRail.
• In-depth experience with one or more test automation frameworks using Selenium, Appium or
other automation stacks.
• Knowledge of test automation patterns (ex: Page Object), Understanding of GoF patterns is
beneficial.
• Working with APIs and native android or ios clients.
• Engineering Mindset with the ability to translate from functionality to test scenarios covering
corner cases.
Good to have :
• Experience with high traffic websites and 24/7 operation.
• Hands-on experience with both white box and black box testing.
• Experience in CI / CD, infra strack knowledge (docker, K8s, public clouds).
• Familiar with Microservices vs Monolithic architecture.
What we’ll give you:
• Unique opportunity to become a part of an international team of top engineers learning from
one another and contributing to the global OLX Group success.
• Phenomenal place to learn and develop within a fast growing, global classifieds leader which
opens further career opportunities in the diverse world of OLX.
• Great Perks as a baseline, including opportunity to go for courses and conferences.
• A workplace where trust, empowerment and feedback are valued; a positive and inspiring
working atmosphere.
• Office in the city centre of Gurgaon
• Flexible working hours and the option to do home office.
• Mentoring; personal branding support focused on leadership; diverse career opportunities.
• Access to an online learning platform with 20.000 online courses for coding, management
techniques, languages and many more.
What you'll need to know about us:
• OLX Group is a global product and tech company, operating in more than 40 countries under
17 market-leading brands such as Avito, letgo, OLX, Property24, AutoTrader and more.
• We’re a team of 5,000+ ambitious, curious people building online marketplaces that are used
by over 330 million people every month to buy and sell almost anything, promoting prosperity
within local communities.
• We are proud to be different, and we work differently too. We combine the spirit and agility of
a start-up with the maturity that comes from being part of a 100-year-old company.
• We are allergic to corporate interference and we love to operate in exotic and challenging
markets! We improvise, experiment and push each other further.
OLX Group is a Naspers company, a global consumer internet group and one of the
largest technology investors in the world. Around a fifth of the world’s population improve their daily
lives by using the products and services from companies that Naspers operates and invests in.
Our Mission
We empower people to upgrade their lives by making it easy for one billion people to exchange goods
and services through products and services customers love.
If you are as excited as us about this position and our company, we hope you join us! If you’d like to
learn more about the OLX Group take a look at the other parts of our website. And remember, we are
an equal opportunity employer
That can include the following tasks:
- Develop and revamp creative, eye-catching websites as per the client's needs.
- Work with project managers to discuss the desired website functionality and provide solutions.
- Integrate custom templates/themes into WordPress.
- Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
Skills:
- Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
- Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
- Knowledge of child theme creation and customization as per designed based on the requirements
- Knowledge of WordPress plugin and back-end development
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Seeking Automation Test Lead for a very old client, please share updated resume if interested.
Openings: 2
CTC: Best for the right candidate
Location: Noida ,Bangalore, Hyderabad, Mysore, Chandigarh, Kolkata, Pune, Chennai, Jaipur.
Roles and Responsibilities
• Responsible to write and execute exploratory and automated tests that prove the functional and non-functional requirements of the system.
• Should be able to work as individual contribute in development & testing capacity
• Must be able to guide the junior team members
• Must be client facing.
Skills Required:
• Different types of Framework Development, Testing Life Cycle Expertise, Bug life cycle tracking, CI/CD Experience.
• Automation hands experience in at least 2 or 3 popular tools, Hands on experience in Windows Automation and Web applications Automation
• Working experience in RPA tools like UI Path
• Hands on experience in Test Management tools,
• Desirable to have Mobile Application Testing.
• Desirable to have exposure working on BDD, TDD concepts, Page object model concepts, Web debugging tools, general programming lanuguages like C++, Java, VB, https://vb.net/">VB.net, SQL Developer, IDE etc.
• Working exposure to Performance tools like JMeter, Apploader etc is a Plus
• Preferred - ISTQB, Selenium, UFT Certified Professional, Agile methodology
Please refer for Other Openings:
- Automation Test Lead – Mid Size
- Pega Developers, BA & Lead System Architects - MNC
- JAVA Developers - MNC
Regards,
Kamaljeet Kaur
IT Recruitments
WEN | Creating Opportunities
Mobile: nine nine five eight four- three eight eight five eight
https://www.linkedin.com/in/kamaljeet-kaur-4aa83373/">https://www.linkedin.com/in/kamaljeet-kaur-4aa83373/







