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An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Hiring: Full-Time Project Manager

Location: Hiranandani Estate, Thane

Timing: 10:30 AM to 6:30 PM (2nd & 4th Saturday Off)

CTC: Up to ₹3 LPA

We are seeking an enthusiastic and detail-oriented Project Manager who can drive our design, marketing, and tech projects with passion and precision. The ideal candidate will have the ability to manage multiple teams, ensure project deadlines are met, and maintain high standards of execution and quality.

Role Responsibilities:

Manage and oversee a variety of projects focused on design, marketing campaigns, branding, websites, and tech development.

Plan project timelines, allocate tasks, monitor progress, and ensure timely delivery.

Act as the key point of contact between clients and internal teams (designers, developers, marketers, social media managers).

Coordinate team efforts to maintain high standards of quality, creativity, and performance.

Identify project risks, suggest solutions, and proactively manage any roadblocks.

Maintain clear project documentation and provide regular status updates to management.

Ensure that all projects stay within budget, timeline, and defined scope.

Ideal Candidate:

1–2 years of project management experience (preferably in a digital marketing or creative agency environment).

Hands-on experience managing design, marketing, and tech projects.

Excellent communication, coordination, and leadership skills.

Basic understanding of digital marketing strategies, branding processes, UI/UX design, and website development.

Familiarity with project management tools like Trello, ClickUp, or Notion is a plus.

Proactive, solution-oriented, and able to maintain a positive approach under pressure.

Marketing Lead (Customer Growth & Retention) - Y Combinator backed Shopify-like platform

About Merito :-

Selected intern's day-to-day responsibilities include:

1. Contribute to the preparation of the project plans, layouts, and project elevations, considering aesthetic, functional, and contextual factors and designs for infrastructure projects - such as - residential, apartments, villas, commercial, and all necessary structural aspects of a building

2. Utilize computer-aided design (CAD) software to create detailed technical drawings, blueprints, and construction documents

3. Gather data related to the cost of construction, etc. conduct analysis, and prepare reports to assist in the decision-making process

4. Assist in quality take-offs and cost estimations for materials, Labor, and Equipment required for construction projects

5. Prepare project reports, including written documentation, graphical representation, and presentation to effectively communicate the design proposal

6. Maintain and update city and locality-level data related to construction cost, building codes, zoning regulations, and other relevant information

7. Understand the regulatory requirements (all types of regulations applicable for the project) of each city, document and utilize them appropriately during the design of infrastructure projects

8. Participate in site visits to gain a better understanding of the project context.

Responsibilities:
• Candidate should have experience with Salesforce, preferably in Salesforce Lightning in the Financial industry.
• Hands-on experience integrating Salesforce with 3rd party vendors, API integration, RESTful services
• Experience in configuring Salesforce or similar CRM Products, including Workflow, Dashboard, Reports, validation rules and security controls.
• Experience in building applications using C#.NET or other object-oriented programming languages
• Experience with APEX / HTML / JavaScript / CSS with-database including SQL and SOQL.
• Knowledge of DevOps standard methodologies (Version Control, CICD tools, Salesforce DX etc.)
• Demonstrating previous consulting industry experience to conceptualize, craft and own the development of further functional and technical capabilities
• Work with the Salesforce BA, team members and significant business sponsors to evaluate future products, ensuring they align with projects already in progress and the overall strategic ecosystem roadmap.
• Experience in being responsible for the initial engagement with key business and corporate (IT Security, Compliance, Legal) stakeholders to define deliverables, the working groups to test and refine the functionality and deliver the end product to a global user base
• Taking responsibility for project deliverables within an agile environment, seeing projects through to successful release into the core product.

Minimum Qualifications
• Bachelor / Master's Degree or equivalent

Preferred Qualifications:
• Salesforce Certified Certifications (Administrator, Platform Developer 2, Sales Cloud – Architects certifications are a plus)
• Experience with Salesforce Lightning UI /Web component.
• Experience in integrating with cloud applications, e.g. Amazon, Google
• Very good written and presentation / verbal communication skills with experience in customer interfacing roles.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

• 3+ years of work experience as a Python Developer. 
• Sound understanding and knowledge of Python and its ecosystem libraries like pandas and numpy. Also be able to write modular code and understand the python packaging system. 

• Experience on web crawling, scraping (Scrapy,BeautifulSoup, Selenium) and web application development using Django/Flask Framework. 
• Experience on Data-Science; exposure to Theanos, Tensorflow, Pytorch (preferable) 
• Exposure to data mining, Pyspark (preferable)