Content Writer

Key Responsibilities

• Gather business requirements and design SAP SD solutions in line with S/4HANA best practices.
• Configure SAP SD modules, including Sales Order Management, Pricing, Billing, Delivery, Credit Management, and Returns Processing.
• Support Order-to-Cash (O2C) processes, including Make-to-Order (MTO), Third-Party Orders, and Intercompany Sales.
• Work on pricing structures, discounts, surcharges, and tax configurations in S/4HANA.
• Collaborate with cross-functional teams (FI, MM, PP, WM, TM) for process integration.
• Handle master data management for customers, materials, and pricing.
• Perform system testing – unit, integration, UAT – and resolve defects.
• Prepare functional specifications for custom developments (RICEFW objects).
• Provide end-user training and support during go-live and post-implementation.
• Participate in upgrade and migration projects, including ECC to S/4HANA transitions.
• Stay updated on new S/4HANA features and recommend improvements.

Required Skills & Qualifications

• 5–10 years of experience in SAP SD module, with at least 2+ years in S/4HANA environment.
• Strong understanding of core SD processes – Sales Orders, Pricing, Billing, Delivery, Credit & Debit Memo, Returns.
• Hands-on experience with MTO, Third-Party Order Processing, and Intercompany Sales in S/4HANA.
• Good knowledge of SAP Fiori apps related to SD.
• Experience with integration points between SD and other SAP modules (FI, MM, PP, WM, TM).
• Knowledge of SAP SD tables, data migration, and cutover activities.
• Strong problem-solving and communication skills.
• Comfortable working independently in a remote environment.
• Flexible to work US EST overlap hours (3 PM – 12 AM IST).

Preferred Skills

• Exposure to SAP Transportation Management (TM) and Warehouse Management (WM) in S/4HANA.
• Experience in SAP S/4HANA migrations and greenfield implementations.
• Understanding of credit management in S/4HANA.
• SAP SD certification.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Experience as a UI/UX Designer as well as a strong portfolio of related projects

• Proficient in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
• Proficient in prototyping tools such as Sketch, InVision, etc.
• Basic HTML5, skills are a plus   Should have experience in Figma and photoshop      

Dear Job Seekers,

Greetings from PIXEL WEB SOLUTIONS....!!! 

             Pixel Web Solutions is a global Web / IT Servicing Company with a strong team of technical and professional expertise. We believe in Innovative Solutions that turn the business idea into achievable goals. We work on a wide array of Technologies that can provide sustainable and long-term business solutions. More than 5+ Yrs of experience in global IT markets, we have curved ourselves to adapt leading & cutting edge technologies.

Job Description

     The candidate should have positive attitude with analytical skills. The candidate will be required to play a vital role in the team and should be capable to lead a team for long-term with a positive impact on the team.

Responsibilities

1. Sourcing candidates through different channels of Recruitment like various Job Portals, Professional Sites, Database.

2. Handling End-to-End IT & Technical recruitment Life cycle.

3. Good exposure in Cold Calling

4. Scheduling and Tracking the Shortlisted Candidates until they join.

5. Should have experience in pre joining and post joining formalities.

6. Candidate must possess good Confidence, Multitasking ability, Time management skill, Team working ability

 provide us with the below information required for the further process;-

Details Required:-

Current Company: 

Current Designation:

Experience:

Current CTC:

Expected CTC:

Notice Period:

We are looking for a knowledgeable Payroll & HR Specialist to process and manage the company's payroll.

• Prepare Offer letter, Letter of intent, Process payroll, Exit interview, Induction, PF & ESI, Account related activities.
• Recruitment for internal hiring.
• Receiving approval from management for payments when needed
• Process ETDS taxes and payment of employee benefits
• Organizational, multi-tasking, and prioritizing skills.
• Trustworthy with attention to confidentiality
• People management skills important
• Ability to multitask.
• Assist in other ad hoc HR and Accounting work.
• Smooth HR maintenance in the office
• Planning for Employee entertainment once a month
• Ad hoc duties of admin and accounts
• Organize & Co-ordinate activities in the office. i.e., birthday, new joinees, plan employee engagement activities
• Maintain and administer employee-related data
• Preparation of payroll inputs and ensure consistency of output
• Accountable for ensuring employee salaries are paid accurately and as per the companys policy
• Reconciliation of payroll data and maintain a proper document control system for auditing
• Process candidate offers. Engage and explain compensation and benefit details to prospective employees
• Coordinate with various departments and ensure that the new joiner induction goes smoothly
• Verification and collection of documents from the new joiners and their maintenance
• Administration of CRM used for employee performance and appraisal
• Administration of CRM used for tracking employee vacation details
• Responsible for filing all the relevant documents as required under the labor law
• Address any routine HR request by employees

Qualifications:

• 2-3 years of experience in the field of HR/Payroll in the field of IT/ ITES.
• Good knowledge of employment processing, statutory benefits, records management and recruitment.
• Minimum graduate. Preferably with a commerce background. MBA is a bonus.