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You will be part of the Customer happiness team. Your role requires you to speak to customers, understand their requirements and qualify potential leads who will be called by Travel consultants. As an additional responsibility, you will also be handling Pickyourtrail’s web chat which is also a potential revenue channel. The role exposes you to both aspects of customer service - lead qualification and support on chat. Soft Skills: *Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. *Should be a passionate self-starter; ready to get their hands dirty *Should envision and manage the growth of tech vertical to complement business growth *Should have a clarity in thought and articulation. *Prior experience of high energy and intense environments - would be a plus Technical Skills: *Prior outbound experience - would be an added plus *Customer service experience in Travel industry - would be an added plus *Proficiency in excel across pivot and basic functions - would be an added plus *Working knowledge of Cloud applications like Google sheets, Doc and Drive
