Salesforce developer

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Company: InfowebUSA Technologies

Location: Noida, Sector 63

Experience: 6 Months – 3 Years

Job Type: Full-Time

Job Summary

InfowebUSA Technologies is looking for a Business Development Executive who can drive business growth by converting prospects into clients. The ideal candidate should have experience in selling Web Designing, Web Development, and Digital Marketing services with strong skills in client communication, requirement understanding, negotiation, and deal closure.

Key Responsibilities

Convert leads and inquiries into successful business opportunities.

Handle international clients from USA, UK, Canada, and Europe.

Understand client business requirements and recommend suitable digital solutions.

Conduct sales calls, online meetings, and presentations with potential clients.

Prepare proposals, negotiate pricing, and close deals.

Follow up with prospects throughout the sales cycle to improve conversion rates.

Build and maintain long-term relationships with clients.

Achieve monthly sales targets and revenue goals.

Maintain accurate sales pipeline and CRM records.

Services You Will Represent

Website Designing & Development

E-commerce Website Development

Digital Marketing Services (SEO, PPC, Social Media Marketing)

Requirements

6 Months – 3 Years of experience in Business Development / IT Sales.

Proven experience in lead conversion and closing deals.

Experience selling digital services is preferred.

Strong understanding of client acquisition and sales processes.

Excellent communication, negotiation, and presentation skills.

Ability to manage international clients and sales conversations.

Goal-oriented with a strong focus on achieving targets.

Join InfowebUSA Technologies and help global businesses transform their digital presence.

Senior Executive - Analytics

Overview of job :-

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Sr Executive – Analytics to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.

Reporting of the role - This role reports to the Director - Analytics,

3 best things about the job:

1. Responsible for data & analytics projects and developing data strategies by diving into data and extrapolating insights and providing guidance to clients

2. Build and be a part of a dynamic team

3. Being part of a global organisations with rapid growth opportunities

Responsibilities of the role:

 Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.

 Work with large data sets via hands-on data processing to produce structured data sets for analysis.

 Design and build Visualization, Dashboard and reports for both Internal and external clients using Tableau, Power BI, Datorama or R Shiny/Python.

What you will need:

 Degree in Mathematics, Statistics, Economics, Engineering, Data Science, Computer Science or quantitative field.

 2-3 years’ experience in Marketing/Data Analytics or related field with hands-on experience in building Marketing-Mix and Attribution models.  Proficiency in one or more coding languages – preferred languages: Python, R

 Proficiency in one or more Visualization Tools – Tableau, Datorama, Power BI

 Proficiency in using SQL.

 Proficiency with one or more statistical tools is a plus – Example: SPSS, SAS, MATLAB, Mathcad.

 Working experience using big data technologies (Hive/Hadoop) is a plus

While the role will vary depending on the company and the industry, you might expect your tasks to include:

·      Identifying opportunities in target markets for your organization’s products and services

·      Generating leads through cold calling prospective clients or networking at trade shows

·      Developing and nurturing relationships with key customer accounts

·      Keeping up with the latest industry developments, including market positioning of corporate competitors

·      Assessing client needs and the company’s ability to meet those needs

·      Following up with new leads and referrals generated from the sales team

·      Preparing status reports on goals

·      Using customer relationship management (CRM) software, such as Salesforce, to manage interactions

• Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
• Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
• Ability to evaluate the data collected through task analysis, business process, surveys and workshops and derive meaningful insights
• Communicating effectively with UX team, external clients and internal teams to deliver product’s functional requirement.
• Manages the progress of projects by tracking activity, resolving issues, and recommending actions.
• Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
• Have complete ownership for project quality, delivery and timelines.
• Ability to manage team and multiple projects.
• Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories/use cases and process flow maps, content matrix
• Strong analytical and problem-solving skills and a self-starter. 
• Ability to take initiative and proactively offer suggestions and resolutions. 
• Proactive problem solver who, handle multiple complex projects and tasks.
• Great communication skills; the ability to clearly explain design decisions and processes to anyone in the company.
• Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
• Excellent verbal and written communication skills.

• Prospecting leads and contacting them to pitch the product/ service
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Excellent command of MS Office, CRM
• Excellent phone and presentation skills.
• 1+ years of sales experience.

• Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
• Strong problem solving and analytical skills
• Strong understanding of Object-Oriented Programming concepts and Design patterns.

Do You Know? (Skills good to have)

• Exposure to building service-oriented distributed systems
• In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
• In messaging systems like Kafka, RabbitMQ, kinesis, etc.
• In real-time computation tools like Storm / Spark or Hadoop-based tools.
• In Data warehousing technologies like Redshift, BigQuery, etc.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

ETL Developer – Talend

Job Duties:

• ETL Developer is responsible for Design and Development of ETL Jobs which follow standards,

best practices and are maintainable, modular and reusable.

• Proficiency with Talend or Pentaho Data Integration / Kettle.
• ETL Developer will analyze and review complex object and data models and the metadata

repository in order to structure the processes and data for better management and efficient

access.

• Working on multiple projects, and delegating work to Junior Analysts to deliver projects on time.
• Training and mentoring Junior Analysts and building their proficiency in the ETL process.
• Preparing mapping document to extract, transform, and load data ensuring compatibility with

all tables and requirement specifications.

• Experience in ETL system design and development with Talend / Pentaho PDI is essential.
• Create quality rules in Talend.
• Tune Talend / Pentaho jobs for performance optimization.
• Write relational(sql) and multidimensional(mdx) database queries.
• Functional Knowledge of Talend Administration Center/ Pentaho data integrator, Job Servers &

Load balancing setup, and all its administrative functions.

• Develop, maintain, and enhance unit test suites to verify the accuracy of ETL processes,

dimensional data, OLAP cubes and various forms of BI content including reports, dashboards,

and analytical models.

• Exposure in Map Reduce components of Talend / Pentaho PDI.
• Comprehensive understanding and working knowledge in Data Warehouse loading, tuning, and

maintenance.

• Working knowledge of relational database theory and dimensional database models.
• Creating and deploying Talend / Pentaho custom components is an add-on advantage.
• Nice to have java knowledge.

Skills and Qualification:

• BE, B.Tech / MS Degree in Computer Science, Engineering or a related subject.
• Having an experience of 3+ years.
• Proficiency with Talend or Pentaho Data Integration / Kettle.
• Ability to work independently.
• Ability to handle a team.
• Good written and oral communication skills.