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We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
We are looking for a dynamic and result-driven Sales Executive with a strong passion for sales and business development.
Key Traits Required:
Highly energetic and self-motivated
Strong enthusiasm with an aggressive approach toward achieving targets
Passionate about sales and customer engagement
Ability to work in a fast-paced, target-oriented environment
Quick learner with a proactive attitude
Independent thinker with strong problem-solving ability
Key Responsibilities:
Identify and develop new business opportunities
Build and maintain strong client relationships
Achieve and exceed sales targets
Follow up on leads and close deals effectively
Represent the company professionally in meetings and presentations
Maintain accurate reporting, sales records, and client data
Required Skills:
Strong communication skills (both written and verbal)
Excellent negotiation and interpersonal skills
Strong reporting and record-keeping abilities
Effective time management and high self-motivation
Ability to work independently with minimal supervision
Preferred Candidate Profile:
Young, dynamic individual with a strong hunger to succeed
Prior sales experience is an advantage (freshers with the right attitude are welcome)
Strong convincing and relationship-building skills
Proficiency in English, Kannada, and Hindi is mandatory
Knowledge of any additional South Indian language is an added advantage
Note:
This is a field sales role involving regular customer interactions, site visits, and travel.
The Senior Software Engineer works with an experienced cross-functional team to deliver innovative wireless communication security products. They will utilize real world knowledge and a disciplined approach to product development, and adapt readily - Time-To-Market demands, ensuring product quality and timely delivery in a highly dynamic market environment.
ESSENTIAL FUNCTIONS :
- Design and deliver server platform based software products from conceptual stages to production delivery.
- Work independently on all phases of server centric software development including specification, architecture design, rapid prototyping, efficient coding, integration, debug and unit testing. Support UL and EN regulatory compliance
- Work collaboratively and effectively as part of a small team on fast paced projects that have tight deadlines.
- Support manufacturing life cycle for new products from NPI to production run and incremental software release of functionality.
- Lead, train, and mentor junior engineers
- Document and present design requirements to staff
- Possess a demonstrated ability to communicate with customers via email and phone
REQUIRED SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY :
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.
- Must be an excellent SW developer. We expect experience developing software C/C++ in Linux and Perl. Other scripting languages is a plus (i.e. Python).
- Strong experience with SQL, Database design (MySQL a plus)
- Experience with Network Security Administration and understanding of the full SDLC.
- Experience with Multithread, Socket connection, OpenVPN server setup, OpenSSL, Certificate, Encryption, and TCP/IP troubleshooting.
- Experience with Testing tools, virtualizing servers, and using source control (SVN a plus).
- Experience with Linux development infrastructure, tool chain and build environment (Jenkins a plus).
- Experience developing both Linux application software; installing Linux software and configuring Linux systems.
- Experience with Application server remote update, and Apache Server authentication.
- Proven record of designing and delivering complex networking products from inception to production delivery.
- Previous experience developing quality software for commercial products.
- Experience with communication systems involving wireless, radio, security and mesh networking technologies is a plus.
Experience with OSI networking protocols and applications is a plus.
- Experience with system development tools, including Source-Level Debuggers, Protocol Analyzers (Wireshark), Code Analysis tools, etc.
- Experience with any of the following is nice to have: Apache Server, GPIO, TCL/Tk, BACnet, Cloud server setup, and WebGUI design (javascript and jQuery a plus).
Full stack engineer
Purpose
All kids have extraordinary talent & creativity, and our mission in the world is to help nurture it. We truly believe that education needs to develop the whole being, and exploration of broad interests is key for originality.
We are working hard to be the world's most loved extra-curricular platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Team
We are a team that is maniacally customer obsessed & building products that consumers love.
The plumber in chief was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global 8 countries) & create global high quality products in an increasingly flat world.
We want to recreate the magic, and build the same customer obsession & product culture here.
Full stack engineer
About the role
Engineer new products and features, improve existing products and features. Help improve performance and reliability, or polish existing features. What are we looking for?
3+ years working as a backend or full stack developer.
Bachelor/Masters of engineering.
Better - Full stack engineer 1
You're proficient with any part of our technology stack: React/Swift, TypeScript, Node.js, and Postgres.
We are location agnostic, but in the same time zone India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
You are not fixated about any one programming language & can learn new tech as needed.
You are somebody who shares the same ethos.
Bonus
You have expertise in video or audio engineering skills.
You contribute to open source projects.
You've an interest in education & kids.
You have interests outside of technology, such as in art, music or any performing art.
What is our interview process?
An initial 30 min call to understand each other at a high level.
Work on a case study or assignment over the period of 2 weeks to ensure a good match. We care about effort & quality, and are happy to compensate fairly for the work put in)
- Proficiency in both front-end and back-end development technologies.
- Experience with languages such as JavaScript (for front-end), Python, Ruby, Java, or Node.js (for back-end).
- Knowledge of web development frameworks like React.js, Angular, or Vue.js for front-end development.
- Familiarity with server-side frameworks such as Express.js (for Node.js), Django (for Python), or Ruby on Rails.
- Understanding of databases and experience with both relational (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Firebase).
- Experience in using no-code platforms to develop applications and automate workflows without traditional programming.
- Experience with popular no-code tools such as Bubble, Zapier, Airtable, or Webflow.
- Ability to understand business requirements and translate them into solutions using no-code platforms.
- Knowledge of integrating various APIs and services within no-code platforms to extend functionality.
Requirements
- 3.5+ years of experience in React JS and Redux
- Expert in React.j, ideally using TypeScript language extensions
- Good understanding of JavaScript Design Patterns
- Good experience writing front-end test cases
- HTML5, CSS3 and Responsive web design are mandatory
- Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
- Self-motivated, fast learner, detail-oriented, team player and a sense of humour
Knowledge of PHP web frameworks including Laravel and CodeIgniter is must
· Knowledge on Doctrine ORM
· Knowledge of front-end technologies including Vue.js CSS3, JavaScript, and HTML5 is must
· Understanding of object-oriented PHP programming.
· Previous experience creating scalable applications.
· Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
· Familiarity with SQL/NoSQL databases.
· Ability to project manage.
· Good problem-solving skills.
Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code. Experience with multi-threading and concurrency programming Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces Excellent coding skills – should be able to convert the design into code fluently Knowledge of Test Driven Development Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc) Strong desire to solving complex and interesting real-world problems Experience with full life cycle development in any programming language on a Linux platform Go-getter attitude that reflects in energy and intent behind assigned tasks Worked in a startups environment with high levels of ownership and commitment BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent). Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data. An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback. As a Software Engineer, good to have The ability to drive the design and architecture of multiple subsystems Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product Understanding of the industry’s coding standards and an ability to create appropriate technical documentation. PhonePe Full Time Employee Benefits Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
About Xpresslane:
Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform
the way online shoppers buy, Democratize optimized checkout and post checkout
experience. We have achieved 100+ signups from D2C merchants in the last year alone and
are aggressively adding new features to help solve problems in their checkout process.
Engineering @Xpresslane:
We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to
design and UX is our topmost priority. We've implemented products using Go, Java,
Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.
Expertise
● 3-4 years of experience in Software Testing and development
● Work with developers and product managers to identify and plan for e2e testing,
monitoring applications and software systems
● Plan for automated testing as part of CI/CD
● Plan, Design and implement automated e2e testing
● Familiarity with JavaScript and NodeJS
● Familiarity with any e2e testing tools like Cypress, Protractor
● Work towards departmental and project deadlines
● Familiarity with tools like BrowserStack would be a plus
At the moment, we are looking for engineers for our Bangalore office.
- Set up, manage, automate and deploy AI models in development and production infrastructure.
- Orchestrate life cycle management of AI Models
- Create APIs and help business customers put results of the AI models into operations
- Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
- Validate the AI Models
- Make model performant (time and space) based on the business needs
- Perform statistical analysis and fine-tuning using test results
- Train and retrain systems when necessary
- Extend existing ML libraries and frameworks
- Processing, cleansing, and verifying the integrity of data used for analysis
- Ensuring that algorithms generate accurate user recommendations/insights/outputs
- Keep abreast with the latest AI tools relevant to our business domain
- Bachelor’s or master's degree in Computer Science, Statistics or related field
- A Master’s degree in data analytics, or similar will be advantageous.
- 3 - 5 years of relevant experience in deploying AI models to production
- Understanding of data structures, data modeling, and software architecture
- Good knowledge of math, probability, statistics, and algorithms
- Ability to write robust code in Python/ R
- Proficiency in using query languages, such as SQL
- Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
- Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
- Having knowledge in CI/CD for the building and hosting the solutions
- We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
- Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies.
- Ability to work effectively and independently in a fast-paced agile environment with tight deadlines
- A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.





