Data Scientist

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

About the role

Our product function so far has been founder-led largely built on internal tribal knowledge. Given our multi-product DNA, there is now increasing breadth and depth in our products with each product taking a life of its own and we see value to bringing some order to the chaos with this role :).

This role is as early-stage product as it gets. Morning stand-ups, scrambling through customer conversations during the day, data digging in the evenings and finally getting to those PRDs at night! The role is also at an interesting intersection of B2B SaaS customer conversations and B2C experimentation given our space.

What you’ll do

• Own and drive the product roadmap, including product decisions, prioritisation and execution.
• Lots of user interviews & speaking to sales and CS teams to inform product decisions.
• Create detailed product specification documents for the design & development team.
• Work closely with design teams to go from ideas to user flows.
• Work closely with engineering on product delivery.
• Querying databases and monitoring dashboards to track product metrics.
• Research the market and competitive landscape to have a pulse of market direction.

What makes you a good fit

• 2+ years of product management experience (B2B SaaS not necessary).
• Comfortable with early stage startup imperfections and able to operate in disorder.
• Rigour, thoroughness and detail-orientation in thought and action.
• Extremely high agency and adaptability.
• Willingness to get hands dirty with data, customer interviews and so on.
• Some recent experience dabbling into LLMs (nice to have, but not a deal-breaker).

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

Nexus Business Solutions Pvt. Ltd. is hiring a Web/ Front-End Developer, who will play a key role in our company.

• Conceptualizing creative ideas with the team.
• Create PSDs including colors and fonts for the visual layout of the web
• Design engaging and responsive landing
• Testing and improving the design of the
• Implement and maintain high-quality SEO policies and features on
• Good understanding of content management
• Preparing design plans and presenting the website
• Optimizing sites for maximum speed and scalability across devices e. desktop, mobile, and tablet
• Proficient understanding of cross-browser compatibility
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Communicate with marketing and research teams to incorporate brand elements and relevant market research findings into

• Bachelor’s in Computer Science, Graphic Design, or related field, or 4+ years’ additional experience
• Excellent hands-on experience in HTML, CSS, jQuery, JavaScript, WordPress, and API web integration
• Proficiency in Graphic design software including Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Craldraw and other visual design
• Professional portfolio with at least 3 (Live Projects) designs for internal review.

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

This position is for our social media wing.

We would expect you to come armed with a sense of humor and an obsession with colors. Know your software, ditch the normal, and create more wacky Wednesdays than we could have ever imagined. You should be someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs. You must be persistent and creative, with experience and demonstrated success in graphics designing.

This position is a full-time job at QBF Noida Sector 1 location.

Work Experience: 2+ years hands-on experience

Roles and Responsibilities

• Be part of the creative process from concept to completion.
• An intimate understanding of design, copy, and web best practices/guidelines, and a strong understanding of the latest creative trends.
• Possession of creative flair, versatility, conceptual/visual ability, and originality.
• Self-starter with a positive and enthusiastic attitude, the ability to work independently as well as in cross-functional groups and professionalism regarding time, costs, and deadlines.
• Stays abreast of the evolving technology and design landscape including the emergence of new standards and devices.
• Excellent communication skills, ability to multi-task in a fast-paced environment.
• Prioritize and manage work while adhering to project timelines in a fast-paced environment.
• Continually push your design experience and knowledge of new design trends and tools to help contribute to improved work processes within the team.
• Creative agency or editorial background a plus.
• Collaborates with the creative team in the production of marketing materials and media.
• Ensures visual communication and brand standards are met.
• Contributes innovative ideas to shape effective ad experiences across digital, mobile, print, and video platforms.
• Meet with internal clients to develop the materials needed.
• Meet deliverables timelines.
• Think creatively and develop new design concepts, graphics, and layouts.
• Prepare rough drafts and present your ideas.
• Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts

Required Experience and Skills

• Bachelor's Degree in Graphics Designing or other relevant courses
• 2+ years of experience in graphics designing
• English: Fluent
• Adobe Photoshop, Adobe Illustrator, Video Editing is a must.

Perks

• 5 days working

How to apply

• Please share your CV along with the work portfolio.
• Applications without a portfolio will be rejected.

• Developing, recording, and maintaining cutting edge web-based PHP applications on portal plus premium service platforms
• Building innovative, state-of-the-art applications and collaborate with the User Experience team
• Ensuring HTML, CSS, and shared JavaScript is valid and consistent across applications
• Preparing and maintaining all applications utilising standard development tools
• Utilising backend data services and contributing to increasing existing data services API
• Leading the entire web application development life cycle right from concept stage to delivery and post-launch support
• Conveying effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Documenting the development process, architecture, and standard components
• Coordinating with co-developers and keeping project manager well informed of the status of development effort and serving as a liaison between development staff and project manager
• Keeping abreast of new trends and best practices in web development

We are looking for a Sr. Engineer DevOps and SysOps, who is responsible for managing AWS and Azure cloud computing.  Your primary focus would be to help multiple projects with various cloud service implementation, create and manage CI/CD pipelines for deployment, explore new services on cloud and help projects to implement them.

Technical Requirements & Responsibilities

1. Have 4+ years’ experience as a DevOps and SysOps Engineer.
2. Apply cloud computing skills to deploy upgrades and fixes on AWS and Azure (GCP is optional / Good to have).
3. Design, develop, and implement software integrations based on user feedback.
4. Troubleshoot production issues and coordinate with the development team to streamline code deployment.
5. Implement automation tools and frameworks (CI/CD pipelines).
6. Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
7. Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
8. Optimize the company’s computing architecture.
9. Conduct systems tests for security, performance, and availability.
10. Develop and maintain design and troubleshooting documentation.
11. Expert in code deployment tools (Puppet, Ansible, and Chef).
12. Can maintain Java / PHP / Ruby on Rail / DotNet web applications.
13. Experience in network, server, and application-status monitoring.
14. Possess a strong command of software-automation production systems (Jenkins and Selenium).
15. Expertise in software development methodologies.
16. You have working knowledge of known DevOps tools like Git and GitHub.
17. Possess a problem-solving attitude.
18. Can work independently and as part of a team.

Soft Skills Requirements

1. Strong communication skills
2. Agility and quick learner
3. Attention to detail
4. Organizational skills
5. Understanding of the Software development life cycle
6. Good Analytical and problem-solving skills
7. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
8. Should have a high level of energy working as an individual contributor and as a part of team.
9. Good command over verbal and written English communication