11+ Access control Jobs in Mumbai | Access control Job openings in Mumbai

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

Strong enterprise sales executive profile

Mandatory (Experience 1):Must have 2+ years of selling B2B SaaS.

Mandatory (Experience 2): Must have 2+ of experience of selling to enterprise clients OR to manufacturing industry OR selling FinTech product, SAP Product sales/Finance ERP solutions (like invoice processing, vendor management, Source to pay, Compliance solutions).

Mandatory (Sales Skills):Must have experience in end to end sales from lead generation, prospecting, demos, proposal building, negotiation, and deal closure

Mandatory (Stability): Must have stable career history — no frequent job hopping

Mandatory (Note): Final round is F2F (client will handle the travel)

Preferred Companies

Techtron Global, Webshark, Skynetiks Technologies, Datahikes, Nexivo, Sanver, NGenious Solutions, MindQuad Solutions Pvt. Ltd., Leaping Frog Solutions Pvt. Ltd., Direction Software LLP, Cloud Fronts Technologies, Astral Consulting, L&T Technology Services (LTTS), Providian Global Solutions Pvt Ltd, Arisoft, Mondial IT Consultants, Fractal Analytics, Rolta, Indus Net Technologies, Vyom Labs, CLOUDDBTECH, vPhrase, Kentrix, Intellicus

Sal: Upto 30LPA+ESOPs

Location: Bangalore and Mumbai

Hybrid work mode

EXP: 3-6y

Roles & Responsibilities

Cashflo, true to its name, is on a mission to unlock $100+ billion of trapped working capital in

the economy by creating India’s largest marketplace for invoice discounting to solve the

day-to-day cashflow problems faced by businesses. Founded by ex-BCG and ISB / IIM

alumni, and backed by General Catalysts and Elevation Capital, Cashflo helps democratize

access to credit in a fair and transparent manner.

Awarded Supply Chain Finance solution of the year in 2019, Cashflo creates a win-win

ecosystem for Buyers, suppliers and financiers through its unique platform model. Cashflo

shares its parentage with HCS Ltd., a 25 year old, highly reputed financial services company

has raised over Rs. 15,000 Crores in the market till date, for over 200 corporate clients.

Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans

serving as the advisory board. We bring to the table deep insights in the SME lending space,

based on 100+ years of combined experience in Financial Services. We are a team of

passionate problem solvers and big thinkers and are looking for like-minded people to join

our team.

We are looking for someone who loves a challenge, is ambitious, super tenacious and

persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a

knack for understanding customer needs, and loves to get sh*t done! If you check these

boxes - we want to talk to you!

The opportunity:

-Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make

a tangible difference to the small business landscape in India

-Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

-Be part of the early founding team and be directly responsible for driving the company's

success

Key Responsibilities

-As an early team member, you will get a chance to set the foundations of our engineering

culture. You will help articulate our engineering principles and help set the long-term

roadmap.

-Making decisions on the evolution of Cashflo's technical architecture

-Building new features end to end, from talking to customers to writing code

Our Ideal Candidate Will Have

● 3+ years of full-time software engineering experience

● Experience building scalable backend platforms (you've owned & built features from start

to

finish before)

● Thorough knowledge of SDLC

● Extensive knowledge of any of Python, Go, NodeJS

● Expertise on any RDBMS or NoSQL databases

● Understanding of messaging systems like RabbitMQ, Kafka and protocols

● Understands CI/CD pipelines

● Exposure to cloud providers like AWS, GCP or Azure

● Seen extensive scale and understands the evolutionary technical challenges

About You

-Product-minded. You have a sense for great user experience and feel for when something

is off. You love understanding customer pain points and solving for them.

-Get a lot done. You enjoy all aspects of building a product and are comfortable moving

across the stack when necessary. You problem solve independently and enjoy figuring stuff

out.

-High conviction. When you commit to something, you're in all the way. You're opinionated,

but you know when to disagree and commit. Mediocrity is the worst of all possible outcomes.

What’s in it for you

● Gain exposure to the Fintech space - one of the largest and fastest growing markets in

India

and globally

● Shape India’s B2B Payments landscape through cutting edge technology innovation

● Be directly responsible for driving company’s success

● Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

● Fast track your career with trainings, mentoring, growth opportunities on both IC and

management track

● Work-life balance and fun team events

Key Responsibilities:

• Generate qualified leads in Mumbai and Bangalore.
• Build and maintain strong client relationships.
• Prepare and deliver product demos, proposals, and technical presentations.
• Coordinate with pre-sales/engineering teams for customized solutions.
• Follow up on proposals using CRM and convert to deals.
• Attend industry events, conferences, and site visits.
• Keep track of market trends, competitors, and pricing strategies.

• Bachelor's degree in Engineering field
• 10+ years relevant work experience, including technical program management or equivalent management experience in a mid- to large-sized Financial Technology firms or Payment’s technology divisions running complex software development programs with multiple stakeholders for at least 5 years.
• 3+ years of experience as a People Manager, managing a team of 40 to 50 members, inclusive of building and growing the team.
• Broad experience, across functional and technical areas, designing, developing, deploying, and maintaining large scale projects in BFSI Domain.
• Looking for professionals who have started their career into Development and Coding; have grown into Tech Lead roles followed by further transition into Project Management roles under BFSI domain.
• Should have entirely owned the product development from start to end, i.e., inception to implementation. Someone who has worked on end-to-end implementation/development will be apt for this role.
• Should be an expert in stake holder management, negotiating the requirement with the product team and understanding the timeline, team size, and the budget of the project.
• Must also analyze requirements Vs the timeline.
• Should be able to help interact with the architects meaningfully and gain knowledge of what infrastructure, the technology, APIs to use, front-end dependencies, solutions, and integration across the organization, the candidate should understand the business requirement and how to implement it technically. Accordingly, they will be able to plan and deliver.
• Working expertise in Agile, Jira, and Cloud is mandatory. Agile Safe is essential.
• Exposure to running agile ceremonies, change or release management. ServiceNow and similar change management tools are highly considerable.
• Working experience with microservices, API servers, Mobile and Web Application Development is a must.
• Prior experience with CI/CD software development process

Business knowledge

• The person must have knowledge in at least one domain, i.e., Credit Cards, Lending, Investment, and Insurance.
• Such domain knowledge and experience should be from the recent one and not from the earlier stages of the career.

• 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors. 
• 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka 

• Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features 

About Us 

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a  new digital-first learning experience to deliver tangible career impact to individuals at scale.  upGrad currently offers programs in Data Science, Machine Learning, Product Management,  Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. 

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most  sought-after startups in India 

• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. 

• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program 

• Our program with IIIT B has been ranked #1 program in the country in the domain of  Artificial Intelligence and Machine Learning \

Role Summary 

This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value.  You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.

You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.  

You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.

Roles & Responsibilities

•  Work closely with your team and other designers in defining, designing, and iterating  on product features across web and mobile platforms 
• Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
• Invest in design standards, documentation, and processes alongside your team members to further our design practice 
•  Shape product strategy and vision together with product managers and have a significant impact across all the product teams
• Bring consistency to all the platforms and products
• Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence,  interviewing potential new team members
• Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
•  Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator. 

Skills Required::

•  7 years of Product Design experience with at least 2 years of experience leading  product design teams
• Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful,  and direct feedback that removes roadblocks encourages growth, and accelerates delivery
• Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
• Experienced recruiting, hiring, and retaining multi-disciplinary design teams
• Ability to understand complex feature sets and their dependencies while being able  to deliver a design strategy that accounts for capabilities and limitations of the product 
•  Methodology rich, including standard approaches for design deliverables including  user journeys, research plans, mocks, prototypes, documentation, and quality checks 
•  Have the ability to communicate research findings and design decisions openly and  confidently, regardless of the audience  
• Have partnered with research teams or led research experiments to validate and  inform product thinking 
• Have a proven history of partnering with engineering in a continuous delivery environment

Makebot Robotic Solutions PVT. LTD.

About the Company

Makebot is a leading STEAM Education provider offering new age experiential learning for student’s age group 6 years onwards. Makebot STEAM Learning programs includes robotic kits, AI programming, IOT applications, multi-year curriculum, STEAM activity based worksheets, trainer's manual and learning evidence for parents. Makebot also offer all STEAM learning program in both classroom and online model.

Makebot is an education vertical of Globalspace Technologies Ltd., founded in 2010 and listed on Bombay Stock Exchange (BSE: GSTL) .

Position: Telesales Sales Executive

Location: Mumbai

Languages:  Good Communication Skills

Job Category:  Sales

Job Type:  Full Time

Job Description:

• Studying the details of all programs and offerings of company
• Should be able to communicate all the relevant information to the customer
• Cold calling, Internet research, Data collection, Lead generation, Outbound calling, Customer relation building, Email Campaign management
• Obtaining and updating lists of individuals contact details and status
• Noting important details of each conversation and share relevant feedback
• Attending regular team meetings to clarify progress and performance-related expectations.
• Meeting all sales targets
• The patience and ability to engage customers in conversation.
• Should follow the company process
• Should be able to take timely follow ups with prospects.
• Bring the lead to closure.
• Qualifications and skill required:
• Any Graduate
• Computer literate
• Good verbal communication.
• Ability to switch your communication style on a whim.
• Superb interpersonal, research, and record-keeping skills.
• Good interpersonal and problem solving skills.

Gender:   Male/Female

Experience:  1-2 Years