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Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
SPAY FINTECH PVT LTD is looking for a talented [Banking Alliancer] to join our growing Banking Alliance team!
*About SPAY FINTECH PVT LTD*
SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services.
*About the Banking Alliance team*
The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.
*About the role*
In this role, you will be responsible for:
* Developing and maintaining strong relationships with banking partners
* Negotiating and finalizing agreements with banks
* Managing the onboarding and integration of new banking partners
* Supporting the ongoing maintenance and optimization of existing partnerships
* Identifying and analyzing new partnership opportunities
* Contributing to the development and execution of the Banking Alliance strategy
*Qualifications*
* Proven experience in relationship management, preferably within the financial services industry
* Strong understanding of the Indian banking landscape and regulatory environment
* Excellent communication, negotiation, and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Experience working with data and financial models (a plus)
*Benefits*
* Competitive salary and benefits package
* Opportunity to work in a fast-paced and dynamic environment
* Be part of a team that is making a real difference in the financial services industry
Regards
Harsh Porwal
harsh at spay.live
We are a team of consumer obsessed & driven people. With Client, we want to reimagine insurance through a consumption lens for millions. We are a B2C and B2B2C platform that wants to simplify the way insurance is experienced with principles of transparency, trust and contextualize. The multiple ideas that we are building upon are all about an experience beyond the way insurance is understood or sold at present in India.
Product Design is about customer obsession. It is about getting under the skin of our users, understanding both their stated as well as unstated needs, and solving for them.
Our Design team is composed of talented and driven problem-solvers. We never stop learning, we teach one another, and we take immense pride in our work. We are a small team and thus every individual has the opportunity to create a huge impact.
A sneak peak into the opportunity:
- 7+ million active customer base (Mostly acquired in last 6 months)
- 6+ million Insurance policies issued
- Created community for 2 & 4 Wheeler vehicle owners (currently in the beta version and onboarded 120K+ users in no time)
- A rapidly growing team in tech + product with some of the finest folks in the industry
- A rapidly growing team of PMs
- An opportunity to build products that influence insurance awareness and buying at the grassroot level.
The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.
Responsibilities
● Develop design solutions for various platforms
● Establish consistent brand and creative designs
● Communicate ideas with project managers using mock-up and look books
● Collect feedback from project managers and adjust the approach to cater to criteria
● Build sitemaps, wireframes and prototypes to outline structure
Requirements
Qualifications
- Bachelor's degree/PG in user experience, design or related field
- 5+ years of experience with UI design
- Strong communication, design and creative thinking skills Experience with Figma/Adobe XD, Photoshop, Illustrator etc
- Knowledge of CSS is a plus
Benefits
Regards
Team Merito
1. Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
2. Proficiency with fundamental front-end languages such as HTML, CSS.
3. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
4. Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net
5. Good Understand with database technology such as MySQL, Oracle, and MongoDB.
Location Mumbai or Ahmedabad.
Candidates from ecommerce and consumer facing app development experience will be given preference.
Job Description – Sr. Magento Developer
We are looking to hire an experienced Magento Developer to build and maintain E-commerce websites for our clients. As a Sr. Magento Developer, you will be responsible for liaising with the design team, setting up Magento 2.x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.
Role Responsibilities:
- Architect and propose Magento solutions as per client requirements
- Review business requirements working with other team members
- Perform a technical analysis of requirements
- Produce a solid, detailed technical design
- Write clean, modular, robust code to implement the desired requirements with little or no supervision
- Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround
- Contribute ideas for making the application better and easier to use
- Train the subordinate team of developers
- Create reusable components, which can be configured for different projects
- Create test plans and perform thorough quality analysis on the code before go live
- Research on new integration and plug-in capabilities
- Be actively involved in the pre-sales activities by demonstrating technical capabilities through POCs
Technical & Professional Requirements:
- Bachelor’s degree in Computer Science or related field
- Experienced in Magento (E-commerce CMS) 3-6 years (Familiar with Zend Framework)
- Strong experience with the LAMP stack, MVC or Zend framework
- Strong HTML, JavaScript/jQuery, CSS, Ajax skills
- Strong experience with various API technologies including REST, SOAP
- Knowledge of Agile development methodology
- Excellent communication skills, both written and verbal
- Strong attention to detail
- Ability to manage and work under strict deadlines
- Ability to work in a team environment
Service Line/Domain: Information Technology
- Should be very strong Scala development(Coding)
- With Any combination of Java/Python/Spark/Bigdata
- 3+ years experience in Core Java/Scala with good understanding of multithreading
- The candidate must be good with Computer Science fundamentals
- Exposure to python/perl and Unix / K-Shell scripting
- Code management tools such as Git/Perforce.
- Experience with large batch-oriented systems
- DB2/Sybase or any RDBMS
- Prior experience with financial products, particularly OTC Derivatives
- Exposure to counterparty risk, margining, collateral or confirmation systems
A network security company located at Mumbai
● Constant benchmarking for capacity and performance
● Documenting feature capability in detail
● Supporting marketing initiatives on the product / differentiators
● Test scenarios for faults / bugs
● On-call (only emergency - L4) support to customer issues
● Building best practices for customer scenarios
Who we are looking for
● Understand the larger picture and work for customer success
● Passionate to solve problems
● Understand the product life cycle