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Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Job Title: Brand Copywriter
Experience: 2–3 Years
Location: [Kandivali]
Employment Type: Full-Time
Job Summary
We are looking for a creative and passionate Brand Copywriter who can transform ideas into compelling words that resonate with audiences. The ideal candidate has a strong understanding of digital communication, brand storytelling, and content strategy. You will be responsible for crafting impactful copy across digital and offline platforms while maintaining a consistent brand voice.
As the custodian of the brand's written communication, you will collaborate closely with the design, content, research, and leadership teams to create engaging campaigns that strengthen brand identity and drive audience engagement.
Key Responsibilities
Create compelling, engaging, and persuasive copy for digital and offline marketing channels.
Develop high-quality content for social media, websites, landing pages, email campaigns, advertisements, brochures, presentations, and other marketing collateral.
Write creative campaign concepts, taglines, headlines, captions, and promotional content aligned with the brand voice.
Adapt writing style and tone based on different target audiences, platforms, and campaign objectives.
Collaborate with designers, content strategists, and marketing teams to develop integrated marketing campaigns.
Work closely with the Head of Research and Co-founder to translate ideas and insights into impactful brand communication.
Ensure consistency in brand messaging across all communication channels.
Review, edit, and proofread content to maintain quality, accuracy, grammar, and brand standards.
Research industry trends, competitors, and consumer behavior to create relevant and engaging content.
Optimize content for digital platforms and audience engagement.
Participate in brainstorming sessions and contribute innovative campaign ideas.
Analyze campaign performance and incorporate learnings into future content strategies.
Manage multiple writing projects simultaneously while meeting deadlines.
Required Skills & Qualifications
Bachelor's degree in Journalism, English, Mass Communication, Marketing, Advertising, or a related field.
2–3 years of experience in Brand Copywriting, Digital Copywriting, Content Writing, or Creative Writing.
Excellent written and verbal communication skills in English.
Strong storytelling and creative writing abilities.
Experience writing for digital platforms including social media, websites, blogs, and marketing campaigns.
Strong understanding of brand communication and consumer psychology.
Ability to simplify complex ideas into engaging and easy-to-understand content.
Excellent proofreading and editing skills.
Strong attention to detail and creativity.
Ability to work in a collaborative and fast-paced environment.
Good time management and multitasking abilities.
Criteria
Mandatory
Strong Product / Business Analytics profile, with a focus on B2C digital products
Mandatory (Experience 1): Must have 2+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL or Excel or Python or R)
Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
Note: Total years of experience must not exceed 4 years.
Key Responsibilities:
- Source and attract top IT talent through portals, social media, referrals, and networking
- Conduct initial screening calls and video interviews to assess candidate potential
- Collaborate closely with hiring managers to understand job requirements
- Manage and nurture candidate relationships to ensure a smooth hiring experience
- Keep track of hiring metrics like time-to-hire and quality-of-hire
- Stay updated with trends in IT hiring and recruitment strategies
Requirements:
- 0–2 years of experience in recruitment (IT or non-IT)
- Excellent communication & interpersonal skills
- Eagerness to learn IT roles and technologies
- Familiarity with ATS (Applicant Tracking Systems) is a plus
- Strong time management & multitasking abilities
- Bachelor’s degree in HR, Business, or any relevant field
Job Overview
The primary role of a candidate will be a RF Engineer. The RF engineer will be a consultant who work collaboratively with the RF product team as well as partners to provide support for all presales solution aspects of the sales cycle.
Job requirements include but are not limited to the following activities: assistance & response to RFI/RFP preparation, opportunity & account planning, relation building with Partners and Product Management teams, demonstrations, joint partner solutions etc.
Responsibilities
- Strong Focus on Customer engagements in ongoing opportunities
- Assistance to product teams throughout the sales cycles
- Lead initial solution demonstrations to customers/partners.
- Assist in pre-sales to post-sale transition to ensure smooth implementation and maximum customer satisfaction.
Job description:
- Should be ready for a full-time job working from office.
- Interest and ability to identify, document and articulate the business and technical requirements of a customer.
- Excellent in customer facing, communication and presentation skills.
- Should have clear understanding of RF, Electromagnetics, RADAR, and communication technologies.
- Good knowledge in KPI parameter analysis , having knowledge in 2G/3G/4G/5G Technology & concepts.
- Should quickly learn Technology/Product/Solution offerings Spectrum monitoring equipment.
- Should be able to provide support to customers on issues raised by them.
- Should be good in writing and quantitative skills, other Microsoft tools like Excel, Word, PowerPoint, etc.
- High level of energy, enthusiasm, persistence, discipline, and a strong desire to succeed.
- Willingness to do whatever is necessary to win .
- Ability to travel abroad as well as domestically. Should be ready to travel to clients in India regularly for demonstrations, POCs, customer presentations, installations, and commissioning.
Technical Skills
- Preferred technical experience in data collection, RF optimization, Spectrum Monitoring and Management system.
- Electronics and telecommunications engineer with CCNA or equivalent networking knowledge.
- Good understanding of computer hardware technologies and its trends in market.
- Preferred experience up to 2-5 years in presales role.
- Should have better understanding of software languages and to operate the application software.
- Experience with Database, Application integration etc. desirable.
- Should be capable in conducting demos, training, etc.
Experience- 2 to 15 years
Client:- HTML,HTML5,Javascript,Jquery,Angular JS,CSS,WebAPI.
Server:-http://asp.net/" target="_blank">ASP.NET,C#,WCFServices,MVC4,Socket Programming,SignalR,Angular
Database:- MS SQLServer 2017 & above or Oracle11g & above,SQL Programming.
About the Company :
Richpanel is the new, modern way businesses provide customer support. We’re on a mission to make customer support fun & personal. We are a team of young, passionate techies, marketers & growth hackers that enjoy building products that people love. Majority of our clients are based out of the US
Company Inception : 2018
Company Website : https://richpanel.com/" target="_blank">https://richpanel.com/
Perks of joining our Company :
- Rockstar Coworkers
- Friendly & Energetic Environment
- 21 paid leaves
- Reward Employees with Experiences
- Free Food & Coffee
- Team Outings from time to time
- Work From Home Option Available
- Treat all employees as equals
Tech Stacks used by us :
Frontend : VueJs
Backend : NodeJs
Key skills: VueJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.
Responsibilities:
- Participation in Company's product and implementation as a Frontend developer.
- Build the front-end for our mobile and web products
- Convert wireframes into working UI interfaces
- Write REST calls to interact with our back-end API
- Participation in research activities.
- Build reusable code and libraries for future use
Requirements:
- Keen design eye to translate wire frames into pixel perfect web pages
- Excellent JSON/DOM manipulation skills
- Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
- Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
- Experience in building Scalable Apps
- Experience with third- party libraries, social media integration and APIs.
- Work on building product from scratch and improving application performance.
- Should understand and have knowledge on the application security practices/vulnerabilities
- Understands Web Products and understand Performance of the application.
- Linux and Unix Skills
- Hands on experience in collecting and analyzing/improving Application analytics
- Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
- Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of code versioning tools, such as Git / SVN
- Good understanding of asynchronous request handling, partial page updates, and AJAX
Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.
Kindly apply if interested.
Title / Designation : Assocaite/ Sr. Associate - Client Acquisition
Department : NSD - FSA
Location : Mumbai
Position Summary:
We are hiring sales professionals who would be deputed with IndiaMART. The focus will be on face to face sales presentations to provide IndiaMART’s clients an opportunity to know how IndiaMART can add value to their respective business.
This position allows you to build new clients for IndiaMART. Sales professionals should be passionate to deliver top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.
Job Summary:
- To generate leads & identify decision makers within targeted leads and initiate the sales process
- To penetrate all targeted accounts and originate sales opportunities for the IndiaMART’s products and services
- To set up and deliver sales presentations, product/service demonstrations on daily basis
- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure
- To be an interface between the customer and IndiaMART’s internal support teams to ensure that the customer receives the best possible service
- Ensure adherence to sales processes and requirements
- Achievement of monthly, quarterly & yearly business targets
Knowledge:
- Knowledge and application of sales techniques such as: Rapport building, building value in the product, and closing the sale.
Skills:
- Quick thinking and problem solving skills
- Able to work independently and as a team player
- Excellent verbal communication skills
- Excellent active listening skills
Attitude & Behavior:
- Positive and enthusiastic attitude
- Handles Rejection well
- Customer focus and result oriented approach
Qualification and Experience:
- Graduates with minimum 6 months experience
- Post Graduate Freshers may also apply
- Should possess field sales experience in Internet, Media, Telecom, Banking or Insurance Industry



