Business Head – Business Development (Corporate Events)

Job Title: Jr. Interior Designer

 Exp: 1-2 Years

 CTC: 10K to 20K

Skills:

 Expertise in design software such as AutoCAD, SketchUp, Revit, Adobe Creative Suite, and 3D rendering tools.

 Strong proficiency in space planning, color theory, and design principles.

 Excellent project management skills, with the ability to handle multiple projects simultaneously.

 Advanced knowledge of materials, finishes, furniture, and lighting design.

 Strong leadership 

Ability to present design concepts clearly and persuasively to clients and teams.

 Knowledge of building codes, zoning laws, and regulations.

 Ability to work collaboratively and effectively with interdisciplinary teams.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Title: Full Stack Developer

Company: Fortmindz

Location: Kolkata, India

About Fortmindz:

Fortmindz is a cutting-edge software development company that specializes in delivering innovative and intuitive mobile applications. We are looking for a talented Full Stack Developer to join our team and help us build world-class applications.

Responsibilities:

• Develop, test, and deploy web applications using both front-end and back-end technologies
• Collaborate with cross-functional teams to define, design, and ship new features
• Write clean, efficient, and maintainable code
• Troubleshoot and debug applications to optimize performance and user experience
• Stay up-to-date with new technologies, frameworks, and industry best practices
• Participate in code reviews and contribute to the continuous improvement of our development process

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field
• At least 3 years of experience as a Full Stack Developer or in a similar role
• Strong knowledge of HTML, CSS, and JavaScript
• Experience with at least one of the popular front-end frameworks such as React, Angular, or Vue.js
• Experience with at least one of the popular back-end frameworks such as Node.js + Express Js, Laravel, Ruby on Rails, or Django
• Familiarity with Git and agile development methodologies
• Good understanding of RESTful APIs and web services
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• Access to cutting-edge technologies and tools

If you are a talented Full Stack Developer who is passionate about building high-quality web applications, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.

Fortmindz is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SOCIAL MEDIA MANAGER

Tesseract Esports is looking for an experienced, creative and passionate Social Media Manager to join our team. As a Social Media Manager you will be responsible for managing all our social media accounts including those of our owned/co-owned/shared/white-label projects and IPs. You will be responsible for developing and implementing social media strategies in order to increase online presence and improve our marketing efforts for our brand and projects.

You will be working closely with the operations and creative teams and other client staff for successful implementation of social media plans and campaigns.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

Requirements/Skills

• Passionate about gaming and Esports.
• Excellent interpersonal, presentation, verbal and written communication skills.
• Excellent knowledge of Facebook, Twitter, Instagram, YouTube, LinkedIn and other major social media platforms and best practices.
• Excellent copywriting skills.
• Proficient computer skills, Microsoft Office Suite & Google Suite.
• General Knowledge of Search Engine Optimization (SEO), internet ranking for web content, keyword research, google analytics and web traffic metrics.
• Ability to plan and execute long-term and short-term social media campaigns
• Working knowledge of multi-social posting platforms such as Hubspot and Agora Pulse.
• Good understanding of social media KPIs and social media marketing strategy.
• Good time management, multi-tasking, problem solving and analytical skills.
• Ability to work in a highly collaborative and fast paced work environment.

You will be responsible for (not limited to)

• Manage, administer and grow all existing and new company social networks including Facebook, Twitter, Instagram, YouTube, LinkedIn etc.
• Create and execute social media plans and campaigns for different projects by collaborating with the content team and client staff.
• Develop and implement social media plans, competitions, strategies and campaigns to build brand/company/project awareness and drive engagement.
• Incorporate optimization strategies, analyze data and research best ways to increase traffic.
• Track, tabulate and report social media metrics consistently
• Oversee day to day management of campaigns, review success of campaigns and develop ways to improve.
• Research new media platforms, trends and industry opportunities in gaming and Esports.
• Provide feedback from social media trends and research to different teams.
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Monitor SEO and user engagement and suggest content optimization
• Communicate with followers and respond to queries in a timely manner.

Your Experience

1-3 years experience in related field (Social Media Manager, Community Manager, Social Media Specialist, Marketing, PR, Communications, Gaming, Esports etc.)

What we will be excited to see in you

• Strong understanding of local and global gaming and esports ecosystems
• Social Management/Community building experience in gaming and esports field.
• Experience in setting up and optimizing google ad word campaigns
• Self-Learning

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Telugu (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage

Horizzon is looking for Sr. PHP Developer having 4-5 years of experience. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Horizzon is a leader in eLearning Technology space and has been delivering innovative solutions for last 10 years. For more details, please visit https://www.horizzon.com

Requirement

• 3-6 years of hands on experience in PHP & MySQL
• Expertise in MVC Frameworks (Yii 2.0 OR Laravel)
• Good knowledge of JQuery, JavaScript, AJAX, HTML5, CSS3
• Expertise in REST APIs & JWT tokens
• Proficient understanding of version control repository tools, such as BitBucket or Github
• Experience using AWS Cloud, especially AWS S3 and Cloudfront.

• Preparing JD understanding the needs of hiring manager as well to ask questions that will help you identify the right candidate(s).
• Screen for basic competence of candidates against a technical job description
• Responsible for full-cycle recruiting: interview, offer, negotiation and close candidates for assigned requisitions.
• Identify & Sourcing candidates through various channels Job boards, LinkedIn, cold calls, Technology forums, as well as the database acquired and Buddy referrals as per the requirements of the company standards.
• Generate Recruitment Dashboard periodically & Maintain MIS. on Talent Acquisition activities
• On boarding of new joiners
• Support and advise on HR policy, ensure compliance to the company's policies.
• Serve as an escalation point for personnel and employee relations issues.
• Handling HRMS.
• Update management on a variety of matters including absence, poor performance and manage terminations
• Research attrition/retention, analysing trends thorough headcount and exit data and recommending appropriate course of action.
• Leave and Attendance management Organise Corporate events and other employee engagement activities
• Organise Corporate events and other employee engagement activities