AI QA

About TIFIN:

TIFIN is a cutting-edge fintech platform transforming financial lives through AI and investment intelligence. Backed by industry leaders like JP Morgan and Morningstar, we're dedicated to personalizing wealth experiences, akin to how AI has revolutionized entertainment, but with the critical responsibility of delivering superior financial outcomes. We blend design and behavioral science with investment intelligence to create engaging software and APIs that empower better investor outcomes. Our mission is to recognize each individual's unique needs and goals, matching them to tailored financial advice and investments across our marketplace and various divisions.

Our Values: Go with your GUT

• Grow at the Edge: We embrace personal growth, stepping out of comfort zones, and putting ego aside to unlock genius. We operate with self-awareness and integrity, striving for excellence without excuses.
• Understanding through Listening and Speaking the Truth: Transparency is key. We communicate with radical candor, authenticity, and precision to foster shared understanding. We challenge ideas, but once a decision is made, we commit fully.
• Win for Teamwin: We thrive in our genius zones and take full ownership of our work. We inspire each other with energy and attitude, collaborating seamlessly to achieve collective success.

The Opportunity:

TIFIN is seeking a highly skilled and experienced LLM Engineer to join our innovative, remote-first team. This is a unique opportunity to shape the future of personalized financial experiences by leveraging your expertise in Large Language Models (LLMs) and Generative AI. As an early-stage startup, we're looking for an independent contributor and leader who is ready to build systems from the ground up and own outcomes.

What You'll Do:

• Collaborate closely with design and product teams to craft intuitive and engaging conversational AI experiences for our users.
• Work autonomously to deliver high-quality features, taking full ownership of project outcomes.
• Analyze and leverage our extensive data to create highly personalized experiences.
• Fine-tune LLMs with proprietary data to enhance model performance and relevance for our specific use cases.
• Implement various RAG (Retrieval-Augmented Generation) approaches to augment LLMs with relevant, up-to-date, and domain-specific information.
• Act as both a technical leader and an individual contributor, embodying the startup mentality of doing "whatever it takes" to succeed.
• Design and set up new workflows, systems, and tools from scratch, with support from the wider team.

What You'll Bring:

• 8+ years of professional experience in software engineering or a related field.
• Proven experience working with Large Language Models (LLMs) and Generative AI technologies.
• Demonstrated experience in building and deploying conversational bots.
• Hands-on experience with fine-tuning machine learning models, specifically LLMs.
• Proficiency in utilizing RAG-based approaches for LLM augmentation.
• A strong understanding of financial concepts and investing is a significant plus, though not strictly required.
• Ability to thrive in a fast-paced, startup environment, with a proactive and problem-solving mindset.
• Excellent communication skills and the ability to articulate complex technical concepts clearly.

Our Benefits Package Includes:

• Competitive salary with performance-linked variable compensation.
• Comprehensive medical insurance.
• Tax-saving benefits.
• Flexible Paid Time Off (PTO) policy and company-paid holidays.
• Generous Parental Leave: 6 months paid maternity leave, 2 weeks paid paternity leave.

TIFIN is an equal-opportunity employer, valuing diverse talents and perspectives. We encourage all qualified applicants to apply, regardless of background.

Key Responsibilities

Performance Optimization & Query Tuning

  • Tune query performance for PostgreSQL, EdgeDB, MongoDB Atlas, and Snowflake.

  • Analyze execution plans, identify bottlenecks, and implement indexing & caching strategies.

  • Work with engineering teams to optimize schema design for OLTP (Postgres/EdgeDB) and metadata storage (MongoDB).

Database Architecture & Scalability

  • Design multi-tenant scaling strategies for PostgreSQL and MongoDB Atlas (schema, sharding, partitioning).

  • Implement high-availability, replication, and clustering configurations.

  • Optimize Snowflake warehouse configurations for query speed and cost control.

Operational Excellence

  • Plan and execute zero-downtime database upgrades and schema migrations.

  • Set up proactive monitoring, alerting, and anomaly detection across all database systems.

  • Manage capacity planning for storage and compute resources across Postgres, MongoDB Atlas, and Snowflake.

Storage & Cost Optimization

  • Reduce storage costs via archiving, partitioning, compression, and lifecycle policies.

  • Optimize Snowflake compute and storage usage with warehouse tuning and data pruning.

  • Implement tiered storage strategies for cold vs. hot data.

Security, Compliance & Governance

  • Enforce encryption, access controls, and audit logging across all databases.

  • Ensure compliance with GDPR, SOC 2, and other relevant regulations.

Collaboration & Knowledge Sharing

  • Partner with backend, platform, and data engineering teams to ensure efficient database usage.

  • Provide training and documentation on query best practices and schema design.

Qualifications

Required:

  • 7+ years DBA experience, with deep expertise in PostgreSQL and MongoDB Atlas.

  • Strong understanding of multi-tenant architectures in production.

  • Experience with Snowflake query optimization, warehouse tuning, and cost management.

  • Proven success in executing zero-downtime upgrades and large-scale migrations.

  • Strong skills in query optimization, indexing, partitioning, and sharding.

  • Proficiency in scripting (Python, Bash, SQL) for automation.

  • Hands-on experience with monitoring tools (pg_stat_statements, Atlas monitoring, Snowflake Resource Monitors, Prometheus, Grafana).

Nice to Have:

  • Experience with EdgeDB or graph/relational hybrid databases.

  • Familiarity with Kubernetes-based database deployments (StatefulSets, Operators).

  • Background in distributed caching (Redis, Memcached).

Preferred Skills and qualification:

·      6+ years of strong experience in developing and maintaining AS/400 software applications.

·      Experience with multiple programing languages and systems

·      Experience with RPGLE Programming,

·      Experience with ILE Advanced concepts (Procedures, Service programs, Functions, Full Free RPG coding syntax)

·      Experience with SQL concepts and programming.

·      The ability to effectively work independently and as part of a SCRUM team providing direction and mentorship to others as needed.

·      Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. Must be able to design solutions and form/drive related plans.

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Software Engineer – Tech Lead

- You are your own master.  We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt

- Work with one of India's leading fintech unicorn company

- ESOPs in the company

Requirements

• 6+ yrs of exposure in the art of writing code and solving problems on large scale.
• Should be language agnostic, with extensive and expert programming experience in any one programming language (strong OO skills preferred).
• Deep experience in at least one general programming language. Preferred (Java,Scala, C++)
• A solid foundation in computer science, with strong competencies in data structures,

algorithms, and software design.

• Worked end to end on 2-3 complex projects
• Worked in startup like environment with high levels of ownership and commitment
• Experience in building highly scalable business applications, which involve implementing

large complex business flows and dealing with huge amount of data.

• Extensive experience on working with distributed technologies like Kafka, MongoDb,

Redis/Aerospike, MySQL, AWS etc

• Experience with multi-threading and concurrency programming
• Ability to switch between the technologies and learn new skills on the go.

Roles and responsibilities

Drive discussions to create/improve the product, process and technology

• Build abstractions and contracts with separation of concerns for a larger scope
• Rapid prototyping
• Robust and scalable web-based applications
• Do high-level design with guidance; Functional modelling, break-down of a module
• Thinking platforms & reuse, the open-source contribution will be a plus
• Do incremental changes to architecture: impact analysis of the same
• Do performance tuning and improvements in large scale distributed systems
• Mentor young minds and foster team spirit

iOS Developer responsibilities include:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
•  Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Experience with iOS frameworks such as Swift UI, Objective C,
•  UIKit, AVFoundation, Core Bluetooth, Combine, PushNotifications.
•  Experience with Databases - Core Data, Realm  
•  Familiarity with RESTful APIs to connect iOS applications to back-end services
•  Knowledge of Architecture - MVC and MVVM
•  Understanding of Apple’s design principles and interface guidelines
•  Excellent communication Skills and Client interaction.

We are looking for a Senior Test Engineer who will work closely with the project team members and ensure the quality of the delivery.

• Develop automated tests for product validation (regression and integration).
• Develop and execute test cases, scripts, plans, and procedures (manual and automated).
• Integrate and execute automated tests in CI/CD environments
• Troubleshoot, and improve existing automation scripts
• Act as a lead team member as the team grows, providing support and training to other team members
• Execute test cases against various software applications and document the results
• Perform ad hoc testing of new and existing features to ensure they meet design requirements, quality,

    and usability standards

• Follow-up with and document resolution of bugs
• Maintain test cases for manual and automated tests
• Communicate defects to stakeholders in a clear and concise manner

• Minimum 3 - 5 years experience in a diverse technology environment in a Quality Assurance role
• Experience developing testing strategies and test plans
• Experience creating and executing automated end-to-end tests, using tools such as Selenium,

    Cucumber, or other automation frameworks

• Exposure to ‘Leapwork’ is good to have. Expertise on Java, OOPS Concepts
• Good understanding of software development lifecycles
• Ability to work in multiple application environments

Strong data analysis, data verification, and problem-solving abilities

• Fluency in written and communication skills in English
• Strong ability to work collaboratively in a team environment
• Excellent organizational skills including, management of multiple assignments, setting personal goals and

    targets, and document management

• Excellent focus on detail through adherence to quality assurance best practices