11+ User experience management Jobs in Mumbai | User experience management Job openings in Mumbai
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● Market & Customer Understanding: Understand the changing dynamics of the market and
consumers by customer interviews, user research, competition analysis, and other qualitative/quantitative techniques.
● Prioritization & Roadmap Creation: Should be able to strategically view things from 1000 feet and 10 feet. Adopt a structured approach to identify what problems need to be solved and what problems need to be solved now vs. later. Create a product roadmap for your area that has at least a 3-month forward-looking view of key customer/business problems to be solved.
● Problem Identification & Solution Discovery: Turn feedback, research or inputs from different sources into crystal clear problem statements by thinking from first principles and resolving all ambiguity. Harness the creativity of not just yourself but of other teams such as design, engg.,
business, etc to solve them. Be willing to experiment with multiple solution ideas and test them using MVPs, prototypes, etc.
● Product Delivery: Define detailed product requirements and work collaboratively with a cross-functional team (design, engineering, business, analytics, etc.) to bring a product to life. Ensure high product quality through processes such as user acceptance testing, etc.
● Go-to-Market Planning: Create a go-to-market plan working with business/marketing stakeholders to maximize product adoption and success.
● Adoption & Metrics: Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction.
You should apply if you :
1. have 3-5 years of product management experience, preferably in a product & tech led company
2. are comfortable with ambiguity, work by first principles, and have exceptional problem-solving skills to transform broad ideas into actionable plans
3. have a good understanding of technology, and comfort with product management processes such as A/B experimentation, writing product requirement documents,managing product backlogs, and creating roadmaps
4. have excellent communication skills and can discuss anything with different cross-functional teams like design, Engg, analytics, marketing, operations, etc in their own language.
5. have the business acumen to understand and drive levers for business growth and profitability with high accountability
6. have worked with high growth startups or product-led organizations preferably
7. seek high ownership, independent environments and feedback oriented cultures
Location: On-site – Mumbai, Andheri East
Type: Full-Time | 6 Days a Week | Recharge Breaks + Rotational Week off
Pay Range- 12 to 20k/per month
About Rentkar
Rentkar is building a culture-first, access-driven rental platform. Our mission is to let customers experience trending products without the baggage of ownership. Our sales team doesn't "sell" - they educate, recommend, and retain. We help customers unlock value, not just close deals.
You’ll Own:
Convert leads from WhatsApp, form fills, and Instagram DMs into successful orders
Answer customer queries in real time and guide the customer through the renting process
Understand customer needs, suggest ideal plans (tenure, deposits, upgrades)
Follow up rigorously on payment delays, partial payments, and abandoned checkouts
Track leads using internal trackers (WhatsApp, Discord, internal rentkar portal)
Align with operations to ensure product availability and dispatch timelines
Manage weekly and monthly sales logs, report top trends and customer FAQs
Flag defaulters or critical edge cases to Core/HR
You Are:
Empathetic and persuasive, you listen before you pitch
Process-driven and alert, nothing falls through the cracks
Comfortable with AI Chatbots to fetch information and guide customers, Discord, Google Sheets, and WhatsApp Web, tech enthusiast
Fast at multitasking across conversations
Comfortable working weekends (our peak rental traffic!)
Bonus:
Experience with rental, e-com, or logistics brands
Proficiency in English + any regional language
Strategic Planning and Execution :
● Develop and execute comprehensive business development strategies specifically tailored for the domestic market.
● Identify market trends, consumer behavior, and competitive landscape to formulate effective strategies that align with company objectives. Digital Lead Role:
● Take ownership of driving revenue growth through various digital channels and platforms.
● Develop and execute comprehensive digital marketing strategies to achieve sales targets and objectives.
● Utilize a mix of digital marketing tactics such as SEO, PPC, social media, email marketing, and content marketing to generate leads and increase conversions.
Sales and Revenue Generation:
● Lead the sales process from prospecting to closure, negotiating contracts, and achieving sales targets.
● Identify opportunities for upselling and cross-selling digital marketing services to existing clients.
Market Research and Analysis:
● Conduct thorough market research to identify emerging trends, competitive threats, and new business opportunities within the domestic digital marketing landscape.
● Analyze sales data and performance metrics to evaluate the effectiveness of marketing campaigns and identify areas for improvement.
Client Relationship Management:
● Act as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service.
● Address client inquiries and concerns promptly, coordinating with the technical department to resolve any issues related to products or post-sale services.
● Conduct conference calls and presentations to update clients on project progress, discuss strategy adjustments, and address feedback.
Online Media Planning and Presentations:
● Develop comprehensive online media plans that outline the recommended digital marketing tactics, budget allocation, and expected outcomes for clients.
● Deliver compelling presentations to clients, showcasing proposed strategies, campaign ideas, and performance metrics in a clear and persuasive manner.
Lead Management:
● Effectively manage inbound leads generated through various marketing channels.
● Qualify leads based on predefined criteria and prioritize them for follow-up and conversion.
● Implement lead nurturing strategies to maintain engagement and move leads through the sales pipeline towards closure.
Function: → Project Management
- Project Management
Responsibilities:
- Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
- Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
- Build and provide direction to project teams, create and foster communication among team members
- Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
- Customer Engagement - coordinating with Internal and external stakeholders.
- Would enable Presales & Pilots for Tech Wins.
- Would support contract & SOW reviews & address prospect concerns during the sales process.
- Identify resource needs, constraints, and interdependencies.
- Capture and manage project risks and issues and associated mitigation strategies.
- Proactively engage other members and collaborate with the organization with specific subject knowledge to resolve issues or provide assistance.
- Monitor and control project budgets.
- Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
- Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
- Resource Planning & mentoring the internal team.
- Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.
Requirements:
- Hands-on experience in project management roles and delivering multiple and complex projects.
- (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
- Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
- Experience in handling complex large projects and risk management.
- Excellent stakeholder management skills.
- Project artifacts Documentation and sign-off.
- Good at Team Management
- Excellent oral & written communication skills
- Should be proficient in client interactions.
● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide
timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Ensure collection of extra payments during the stay.
● Keep up with the industry’s developments and apply best practices to the areas of improvement.
Looking for candidates with exposure to B2B space.
We are looking for a UI Designer. Please find below the JD for your kind perusal.
Experience and skill-sets:
Experience in visual user interface design and within it have significant experience in designing for business enterprise solutions.
Ability to create clean, visually consistent designs.
Understanding and appreciation of standard user interface design concepts and processes, especially experienced in creating and managing ‘Design Systems’ would be an advantage.
In-depth knowledge of Photoshop, XD, Illustrator, Sketch, Figma, and Zeplin.
Experience with animation tools like Principle, Invision, etc would be a plus.
Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization.
Meticulous attention to detail and exceptional organizational skills.
Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines.
Experience testing websites and software on a variety of platforms including iOS and Android mobile and devices.
Previous experience with user-centered design principles and practices, web/mobile standards, typography and color, and web/mobile usability standards.
I have contributed as a leader in the design and a strong collaborator across product managers and engineers.
Knowledgeable in creating wireframes, visual mockups graphics, user workflows, and low and high-fidelity prototypes.
Ability to work with designers and developers to implement new ideas
Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
Primary responsibilities
Own the user interaction experience, including but not limited to the visual design of the product. This means managing and evolving the design system.
Drive and own the design process along with the rest of the product team.
Conduct Usability Testing to validate design concepts; i.e. Create prototypes to show and demonstrate interactions.
Employ design thinking and questioning techniques to develop strategies and execution plans where pathways are not always obvious.
Help develop and lead the design team to improve the range of design reviews and research methods used. Provide and encourage feedback from your team and other designers.
About Whitehat Jr
WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills. WhiteHat Jr prepares kids 5-12 for this new world. Kids learn both the fundamentals of coding--logic, sequence, structure, algorithmic thinking - and experience the joy of creative expression in building animations, games and apps using code.
About the role
We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.
Role details (please read)
Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role
Work Location: Remote online work until offices reopen, candidate may be based anywhere in India
Working days: 6 working days with 1 day-off which may be during week
Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight
Mandatory Language Fluency: English, Hindi
Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed
Additional Compensation: If applicable, this will be decided basis your allocated shift after you join
Qualifications
- Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
- Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
- Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
- Ability to counsel a parent for the child's future
- Comfortable with changing shift timings so that we may serve our customers better
- Graduation is not mandatory for candidates with minimum 6mnths of experience
- Graduation & MBA fresher can apply
- Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint
What You’ll Do:
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
- Ensuring the adequacy of sales-related equipment or material
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Ensure adherence to laws and policies
- The focus for the Sales Operation Manager is to align the Sales team effort to quarter objective and contribute to the outcome.
- The position requires a complete understanding of the business-to-business sales cycle and ability to use knowledge to increase efficiency and effectiveness.
- Coordinate integration of the sales methodology and content usage into the company’s CRM/ automation application. Explore data management platforms to increase efficiency
- Analyse sales data and creates processes to drive accurate 30-60-90 Day forecasting & funnel management.
- Update & manage the sales content portfolio in conjunction to Product & Marketing initiatives , introduce & improve methods to deliver content to the sales team which are handed out to the market
Who You Are
You are an enthusiastic person and people manager with the ability to teamwork, collaborate their skills and be a supportive team member . You appreciate that “done” is better than “perfect” and find entrepreneurial ways to persevere through obstacles. You manage Cross-functionally, but still move fast to get things done. You believe in the vision of WorkAmp while striving for continuous and ongoing sales efficiency and quality improvements to provide the best Office Solutions for our members. You also have the following:
- Proven experience as a sales coordinator or in other administrative positions will be considered a plus;
- Experience in Sales Operations in the past
- Good computer skills (MS Office)
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- BSc/BA in business administration or relevant field;
- certification in sales or marketing will be an asset
Data Analytics
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