Sales Operations Manager

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Senior Software Developer for IT Services Management Team. 

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

You will act as an On-call-duty team in the time between 6:00 PM to 8:00 AM IST- 365 days a year. We are seeking a hands-on Software Developer with strong experience in Frontend + DevOps knowledge.

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education and Experience: 

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.

This assignment is a long-term contract for more than 3 years.

Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.

Skills & Requirements

React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.

Requirements:

Java developer responsibilities include designing, developing, Testing and delivering high-volume, low-latency applications for mission-critical systems.

1. Proven hands-on Software Development experience

2. Proven working experience in Java development

3. Hands on experience in developing applications using Java EE platforms

4. Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)

5. Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)

6. Experience in the Spring Framework

ROLE & RESPONSIBILITIES:

• To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
• Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
• Where relevant, support sales team by presenting solution to prospects and clients.
• Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
• To build knowledge repository for further business development.
• To prepare case studies of all projects.
• Be updated with latest industry and technology trends, and to market research.
• Conduct account specific research on key accounts.
• Create solution frameworks for industries / domain we choose to play in.
• Provide support to sales team for any presentations and collaterals on our service offerings.
• Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.

QUALITIES & QUALIFICATIONS:

- Strong communication skills, written as well as oral

- Good sense of design

- Strong analytical and problem-solving capabilities

- Familiarity with digital technologies (trends, key players, and more) as well as with software -

developmentprocess, methodologies, standard practices and conventions, and so on.

- MBA from a reputed institution

- Strong research skills, especially with regard to scanning financial reports, industry data trends,

and so on.

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

• Closely work with Seniors
• Analyse and Implement the code.
• Perform Unit Testing
• Work in an Agile Environment
• Contributing in all Agile Ceremonies.